Engineer Manager

H: 937-***-****, C: 937-***-**** *** Sheeley Road

***********@*****.*** Jamestown, OH 45335

SUMMARY

Wave Engineer, I am primarily responsible for the design and planning of all new routes and overbuilds to our existing routes. This is in support of our Wave customer engineers so that they have the bandwidth needed to meet customer orders. I also in the recent past was the Regional Field Manager, primarily responsible for managing and leading field activities within the specified region. I have a high degree of knowledge around transport, mechanical, electrical, and OSP related technologies within the telecommunications’ standards (i.e. ITU, IEEE, NEBS) and special awareness of safety and security practices both internally and regulatory in nature. Expertise in installing, troubleshooting, and maintenance of telecommunication networks. And have a sound knowledge of SONET, TDM, DWDM, IP and Ethernet technologies with the ability to provide technical support to technicians under my management. Diverse experience includes project management, deploying systems, and installing circuits, equipment, and networks. Experienced with building and operating customer colocation facilities and central office operations. As well as cell sites and remote structures. Proficient with Network and multiplatform environments and testing high capacity circuits. I also possess sound judgment, good analytical skills, sound deductive reasoning, excellent customer skills and the ability to multi-task in a constantly changing environment. I am responsible for vendor management as well as budgetary management for the region. Manage multiple concurrent interdisciplinary projects and ability to work in a team.

Professional Experience

Zayo Bandwidth Inc. Louisville, CO

Wave Infrastructure Engineer 2014-Present

Responsible for overbuilding existing network to increase the bandwidth and sell to customers.

Responsible for building new routes with various different vendors to supplement the existing routes.

Responsible for creating the Space and power requirements and working with our other business units to ensure we meet the required due dates.

Write a spec for the field engineers to follow in a step by step process to ensure nothing gets missed.

Create Drawings and cable run lists for the field engineers to follow.

Plan out the install schedule and all the pertinent maintenance schedules that are required to ensure we get the project up on time or sooner and under budget. I act as a Service delivery coordinator in this fashion.

Zayo Bandwidth Inc. Louisville, CO 2013-2014

Wave Product Group Engineer

I am responsible for taking an order issued to Wave product group from the conception to final product.

I do this through completing the following:

Review the sales service order and make sure everything on it is an accurate representation of what the customer wants.

Design the proper routes to be taken. Protected or unprotected.

Eric Hickman 937-***-**** page 2

Once the system that will be used is identified I then go in and build the internal network and ensure we have enough capacity.

Submit AFE for funding to purchase equipment

Submit POs to vendors for said equipment.

Write a spec for the field engineers to follow in a step by step process to ensure nothing gets missed.

Create Drawings and cable run lists for the field engineers to follow.

Plan out the install schedule and all the pertinent maintenance schedules that are required to ensure we get the project up on time or sooner and under budget.

Zayo Bandwidth Inc. Louisville, CO 2007-2013

Regional Field Manager

Primarily responsible for managing and leading field activities within the specified region.

Responsible for ensuring all expense reports are correct and accurate.

Responsible for ensuring Timesheets are complete and accurate.

Supervise all field personnel within my area including all contractors and implementations crews to ensure completion in a cost effective and timely manner.

Coordinate and monitor all work activities in efforts to keep costs to a minimum.

Ensure all personnel are current on all safety classes and standards.

Responsible for ensuring my Field Engineers had the rolling truck stock completely stocked.

Responsible for communicating all call out emergencies to the appropriate personnel.

Conduct quarterly and random quality assurance audits at random sites.

On call 24/7 for response to all emergency outages within my area.

Assist in the implementing of the fiber optic network within my region and ensuring quality control and turning up of the network.

Supervise the locating and maintaining of our outside plant fiber (OSP) along all routes. i.e. one-calls, digs, fiber cuts, splices and other network outages. Ensuring network reliability and uptime. Helping to keep the MTTR as low as possible.

Manage network achieving performance goals, customer satisfaction criteria, and agreed upon service levels with SONet and DWDM systems.

Responsible for the maintenance on facilities within the Midwest with regards to HVAC, generator and general site maintenance.

Ensured all personnel are mentored and receive constructive rating quarterly and yearly to help promote growth within our company.

Possess a driver’s license and a good driving record

Citynet Wholesale, Bridgeport, WV 2004-2007

Area Supervising Technician/Field Engineer

• Language & Communication Skills: Able to read and interpret documents such as OSHA/Company safety rules, MSDS, MOP’s, process and procedure documents as well as vendor documentation related to equipment owned by the company. Wrote routine reports, properly filled out documentation such as

Eric Hickman 937-***-**** page 3

site surveys and audit reports as well as effectively communicated with customers, management, peers and contractors as well as other members of the organization.

