Information Technology Professional

Systems Administrator ~ Desktop/Remote Support ~ Technician

Experienced IT Support and Maintenance Professional with diverse expertise and experience operating, maintaining, developing systems and networks. Providing high-quality technical support, developing innovative solutions to complex business needs and maintaining existing infrastructure. Passionately driven to improve quality and performance of existing systems and processes. Proven successful professional in high-stress, time-sensitive, business environments.

Technical Skills & Expertise

Operating Systems: Windows 98, XP, Vista, 7 & 10 supports for user desktop operations in training, installing, upgrades and maintenance. Windows Server 2003, 2008, 2012 This is in support of various windows server operations from installing server software to putting new users and equipment onto the net to implementing a patch management system to keep software up to date.

Software: Active Directory\Group Policy, Exchange Server, Vmware, IIS, MS Office, Suites 2003, 2007, 2010, Norton Ghost, Symantec Backup Exec, Symantec Endpoint Security, Oracle, HTML, XML, CSS.

Networking: Cisco Routers, Firewall & VPN, HP Procurve, 3Com, Packeteer Traffic Shaper, SSH, RDP, DNS, DHCP, FTP, Sonic Wall Firewall, Switches, Routers.

Hardware: PC/Laptop/Servers, IBM, Dell, Toshiba, HP, Gateway, from running CAT5/6 lines to setting up a clean room for servers to be housed in. Micro-soldering, Air pneumatics, Switches both mechanical and magnetic, Hydraulic lift system, Electro mechanical equipment, O-Scopes, multi-meter, signal wave analyzer, video analyzer, RFID tracking tags/cards for inventory and security.

Devices: Phones – iPhone. Network - Cisco, NEC. Tablets – iPad, Chrome Book, Lenovo ThinkPad. Thin Clients – Dell Wyse and HP terminals, and Lenovo.

Biographic

Below is the URL of a biographic survey given to me by an independent group called Plum.

https://app.plum.io/profile/f198b34f86141c2aae76e81cfe9a4cdcd5443aa2

Employment Experience

Independent Consultant March2017 -- Present

Plan and execute research and development of networks

Planning and development of preventive maintenance for network system upkeep.

Development and implementation of network hub clean room build / repair.

Contracting of network wiring within buildings both new and existing.

Atlas International

Contract work 1099 March2017 – June2017

Doing contract work for Atlas as a 1099 upgrading, installing equipment for their clients.

Equipment includes Windows server(s), desktops and laptops doing upgrades and problem troubleshooting down to component level.

Providing upgrades to windows server(s), desktops and laptops such as memory and HHD upgrades.

Providing patch management to systems mentioned above for virus definitions and updating drivers to said equipment to add a printer, NAS or the upgrading of a video card / software.

Support.com

Consultant Dec2016 – March2017

Wireless setup and repair for their client Comcast to various locations that Comcast has throughout the country.

CEC Entertainment March2013 – Dec 2016

Technical Manager

Overseeing the maintenance and repair of all equipment within the building. Equipment includes and is not limited to, Air pneumatics, Hydraulics, Magnetic Motors, Switches both mechanical and magnetic, Emergency evacuation equipment, Ice Machines, Computers, Electronic control boards, Laptops, Wired and wireless networking, Computer routers, Vehicles, Lighting(led, fluorescent & incandescent), Electro mechanical robotic equipment, Point of Sale (POS) equipment to include Back Office Host (BOH). TV’s, Power supplies.

Soldering for micro-electronics down to component level using microscopes.

Expert troubleshooter with systems using manuals and schematics when necessary.

Programing of handhelds (MC9190’s, 9290’s) using wave-link and software

Handles a budget of $80,000+- per month in the procurement of parts and par levels along with paying invoices and the planning of future requirements of said budget to better handle emergency repairs. Building safety i.e. evacuation routes, best practices and training of employees.

Leads a team in their training of repair and development of systems used throughout the company. Assigning work hours, time off, equipment maintenance/procurement, counseling, hiring/firing.

Comcast 2000 – 2013

Electronic Technician Supervisor (13 years, one month)

Repaired and maintained telecommunications equipment down to component level. Trouble shooting components using schematics, O-Scopes, multi-meter, signal wave analyzer, video analyzer.

Supervised a team in all aspects of their job including hiring, training and the maintenance of all equipment within the Comcast product line.

US Army 3/99-7/00

Project Manager (One year, four months)

Deployed with the Army in support of operation Iraqi Freedom. Handling various projects in setting up training of soldiers coming into overseas operations in various tasks including communication equipment use/repair, asset tracking using RFid etc. handling, convoy planning and operations.

Managed a team of 20 soldiers in the maintenance of various equipment consisting of HVAC, Scopes, and communication security equipment. Assigned daily tasks and setup routines within individual areas to facilitate equipment repair down to component level.

US Army 6/04 – 8/05

Information Management Officer (One year, two months)

Built the internet, phone lines and radio communications for the company; developed and implemented unit level electronic maintenance programs; Installed Cisco switches, lines and repeaters; ensured repair of COMSEC (Communication Security) devices complies with published security. Assisted the unit by utilizing DRMO (Defense Reutilization and Marketing Office) to repair computers and acquiring necessary parts needed for continuous daily operations.

Managed daily security operations at the Joint Distribution Center (JDC); responsible for maintaining gate guard, roving patrol and vehicle inspections; organized work schedules and trained 121 soldiers on all aspects of security operations.

The building, training and installation of this project were at a cost of $5.2 million with a savings of $600,000 over third party vendors.

US Army 7/01 – 8/01

Project Manager (One month)

Planned, setup, and implemented a computer network project for a classroom environment in order to provide a new Army standard of teaching within the Depot to students both present and future. The 74 series computer operators’ military occupational skill will be taught from that point on as well as upgrading skills of staff within the Depot. This was a $300,000 project in the planning, setup and installation of equipment and software for the 74 series occupational skill.

US Army 1/94 – 1/98

Information Systems Security Manager (Four years)

Performed maintenance/upgrading on over 200+ computer systems, IBM, Zenith, Hewlett Packard, etc.

Colligated and presented to superiors a quarterly training brief on over 700 personal outlining changes in training and equipment status.

Planned, coordinated, and implemented security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure.

Implemented and developed a computer moderation program that resulted in a productivity increase of 120%.

Conducted training in Windows 3.0 to NT, Dos 5.0 to 6.22 and Office 2010 to a class of 10-20 personnel.

Ensured the upkeep and installation of new Cisco switches met with company policies and guidelines.

Education & Certifications

A+ certified

2007 grad B.S. Network Management

References

Roderick Burdette II; US Army, NCOIC Military Police Team, 603-***-****

William Cameran; Comcast, Electronic Tech II 603-***-****

Patrick Breden; Comcast, Electronic Tech II 603-***-****

Carol Dale; Church, Executive Administrative, ac6avn@r.postjobfree.com

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