Manager Customer Service

Lee Bauman - Page *

LEE BAUMAN

*********@*******.*** 310-***-****

Organizational Strategy ● Innovation & Operational Excellence ● P&L Leadership Strategic thinking executive who approaches each challenge with a bias for execution and innovation. Entrepreneurial mindset with keen ability to drive synergies and apply leadership across all functions. More than 15 years’ experience in complex executional environments spanning a variety of products, services and customer segments. I am inspired by opportunities to build and scale robust, innovative ventures; I love being involved throughout the product and service life cycle.

MAJOR AREAS OF CONTRIBUTION

Business-Unit Leadership

P&L, Operating Budget, FP&A

Systems, Process & Product Design

Data Capture & Analytics

Top Talent Recruiting & Retention

Revenue Growth Strategy & Market Planning

Strategic Partnership/Vendor Relationships

CEO/Investor/Board Relations & Reporting

EXPERIENCE AND ACHIEVEMENTS

4WALL ENTERTAINMENT - Los Angeles, CA

General Manager, 11/2016 – Present

4Wall is PE-backed and expanding rapidly; operating across the US; $200M+ annual revenues

- Lead and support multiple operating divisions ($40M annual revenues; 150 total employees)

- P&L Ownership, Operating Budget development, Financial Analysis and Reporting

- Conceive and execute technology solutions including back-end, partner integrations, webapps, reporting & scheduling

- Own market growth strategy across Ecommerce, channel partnerships and strategic account platforms

- Serve on leadership team, creating and driving synergies across all selling and operational functions

- Oversite for all special projects, facilities/production space utilization, inventory control and vendor relationships

- Support/Coach a team of 40+ including Designers, Event Producers, Account Executives & Customer Service Agents

- Integrated multiple acquisitions; re-organized teams and to create a more nimble, responsive operation On-demand Entertainment Services is a highly technical and logistically complex business. Due to the nature of the live events segment, customer needs are variable with last minute requests for orders, changes, and cancellations. I contribute by applying leadership across all functions to build an agile and responsive production division capable of quickly adapting and executing customer requests as additional information arrives. This includes development of new processes, products and services to provide clients with solutions they didn’t know were possible. BROOK FURNITURE RENTAL - Los Angeles, CA

Region Vice President and General Manager, 10/2012 – 11/2016 Brook was Family-owned and transitioned to Private Equity; operating across the US; $100M+ annual revenues

- Led and supported wholesale, B2B and B2C divisions ($16M annual revenues) Lee Bauman - Page 2

- Led implementation of back-end & customer interface applications (reporting, CRM, webapps, order confirmation)

- Owned all marketing and revenue growth strategies across Ecommerce, digital marketing and channel partnerships

- Provided cross-functional direction to geographically spread team servicing thousands of accounts

- Supported a team of more than 15 including Designers, Channel Sales Managers, Key Account Managers, Customer Service Agents and Quality Assurance personnel

Key Achievements:

Led acquisition and integration of business with operating synergies; generated $1M in new revenues

Developed and implemented CRM innovations yielding massive improvements in sales/marketing ROI

Conceived/Implemented last mile fulfillment strategy; reduced order/change response times from days to hours GENERAL ELECTRIC – MODSPACE - Los Angeles, CA

Director of Operations, 01/2008 – 09/2012

District Manager, 05/2006 – 01/2008

Modspace was a PE-backed acquisition of GE's Modspace division; operating across US and Canada; $500M+ annual revenues

- Provided operational and financial leadership over $35M P&L including reporting, forecasting and budgeting

- Commercial ownership for multi-facility division operating across regions

- Led and supported a geographically dispersed team of 10 including Design, Engineering and Production Managers

- Indirectly supervised 50+ administrative, operations and service personnel HIGH-TECH COMMUNICATIONS - San Diego, CA

Manager Business Development, 03/2004 – 05/2006

High-Tech is a family-owned business operating across Southern California; $5M annual revenues Reported to President; spearheaded efforts to transition business from San Diego local to West Coast regional Panasonic dealer/distributor supported by field-based service offices and strategic partnerships. Executed strategies to expand and improve channel sales partnerships for the B2B and B2C segments across the Western US. LPRADO COMERCIO EXTERIOR - Porto Alegre – Brazil

International Sales Consultant, 01/2003 – 03/2004

Directed all US-based sales efforts for $20 million international lumber processor and exporter. Developed relationships and created strategic partnerships in the US to market the company’s products domestically. EDUCATION AND CREDENTIALS

Bachelor of Science – Management Science/Operations Research ● UNIVERSITY OF CALIFORNIA, SAN DIEGO Finance and Accounting Certificate ● UNIVERSITY OF CALIFORNIA, SAN DIEGO EXTENSION Six Sigma Green Belt ● GENERAL ELECTRIC NEW YORK, NY

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