Machine Operator Customer Service

Vincent Robinson

Philadelphia, PA

Cell: 215-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Accurate task-driven professional who is committed, results-oriented, and proactive. Recognized for analytical and problem solving abilities. Demonstrated leadership ability including strong interpersonal communication skills. Dedicated to providing a quality product and rendering quality service. Provide timely and accurate communication to partners. Strong ability to handle constructive criticism. Able to multi-task and work effectively with a large volume of information. Highly organized and capable of prioritizing workloads to meet deadlines. Proficient in MS Office.

EDUCATION

Art Institute of Philadelphia-Philadelphia, PA

-Music Marketing Management Certificate

PROFESSIONAL EXPERIENCE

ARC Document Solutions-Philadelphia, PA

Project Manager 2017-2018

Lead of the scan department

Archive clients records that consisted of small and large documents

Operated small and large document scanner.

Entered data onto spreadsheet

Complete each project and transfer onto flash drive

Ran final count of projects and passed along to billing department

Cotiviti Healthcare-Conshohocken, PA

Senior Audit Support 2011-2016

Lead of the CD Department

Coordinated and managed work flow of six person processing team

Addressed incoming calls from providers pertaining to patient medical records or medical CDs.

Managed audit electronic files on computer and in CD form

Retrieved information for auditor and assistants to facilitate completion of projects in timely manner

Generated reports from gathered data

AC Reproduction Company-Philadelphia, PA 2005-2009

Machine Operator

Managed the operation of kip machine for small production company on a daily basis

Utilized machine properly following the policy and procedure of safety

Diagnosed problems with equipment and notified service company

Reviewed logs and other paperwork for accuracy and completeness

Monitored inventory and ordered supplies as needed

ARC Reproduction Company-Philadelphia, PA 1987-2004

Production Supervisor

Supervised production team of 12

Maintained timekeeping and personnel records

Set goals for performance and deadlines in ways that comply with company’s plans and vision

Organized workflow and ensured that employees understand their duties or delegated tasks

Passed on information from upper management to employees and vice versa

Monitored employee productivity and provided constructive feedback and coaching

Maintained safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources

Resolved personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action

Provided quality service by enforcing quality and customer service standards.

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