Julie Mackey

Security

Plymouth, MN *****

ac6ay3@r.postjobfree.com

847-***-****

* ***** ******* ******** ****.

** + years working in service-based organizations focusing on creating base standard in practices, excellent customer service, and knowledge of company protocols. Authorized to work in the US for any employer

Work Experience

Asset Protection Specialist

Best Buy - Eden Prairie, MN

August 2017 to Present

Conduct consistent surveillance on the store. Call out anyone needing help and track suspicious activity. Work closely with local police departments on getting footage they request for cases to help apprehend customers. Ensured initial customer face-to-face experience was welcoming and inviting. Provided safety for all our guests, associates customer face-to-face experience was welcoming and inviting. Provided safety for all our guests, associates Customer Service

Walgreens - Minnetonka, MN

September 2016 to Present

Ensuring all customers have a great experience at Walgreen's. With checking customers out, finding product and stocking product, makes for a happy experience. Merchandise Manager

Goodwill Industries - Maple Grove, MN

September 2016 to December 2016

Responsible for in-store visual displays and look of the store. Familiar with knowing a variety of practices, and procedures of all areas of the store. Lead a team of 12, nightly closing procedures and bank deposits and creativity to display merchandise to increase sales. Loss Prevention Agent

Nordstrom Rack - Maple Grove, MN

September 2015 to August 2016

• Providing a safe, secure environment according to Nordstrom protocol for employees, customers and the building.

Respond promptly to all store pages and in-store emergency situations, customer incidents, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations.

Knowledge and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down.

Identify indicators of internal theft by conducting investigations through stock walks, internal sweeps, register checks, employee owned good's (EOG). ect., utilize findings to help resolve and mitigate losses

Reduce and control loss of inventory through audits, training and education. Ensure all theft deterrents are in good working condition and report any concerns. Meet performance standards and goals while delivering amazing service every day. Observe customer behavior for signs of internal and external theft. Detain persons for theft, fraudulent check or credit card activity, shoplifting, ect. Document and report incidents.

Watch closed caption television (cctv)

Asset Protection

Best Buy - Minnetonka, MN

April 2015 to July 2015

Ensuring initial customer face-to-face experience is welcoming and inviting. Observe coustom behavior via Close Caption Television, (CCTV) Providing customer service expertise to all guests. Ensure safety for all our guests, associates as well as theft/vandalism prevention

Know how to handle and control tough situations.

Properly check all employees packages and personal items. District Merchandising Coordinator

Best Buy

May 2011 to April 2015

Facilitating product distribution as standard protocol

• Implementing merchandising build and replacements

• Quality control on all product merchandising

Asset Protection/Multi-channel Sales Associate

• Ensuring initial customer face-to-face experience is welcoming and inviting

• Providing customer service expertise to all guests

• Ensure safety for all our guests, associates as well as theft/vandalism prevention Security Guard

MUNDELEIN HIGH SCHOOL - Mundelein, IL

October 2009 to January 2012

• Highly skilled in performing patrol duties within assigned areas to guard against negative student behavior, student and staff safety, vandalism, and fire.

• Respond to handling emergency situations effectively; medical emergencies and student incidents

• Practical approach of observing all activities at campus and reporting any suspicious activities. Real Estate Agent

Coldwell Banker - Libertyville, IL

April 2004 to January 2010

• Facilitating the home buying process for over 300 clients

• Educating future buyers on home buying via various seminars/classes

• Real Estate Rookie 2007

• Produced sales of $3M per year

Office Manager

Pyramid Screw Products - Elk Grove Village, IL

1987 to 2004

Managed staff of 27 employees

• Ensured all office roles were well trained and supported

• Negotiated, coordinated and maintained all vendor relationships Accounts Payable Specialist

• Managed all accounts payable responsibilities

• Ensured all banking activities were securely completed

• Managed all timecards, payroll, and schedules

Administrative Assistant

• Expedited all correspondence

• Phone duties

• Data entry for all invoicing and purchasing

• Managed all supply purchases

Education

Oakton Community College - Des Plaines, IL

1986 to 1987

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