Sam Rettig

*+ years of experience leading and managing team through trainings, team growth initiatives, and talent acquisition. Background in Large Tech and Hospitality.

650-***-****

ac6ayu@r.postjobfree.com

EXPERIENCE

Quality Assurance Analyst, Mountain View Collabera at Facebook

2017 - PRESENT

-Built out training procedures for newly developed Facebook team which successfully ramped up 17 new employees.

-Handled 100% more volume than the average which resulted in managerial recognition for my contributions.

-Spearheaded new mobile app operational workflows by providing direct feedback to key cross-functional stakeholders. This resulted in reduced turn-around time and increased employee efficiencies through automation.

Sales and Event Coordinator, San Mateo Draeger’s Market

2016 - 2016 (Temporary assignment)

- Managed end-to-end lifecycle of large private events in 4 separate event locations.

-Worked cross-functionally to ensure seamless execution of events.

-Created and executed new marketing material and SOP’s.

Assistant Manager, San Jose Fairmont

2015 - 2016

- Managed a team of 35 employees including full-time employees and contractors. Oversaw performance reviews and promotion cycles, and team development.

-Full-cycle recruiting and management of hiring process: sourcing, resume review, scheduling, and participation in interview panels.

- Worked with internal clients (Director level executives) to determine hiring needs and requirements as well as coordination of panels for interviews.

Assistant Manager, San Francisco Hotel Vitale

2012 - 2014

-Managed a team of 40 employees including full-time employees and contractors. Oversaw performance reviews and promotion cycles, and team development.

-Resolved sensitive and urgent client issues acting as the key liaison which resulted in a 14% increase in client satisfaction rating.

EDUCATION

California Culinary Academy, San Francisco Associate Degree Hospitality Management Graduated 2005

SKILLS

Training and team development.

Talent Acquisition/Recruiting.

Contractor and Full-time Employee Management.

Customer and Client Relationship Management.

Boolean search/Talent Sourcing.

KEY PROJECTS

Project ‘Live Push’: Key support player on Facebook's high impact and urgent initiative.

Upgrade Program: Spearheaded and managed the upgrade program and created new standard operating procedure with a $500K revenue increase year over year.

Guest of the Day: Increased clientele returns up to 50% more and brought in over $100K in revenue through creation of “Guest of the Day” Program.

Facebook Mobile Apps: Debugging ready to launch new apps to ensure seamless launch.

Feedback to internal developers on project work.

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