Sharon Lee Santiago

*** ********* **. ******, ** 32713

440-***-**** ac6awt@r.postjobfree.com

Objective

Executive assistant position at an organization that will benefit from my exceptional customer service, communication, project management, prioritization and multitasking skill set. Profile

Motivated, bilingual, personable business professional with over ten years of administrative assistance experience within the legal field. Excels in the confidential execution of complex processes with stringent deadlines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised with demonstrated ability to thrive in deadline-driven environments. Excellent performance with telecommunication system while providing great clerical and administrative support. Skills Summary

Bilingual

Spanish/English

Front-Office

Operations

Written

Correspondence

General Office Skills

Computer Savvy

Customer Service

Accounts

payable/receivable

Professional

Presentations

Labels

Data entry

Ability to multitask

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

PREPARE FOR ORGANIZATION AND INSURANCE COMPANIES, ENSURING FULL COMPLIANCE WITH AGENCY REQUIREMENTS AND TIGHT DEADLINES.

Author professional correspondence to customers and vendors.

Communicate concepts to clients using layman’s terms both in English and Spanish to facilitate understanding.

Rapidly learn and master varied computer programs. CUSTOMER SERVICE/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service. DETAIL MASTERY & ORGANIZATION

Open and close establishment

MANAGE ALL ASPECTS OF DAY-TO-DAY OPERATIONS

Scheduling for busy office averaging 40 appointments weekly.

Finances: accounts payable/receivable, and invoicing. Employment History

ACE PARKING MANAGEMENT

BUCKHEAD, GA.

Administrative Assistant 2015

SUNSHINE SAFETY COUNCIL,

DAYTONA BEACH, FL

D.U.I. Programs Assistant 2010-2012

LAW OFFICE GISSELLE REID SIMMONS

AVONDALE ESTATES, GA.

Legal Assistant 2006-2009

CITY OF CLEVELAND PROBATION DEPARTMENT MUNICIPAL COURTS, CLEVELAND, OHIO

Deputy bailiff clerk-typist 2003–2006

MARGARET WONG & ASSOCIATES

CLEVELAND, OHIO

Immigration Specialist/Legal Assistant 2000-2003

Education

BROWN MACKIE COLLEGE– Atlanta, Georgia

Criminal Justice 2014-present

GPA: 3.89/4.0

Notary Public in the states of Florida and Ohio

PEER LEADERSHIP CERTIFIED 2004

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

References available upon request

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