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Romeo H. Bendt

Phone: + **.***.****** – Mail: **********@*****.**.**

Profile :

Extensive experience as a professional (inter)national consultant within the profit and non-profit sectors with proven ability to design, develop, implement and manage complex projects/programmes within time and budgetary constraints.

Financial management background.

Personal coaching practice since 1999.

Broad experience in Human Resource management, effective business workshop and training facilitation, as stand- alone or to support re-engineering/ change management projects. Skills include:

- Consultative selling - Team-building - Managing change

- Solution selling - Train the Trainer - Workshop development/-moderation Selected Professional Accomplishments :

- Implemented a new global custody plus bank system, including data migration, and thus automated PFS custody processes across the PFS locations Cayman, Hong Kong, Ireland and Isle of Man(Fortis Bank);

- As manager Global PMO successfully oversaw and provided project analysis and requirements gathering for global projects, from initiation to production, incl. the continued development and improvement of company-wide “in-house” applications e.g. implementation SharePoint (Fortis Bank, ABN Amro Bank);

- Pragmatically developed organisational program (10 programs totalling approx. 50 projects) and managed realization and implementation, leading to Dutch Health insurance organisation being systems equipped and process organised for the introduction of the new Health Bill effective per 1-1- 2006, business continuity and largest client growth in years (Achmea);

- Developed, implemented and managed department responsible for the collection, analysis and distribution of steering information for central and decentralised management levels with focus among other things on; process redesign, improvement supporting systems, end-to-end process data integrity, timely and complete steering information (KPN Callcenters BV.);

- Designed and implemented HR management system (BMG/Getronics)

- Managed operational restructuring of five-country organisation by redesigning, synergising and optimising processes and procedures (Amber Software);

- Outsourced front-office activities by a.o. business process redesign ( City council Zaandam);

- Improved billing and collection process (Telfort);

- Managed multicultural project teams of international consultants in achieving defined project results i.e. operational excellence, ensuring client’s return on investment (e.g. Edah – Vendex, ABB, Sara Lee, Blagden TNT, C&A International, Premium Sound Solutions); Optimised production processes and supply chains (e.g. Surland, Kerry food, Johma, Fyffes);

- Facilitated high-level result driven workshops e.g. Integral Project management (Telfort), Team development (RABO Bank Kennemerland) & Transition to Result teams (ROC Asa);

- Reengineering core processes – Determining end-to-end process owners, Development and implementation of legislative compliance program (policies & procedures) for maintaining licence (Camelot – UK Lottery);

- Developed and implemented organisational program to meet EU-requirements (Slovak telecom);

- Trained multidisciplinary teams in various countries (Netherlands, Belgium, U.K., U.S.A., Poland, Czech Republic, Spain, Germany, France) to identify and correct management and systems problems, thereby reducing lost time, enhancing management skills and improving revenue growth(Impac, Proudfoot, Getronics);

- Developed and implemented organisational program based on Customer-focused thinking, internal cooperation and improvement of quality and integrity of internal and external company client information thus aligning Buying and Selling organisations of an international Retail organization

(InterCenA).

CV Romeo H. Bendt 2018

Employment History :

2003 – Present ReturnOnIndividuals, Amsterdam: Independent Advisor/Implementer/ Facilitator/ coach

Assignments i.e. ROC-ASA Health Care

Heijmans Infrastructure BV

Corus-Tata Steel, IJmuiden

Fyffes – UK

Vendex

VelocityX

Fortis Bank

Premium Sound Solutions

T.A. Cook

2016 – 2017 WatIkNogWildeZeggen; Start-up

Resultpage.com; Start-up

2013 – 2016 MT Company, Amsterdam: Business Development manager/ Trainer 2006 – 1/3/2013 Fortis Bank- Global Markets/ ABN Amro - HR

- Program Manager/ Manager Program Management Office PFS: responsible for setting up Global Prime Brokerage Organization (Processes, People & Systems) in London

- Set up Global PMO organisation, structure & reporting processes, Implemented Project portfolio management

- Program manager implementation Global Custody system

- Program manager Allocation AAB: Allocation of Fortis-ABN Amro resources for the new Bank Organisation:

- Project manager HR Housing: Organisation and scheduling of the HR org. multi- location to dedicated locations for the new Bank Organisation 2004 – 2006 Achmea Health Care, Amsterdam: Interim Director implementation New Health Bill program

1999 – 2003 Business Management Group, Amsterdam/ Getronics Consulting, Nieuwegein (Netherlands)

Senior Consultant 1999

Trainer/Coach 2000-2003

People Manager 2000-2003

Service Manager 2000-2002

Principal Consultant 2001-2003

1994– 1999 Proudfoot Consulting plc. London (UK)

Senior Consultant 1995-1999

Senior Trainer 1996-1999

1990 – 1994 Integrated Control Systems/ Impac, Punta Gorda (USA) Project director 1991

Regional Training Ops manager 1992-1994

1987 – 1990 AMBER Software International, Amsterdam (Netherlands) Financial Controller Group

1984 – 1987 Computerland, Amstelveen (Netherlands) Head Finance Department

Industry Experience

-Telecommunication -Utilities - I(C)T - Insurance – Trade & Industry - CRM - Healthcare

- Finance & Banking - Lottery – Construction – Public - Retail - Logistics CV Romeo H. Bendt 2018

Specialism

- Interim management - Project- & program management: analysis, planning & implementation

- Change management (hard & soft) - Development of training modules (management/ task-related skills)

- Workshop facilitation - Company policies, management consultancy and performance-indicators

- Quality - Stakeholder management

- Information planning - Business process (re) engineering

- Set up, analysis and or optimisation of periodic / ad hoc management reporting Education

2007 : Prince2 - Practitioner, Lagant (Netherlands) 2005 : Prince2 – Foundation, ISES International (Netherlands) 1984 : Business Administration, University of Amsterdam 1981 : Higher National Diploma in Business Studies – Economic Linguistic (Neth.) Courses

1988 : Sales Training, Velocitas (Neth.)

1988 : Personal Development Training, Robbins Research Institute 1990, 1991, 1996 : Project management Courses, Impac (USA) & Proudfoot (UK) 1992 : Management trainer, Impac (USA)

1993 : ITIL Foundation (USA)

1993 : Regional Access Manager Training, Integrated Control Systems (USA) 1995 : Neuro Linguistic Programming, ITH Training & Counselling (Neth.) 2000 : TeamBuilder (Neth.)

2002 : Speed Reading, (UK)

2004 : NLP Practitioner, The International Institute for Lifestyle Integration (Belgium) 2006 : NLP Master Practitioner, ITAN (Neth.)

2010 : Certified Trainer, ICM (Neth.)

2011 : Certified Quantum Touch Practitioner, (Belgium) 2012 : Certified Hypnotherapist, IAPCH (Neth.)

2013 : Speed-reading & Memory Training, MT Company (Neth.) Languages

Dutch : excellent (s+w+r)

English : excellent (s+w+r)

German : good (s+w+r)

French : rusty (s+w+r)

Systems

MS Office, SAP Business One, Clarity, SharePoint, Salesforce, Exact Hobbies / interests

Writing, Concerts, Music, Fitness, Reading, Geopolitics & culture, Cooking (Indonesian/ Surinam) References

Available upon request.

CV Romeo H. Bendt 2018

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