Credit Assistant, General Manager, Sales Support, Financing Specialist
Resume:
Charming Secor
Hudson, NY 12534
********@*****.***
WORK EXPERIENCE
KEYBANK
Hudson, NY
CLAS Team Credit Assistant October 2016- Present
Compare various product applications against the customer’s credit report
Work with in a database to ensure customers are getting appropriate discounts
Ensure the bank branches have everything needed for smooth loan closing
Collaborate with underwriters and other entities of the bank to ensure fair lending is being practiced
Review credit applications prior to assignment of an underwriter.
Verify accuracy of applications application and collateral.
Document all pertinent information in the application history.
FIRST NIAGARA/KEYBANK
Hudson, NY
Credit Assistant January 2016 – October 2016
Prepare loan documents for loan closing
Verify customer information is accurate and up to date
Connect with branches to ensure they have everything they may need for a smooth loan closing
Working in various software to ensure customer data is up to date and accurate
HUDSON VALLEY AUTO SALES INC.
Hudson, NY
Sales Manager October 2013 – December 2015
•Resolve customer complaints regarding sales and service.
•Greet customers and ascertain what each customer wants or needs.
•Determine price schedules and discount rates.
•Review operational records and reports to project sales and determine profitability.
•Monitor customer preferences to determine focus of sales efforts.
•Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
•Create relationships with customers. Walk customers through their financing options based on their individual credit status. I have worked with a several Banks and lending agencies to ensure financing for each and every customer. I can write bank contracts. I am well versed in NY State DMV regulations and have even implemented the Dealer Plate Issuance Program. I can write MV-50's as well as In-transit permits. I have also worked with several aftermarket warranty companies.
•Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses.
•Clean and polish vehicle windows.
•Drive vehicles to or from workshops or customers' workplaces or homes.
•Apply paints, dyes, polishes, re-conditioners, waxes, or masking materials to vehicles to preserve, protect, or restore color or condition.
•Prepare forms or agreements to complete sales.
•Describe merchandise and explain use, operation, and care of merchandise to customers.
•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
•Compute sales prices, total purchases and receive and process cash or credit payment.
•Answer questions regarding the store.
•Prepare sales slips or sales contracts.
•Maintain records related to sales.
•Demonstrate use or operation of merchandise.
•Prepare merchandise for purchase or rental.
•Ticket, arrange and display merchandise to promote sales.
•Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
•Estimate and quote trade-in allowances.
•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
GERMANTOWN CENTRAL SCHOOL
Germantown, NY
School Office Secretary
February 2010 - October 2013
•Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
•Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
•Transmit information or documents to customers, using computer, mail, or facsimile machine.
•Hear and resolve complaints from customers or the public.
•Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
•File and maintain records.
•Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
•Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
•Process and prepare memos, correspondence, travel vouchers, or other documents.
•Receive payment and record receipts for services.
•Schedule appointments and maintain and update appointment calendars.
•Analyze data to determine answers to questions from customers or members of the public.
•Keep a current record of staff members' whereabouts and availability.
•Schedule space or equipment for special programs and prepare lists of participants.
•Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
•Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
•Locate and attach appropriate files to incoming correspondence requiring replies.
•Complete forms in accordance with company procedures.
•Make copies of correspondence or other printed material.
•Compose, type, and distribute meeting notes, routine correspondence, and reports.
•Learn to operate new office technologies as they are developed and implemented.
•Schedule and confirm appointments for clients, customers, or supervisors.
•Mail newsletters, promotional material, or other information.
•Manage projects or contribute to committee or team work.
•Order and dispense supplies.
•Conduct searches to find needed information, using such sources as the Internet.
EDUCATION
Ichabod Crane High School
Valatie, NY
High School Diploma, Jun 2006
•I have a regents honors diploma.
Columbia Greene Community College
Hudson, NY
Completed coursework towards Business, Jul 2006
ADDITIONAL SKILLS
•I am highly motivated to learn and produce results in any work field. With the knowledge I have gained in the used car business I can "write my own ticket." I have excellent customer relation skills. I am constantly striving to do better and learn as much as possible. I am a hard worker and feel I am incredibly reliable.
•I have four dogs ranging from 18 months old to 13 years old. I have a thirteen year old Blue and Gold Macaw and I have always had multiple fish tanks to care for. Along with having my husband, his sister-n-law, my step-son, and my son all living under the same roof I have learned to multi-task and handle a multitude of situations with a level head and handle stress with grace.
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