Customer Service Health Information

Theresa Lane

OFFICE ADMINISTRATION PROFESSIONAL

Exemplary office administration and customer service experience;

meeting and exceeding employer goals, objectives, and expectations.

STRENGTHS

Significant coursework in computer technology and software applications,

Broad and deep knowledge and experience of office processes and procedures

Highly effective with customers, clients, vendors, and suppliers

Accomplished in overcoming obstacles and solving problems

Organized, detail oriented, conscientious, thorough

An achiever, goal oriented, high energy, initiative, learn new things quickly

Well developed interpersonal skills, work well with others with a warm engaging personality

Excellent listening, verbal, and written skills

Microsoft Office, Word, Excel, PowerPoint, Outlook, Browsers

A reliable, dependable professional with a strong work ethic and high integrity

EXPERIENCE

Retail Sales Associate Mar 2017- Present

Greeting customers; sales; responding to questions; providing outstanding customer service; Operating cash registers, and managing financial transactions.

Various Temp Agencies

Customer Service May 2015 – Jan 2017

Assigned to work for various employers on short-term assignments to include, utilizing my skills in

the areas of: MS office, Word, Excel, PowerPoint; as well as a Patient Account Representative,

medical collections, faxing, Data Entry, Copying, typing, etc.

Example>> Maintained a high-volume workload within a fast paced environment; assisted an average of 400 Clients in any given week; consistently met performance benchmarks in all areas (speed, accuracy, and call volume); successfully collected payments from patients, and assisted them with setting up payment arrangements in order to satisfy their account balances.

Collin County Community College August 2013 – May 2015

Student/ Tutor

Involved in courses such as: Medical Terminology, Medical Law and Ethics, Computer Technology, Health Information Management, Anatomy and Physiology, Medical Billing and Coding, and other Health Information courses.

World COM

Budget Coordinator December 2012 – August 2014

Assisted director of engineering and five senior managers; Analyzed over 100 budgetary accounts, and all the related expenses including those for 50 employees; Maintained details in Access database, filed regular management reports, balanced spreadsheets, and adjusted journal entries; coordinated budget meetings.

Nortel Networks

Administrative/ Clerical duties June 2006 – December 2012

Performing administrative and clerical duties as assigned, using MS Office, Excel, Word, PowerPoint, Access, 10-key, data entry, accounting, phones, copying, faxing, filing, and the use of Outlook browsers in order to complete projects in a timely manner.

EDS

Buyer Aug 2003 – June 2006

Coordinated product performance tracking for assets in computer technology and disaster recovery; Utilized Excel spreadsheets; Ensured that database files of purchases were maintained; Communicated with vendors to ensure on- time technology delivery; Notified EDS divisions of their product ETAs.

EDUCATION

Collin College- Plano, TX Health Information Technology (AAS)--paused

University of AR- Fayetteville, AR Bachelor of Arts, Communications

Sigma Alpha Pi,

National Society of Leadership and Success Member

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