Information Systems Customer Service

Steven Novak

***** ******, ****** ***., ** *****

586-***-**** ********@*****.***

Professional Summary: Information Systems Senior at Oakland University with multiple years of entry-level experience in IT, specializing in network systems used in small and medium sized businesses. Adept at identifying problem areas of networks, working with and training customers to solve communication issues to increase business efficiency and providing consulting based on best-practices scenarios. Core Qualifications

• Excellent written and verbal communication skills.

• Strong project management, teamwork, and organizational skills.

• Experienced in network installation, upgrades, and troubleshooting.

• Working knowledge of various languages including SQL, Visual Basic, Java and HTML.

• Ability to troubleshoot and optimize desktop computers, operating systems, printers, fax and other associated peripherals.

• Understanding of relational database structures, diagrams, and schematics. Education

• Expected December 2018 – Oakland University, Rochester, MI

• Management Information Systems – GPA 3.4/4.0

• Related Courses: Systems Analysis & Design, Web Analytics, Business Applications of Technology Job Experience

• 2014-Present – Clarity Voice – Southfield, MI – Networking/Escalations Technician

• Assists with the installation and upgrade of networking equipment including switches, routers and firewalls.

• Consults with customers about possible upgrades and their necessity.

• Developing troubleshooting guidelines for team members to quickly diagnose issues and issue next steps for customers.

• Consults with customers to solve business communication issues, including phone routing, custom dial plans, faxing and mobile access.

• Helps customers create custom reporting packages based on prior analytic data, as well as suggested improvements to business practices based on that data.

• 2008-2012 – United States Marine Corps – Various – Generator Repair

• Exited at the rank of Corporal (E-4), with specialization in Basic Generator Repair.

• Responsible for the maintenance, upkeep, cleanliness, and repair of a 200-room barracks.

• Performed numerous General-level readiness inspections, passing with high honor.

• While serving in Afghanistan, managed the daily operations of 18 Marines and over $15 million worth of equipment leading to high operational success.

Awards

• June 2012 – Honorable Discharge from United States Marine Corps

• June 2003 – Received Eagle Scout Award

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