Manager Assistant
Resume:
Sam Rettig
*+ years of experience leading and managing team through trainings, team growth initiatives, and talent acquisition. Background in Large Tech and Hospitality.
******.***@*****.***
EXPERIENCE
Quality Assurance Analyst, Mountain View Collabera at Facebook
2017 - PRESENT
-Built out training procedures for newly developed Facebook team which successfully ramped up 17 new employees.
-Handled 100% more volume than the average which resulted in managerial recognition for my contributions.
-Spearheaded new mobile app operational workflows by providing direct feedback to key cross-functional stakeholders. This resulted in reduced turn-around time and increased employee efficiencies through automation.
Sales and Event Coordinator, San Mateo Draeger’s Market
2016 - 2016 (Temporary assignment)
- Managed end-to-end lifecycle of large private events in 4 separate event locations.
-Worked cross-functionally to ensure seamless execution of events.
-Created and executed new marketing material and SOP’s.
Assistant Manager, San Jose Fairmont
2015 - 2016
- Managed a team of 35 employees including full-time employees and contractors. Oversaw performance reviews and promotion cycles, and team development.
-Full-cycle recruiting and management of hiring process: sourcing, resume review, scheduling, and participation in interview panels.
- Worked with internal clients (Director level executives) to determine hiring needs and requirements as well as coordination of panels for interviews.
Assistant Manager, San Francisco Hotel Vitale
2012 - 2014
-Managed a team of 40 employees including full-time employees and contractors. Oversaw performance reviews and promotion cycles, and team development.
-Resolved sensitive and urgent client issues acting as the key liaison which resulted in a 14% increase in client satisfaction rating.
EDUCATION
California Culinary Academy, San Francisco Associate Degree Hospitality Management Graduated 2005
SKILLS
Training and team development.
Talent Acquisition/Recruiting.
Contractor and Full-time Employee Management.
Customer and Client Relationship Management.
Boolean search/Talent Sourcing.
KEY PROJECTS
Project ‘Live Push’: Key support player on Facebook's high impact and urgent initiative.
Upgrade Program: Spearheaded and managed the upgrade program and created new standard operating procedure with a $500K revenue increase year over year.
Guest of the Day: Increased clientele returns up to 50% more and brought in over $100K in revenue through creation of “Guest of the Day” Program.
Facebook Mobile Apps: Debugging ready to launch new apps to ensure seamless launch.
Feedback to internal developers on project work.
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