Customer Service Medical

Yvette Sanchez

**** ****** **, **. *****, TX **137

Cell: 817-***-****

Email: ************@*****.***

Objective

Looking for an administrative position in the medical field where my clerical skills and experience in healthcare support services will be fully utilized to strengthen the operations of a healthcare organization.

Skills/Accomplishments

10 Years Experience in Healthcare Support Services

Excellent Customer Service Skills

Bilingual English and Spanish

Experienced in Electronic Health Records

Patient Care Advocate

Patient Scheduling

Data Entry

Insurance Eligibility Verification

HIPPA and OSHA

Professional Experience

Access Specialist, May 2012 to April 2014

Cook Childrens Medical Center

Verified accuracy of demographics and insurance for patients who presented to urgent care and specialty clinic; explained insurance benefits to patients and collected copays/deductibles; performed audits in EHR to ensure HIPPA compliance; scheduled follow up appointments for specialist visits; answered multi-function telephone for specialty clinic and routed calls accordingly

Medical Receptionist, February 2008 to May 2012

Cook Childrens Medical Center

Contacted insurance providers to verify insurance information and get authorization for proper billing codes; managed incoming and outgoing calls; assisted in all areas of administrative work including data entry and receptionist responsibilities; provided efficient customer service to clients; called family to schedule new patient appointments, followed up with pcp if patient has not called to schedule within one month of referring new patient to our clinic, scheduled radiology appointments

Medical Receptionist, February 2007 to March 2008

T & R Clinic

Posted daily office visit charges and patient payments; resolved patients billing and insurance enquiries; entered patients demographics and verified insurance; reconciled charges and payments for five physicians to ensure all charges were entered correctly

Medical Receptionist, May 2004 to February 2007

Dr. E. P. Olivarez

Conducted various office duties as medical receptionist, billing rep and referral specialist; patient scheduling; patient check-in and checkout; insurance verifications; data entry; referrals to specialists; ensured proper diagnostic coding for services rendered; secured insurance company authorization on specialty referrals; collected co-pays and deductibles; prepared bank deposit daily

Education

Iverson Business College, Associates in Coding

Abilene High School

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