Customer Service Active Directory
Resume:
Aaron M. Childrey
**** ********** ***** **** *****, IN 46818
Email: **************@*****.***
SKILLS Team Organized; Good Excellent Experience listening player; oral detail-with hard and skills; professional oriented written worker, ability communication conscientious to video think equipment analytically skills and follow through COMPUTER Microsoft Operating Linux Visual C+Java SQL + and and SKILLS Basic Advanced Advanced Office Systems Java C++ EDUCATION
Associate of Criminal Justice
ITT Technical Institute – Fort Wayne, IN
Graduated in March 2013 with a 3.5 GPA
Associate of Applied Science Degree in Information Technology – Software Applications and Programming
ITT Technical Institute – Fort Wayne, IN
Graduated in December 2010 with a 3.5 GPA
WORK EXPERIENCE
Payflex Call Center (June 2017 Tech - Present)
o Trained in a call set, Disney Designated Team, to assist customers o Assist in many projects for the company
o Have continued to receive Bravos at this time from customers for my assisting them
Cornerstone Call Center Staffing Tech (December 2016 – June 2017) o Trained in a call set, One Exchange, to assist customers o Was trained in new set, FSA Migrated, after a couple months o Calls are audited and the lowest score I have gotten is 90% o Received 2 Bravos at this time from customers for my assisting them ENS Dispatcher (August 2015 – October 2016)
o Learned scheduling and worked with techs to assist clients o Also worked with clients to schedule Preventive Maintenance o Used Excel to monitor list of clients that had Criticals still being worked on
NOC Specialist so I could follow up with them as necessary o Gained Network Knowledge such as servers and Active Directory with regarding adding, deleting, and changing users. Also changed passwords, disabled, and enabled users.
o Responded to phone calls from clients regarding issues they were experiencing; some of which would be escalated depending if it was Critical or not.
o Worked in Tier 1 with initial triage of calls and tickets, around 70 tickets a week
o Put in notes for the ticket and also kept track of hours via AutoTask o Used Word to help create Standard Operating Procedures o Received surveys, many 5 stars, based on my customer service Technology Program Solutions Tester Inc (October 2012 – August 2015) o Generated Invoices
o Documented Invoices in our system and also called clients for review of the invoices
o Took support calls and provided customer service o Helped IT with other computers install the computer program we provide o Gained knowledge about medical coding in regards to the software (CPT, ICD9&10)
o Tested the computer program the company creates using Word and Excel to document the testing done and the specified results o Assisted with the programming in SQL both on the front side and behind the scenes
Genesis Back-10 up PNC Lead Bank Refresh Project (April 2012) o Assembled new computers for the bank that were already delivered to them o Disassembled their old computers to put in the new ones o Ran computer programs to update the new computers and verified with the clients that everything was running, including their programs, as they should
A2B Inventory Tracking Scanner Solutions (September 2011) o Government contracting
o Interacted with computer software for marking inventory Wal- Cashier Mart (October 2006 – April 2011)
o Cashiering experience
o Customer service
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