• Reasoning Ability: Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations as well as possess deductive reasoning skills utilized to improve customer experience and network performance.

• Computer Skills: Competent and familiar with commonly utilized ticketing and inventory systems such as Salesforce, SharePoint, Metasolve, Clarify, TBS or OSP Insight. I also have a strong working knowledge of the Microsoft Office suite which is utilized daily.

• Initiative: Displayed initiative in the absence of management by taking action and accepting responsibility, able to work efficiently with minimal supervision, having the ability to cover other shift responsibilities in the absence of team members. Also demonstrated a willingness to volunteer readily and seeks opportunities for improvement as well as increased responsibility.

• Teamwork: Ability to work well with internal and external peers (Carrier/Vendor peers) on daily tasks and responsibilities towards a common goal, ability to resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.

• Knowledge Expectations: Able to demonstrate proficiency in the use of diagnostic/test equipment while also being able to utilize results to formulate a fix action or resolution. Also demonstrated proficiency in SONet/DWDM technologies.

• Work Management & Productivity: Able to produce documentation which annotates daily work activity. Also included accurate and thorough documentation of work performed with use of appropriate closure codes.

• Communication: Able to effectively communicate important information verbally, via IM, or email, and able to interact with customers in a professional and courteous manager in all situations.

• Network Fault Management: Perform troubleshooting and fault analysis utilizing test equipment, craft SW to access vendor equipment as well as providing support to remote resources (ie Citynet or Customer NOC) to help isolate faults on network.

• Workload Management: Ensured all appropriate equipment alarms/tickets were annotated. Proper scheduling and execution of installation, maintenance and repair work. Able to cover various work assignments during a variety of work hours to include day and night time activities. Also willing to commit to long hours of work when necessary to reach company goals or objectives.

• Materials Management: Ensured that the usages of spare parts are properly accounted for as well as utilizing good asset management practices for company equipment and supplies.

• Technical Escalation: Responsible for supporting and cross-training other field technicians, also responsible for escalating to higher technical resources when needed to resolve issues/outage/impairments which do not have an identified resolution/fix.

• Project Management: Special Projects and other duties will be assigned and expected to be complete within a certain deadline including projects which may require travel.

• Quantity and Quality: Technician will work in an efficient and expedient manner increasing productivity over time while ensuring accuracy and thoroughness are applied during work execution.

• Alarm Response/Site Management: Actively conducted a visual survey of site when making scheduled visits and identify any alarms or conditions that require immediate action whether by the tech themselves or another fix agent.

Eric Hickman 937-***-**** page 4

AFN Networks Tulsa, OK 2003-2004

Area Supervising Technician/ Field Engineer

Same as the above Citynet details.

US Military 1994-2007

Soldier to Platoon Leader

Numerous responsibilities from following to leading.

Will supply DD214 and NGB 22 for details.

Nortel Networks Alpharetta, GA 1998-2001

Site Team Leader

Responsible for Installation and SLAT (System Line up and test) of Nortel Optical Transport Systems.

Oversee the installation and implementation process and ensure project meets or below the budget and in a timely manner.

Completed initial installation and deployment of Nortel Networks equipment establishing the foundation and network infrastructure for customers.

Supervised, assisted, and trained existing and new technicians. Increasing my skill levels.

Allocated daily workload to technicians increasing productivity.

Monitored expense reports and time sheets to ensure accuracy and completion.

Managed all travel details and itineraries.

Education

Bachelor of Science, Social Science, Campbell University, Lillington NC

Ohio Northern University, Ada Ohio

Certifications

Tier II certification through AT&T

Certified on the Symmetricom SSU-2000 & TS 3500

Certified on the Fujitsu Flashwave 4500, 4100, 7420

Trained on the Infinera DWDM systems

Management skills for New Managers, AMA Chicago IL

Critical thinking seminar, US Military, Piqua OH

Basic Training, Ft Jackson SC

Advanced Individual Training Ft. Lee VA

Officer Candidate School, Ft Fredericktown MD

Officer Basic Course, Ft. Sill OK

Technical skills

OS environments: WI NT, Windows 98, 2000, XP, and 7. SharePoint, TBS, Metasolve, MS200, PC-DOS, MS office, TL1 Commands based software packages with extensive experience running computerized diagnostic programs. Vendor GUI programs such as Flexr-GT, Netsmart GT, Netsmart 500, Netsmart1500, Planet Operate (Cyan), Site Manager (Ciena), PHm (Nokia/ALU), Infinera DNA, Salesforce, SharePoint, HyperTerminal. And various online meeting forums (Zoom, Team Viewer, and Join me).

Contact this candidate