Manager Customer Service

DEBORAH MORENO

Address **** ***** ** ***** ****, Iowa 51104 Phone 712-***-****

***********@*****.***

My Objective is to obtain a challenging position in management utilizing my selling skills, applying my exceptional organization skills and ability to plan, initiate and carry out ideas and programs.

EXPERIENCE

DECEMBER 4, 2017 – TO CURRENT

TECHNICAL SUPPORT REPRESENTATIVE

VIZIO

Handle customer question about their devices

Provide courteous and professional support

Trouble shoot electronics

JAN 2005 – NOV 2017

COLLECTION UNIT MANAGER

PREMIER BANKCARD, DAKOTA DUNES

Collections Unit Manager

Direct and coordinate with others in others in other departments to exchange information.

Supervised a staff of 15 - 25 in the Collection Department.

Compile an analyze data for upper management.

Portfolio Collection Representative

Identify, communicate and educate with delinquent and over-limit customers.

Prevent impending lost, increase profitability through negotiation.

Process interdepartmental correspondence to expedite the resolution of cardholders related matter.

Credit Teleservices Unit Manager

Worked with other Departments to improve profitability/Statistics Liaison

Monitor Productivity and Quality of associates within the Department.

Delivered continuous feedback on daily basis.

Maintain excellent communication with representatives in the company.

Ensure job responsibilities and work is done accurately, completely, timely and accordance with company's

policies.

Credit Teleservices Unit Administrator

Educate and mentor associates

Monitor and evaluate team member's performances and delivered performances reviews.

Conduct interviews for new hires.

Assist associates in establishing new credit card applications.

Credit Representative

Received incoming calls and complete credit card services.

Market new and current services to customers while meeting or surpassing monthly sales expectations.

Ability to prevent uncollectible losses by out dialing to customers that are over the credit limit.

JAN 1990 – JAN 2005

CUSTOMER SERVICE

MCI – SGT BLUFF, IA

Involved in all aspects of Customer Service both inbound callings.

Handled customer inquiries and solved billing problems for long distance and local phone services.

Developed effective sales techniques and consistently exceeded personal goals.

Lead Rep-assisted supervisor with daily duties.

MAR 2004 – OCT 2004

ASSISTANT MANAGER

GAS-N-SHOP SOUTH SIOUX CITY, NE

Prepared and assigned work scheduled and allocated specific duties to employees.

Responsible for inventory and balancing cash with sales receipts

Maintained operating records and prepared records of transactions for the accountant.

RESPONSIBLE FOR TRAINING NEW EMPLOYEES.

EDUCATION

1987 - 1989

ASSOCIATE DEGREE IN BANKING AND FINANCE, WESTERN IOWA TECH COMMUNITY COLLEGE

ACTIVITIES

On my free time I like to donate my time by delivering home meals to individuals in need and worked with Big Brother and Big Sister.

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