SUMMARY OF QUALIFICATIONS:

Experienced in sales, billing, and customer problem solving, collecting, reviewing, and analyzing information while strategically executing business proposals and plans.

Experienced in high-volume cold calling and prospecting.

Experienced with Amadeus, Word, Excel, Powerpoint, Edge, Rumba, Aspect, Est. Profile, Autoquote, Outlook, and Explorer.

Extensive experience in customer service, high volume inbound calls, handling requests, providing customers positive experience in any encounter.

Ability to learn quickly and put that knowledge into practice efficiently.

Recognized for cross-departmental skills and guiding employees to meet or exceed goals

Devised and lectured in regular sales, customer service, and job-safety training sessions

WORK EXPERIENCE:

Cypress Prime Roofing, LLC October 2017-Current

Project Manager

Canvas and cold call neighborhoods in affected storm areas

Set up free roof inspections for homeowners

Help homeowners file insurance claims for storm damaged roofs

Work with insurance adjusters for inspection of storm damaged roofs

Obtained signed contracts for new roofs of approved insurance claims

Managed roofing crews for new builds

Maintained friendly and professional customer interactions

Vacations to Go

Cruise Counselor May 2010-October 2017

Assist and sell 1000+ cruises a year and maintain accounts

Consistent record of $1.75-$2 million in sales each year

Luxury cruise, multi cabin specialist, master cruise counselor, & special needs certified

Book airfare in coordination with clients cruises

Ranked in top 20 of cruise agents (out of 450+)

Cultivated excellent relations with customers and maintained 40% repeat business

Work with cruise lines to maintain client accounts

Mint Physician Medical Staffing

Business Development Manager June 2009-November 2009

Cold called potential clients in 11 state territory

Identify the decision maker for locum tenens (temporary provider), draft contracts to send to decision makers for potential use of doctors

Helped increase the company’s contractual sales by 15%.

Continually met weekly sales contract quotas averaging 5 per week.

Lithia Motors

Inventory Manager September 2008-January 2009

Managed $12 million of new vehicle inventory, $3 million of used inventory

Oversaw daily wholesales, dealer trades, and inter-company transfers.

Cost management and effective price monitoring to ensure maximal profit sharing.

Maintained online database of vehicle inventory to display product and drive sales.

Glaceau (Vitaminwater)

Area Sales Manager March 2008-July 2008

Achieved Houston region case volume 1.5 million cases.

Attained Vitamin Water/Smart Water/Vitamin Energy 2008 Coca-Cola Enterprises distribution goals for Houston market unit centers.

Cold called potential vendors within assigned territory (10-30 calls per day), resulting in sales 50% of the time.

Successful in up selling to 60% of current customers

Conducted monthly meetings with sales center managers, reviewed volume and discussed execution and monthly programs.

Danka Office Imaging

Outside Sales Rep January 2007-February 2008

Effectively managed a 5-city territory.

Call on current clients as well as cold call potential customers.

Set up appointments with potential customers as well as current Danka clients to upgrade their systems.

Presented proposals to decision makers and closed business deals.

TrafficPayment.com, LLC

Senior Account Representative April 2006-January 2007

Set up 5-7 face to face appointments per week and 1-3 signed contracts per week.

Acquired the most new accounts of any sales rep by cold calling and presenting the product to court administrators, judges and other court officials.

Achieved contact quota for new and existing accounts.

Xerox Corporation

Supply Account Representative April 2004-March 2006

Consistently achieved monthly sales quota of $25,000 and received bonuses each quarter.

Utilize quarterly tactical actions to increase revenue

Received 20-25 inbound calls per day with an 60% sales closing rate.

Sold new applications and products while maintaining current business of approximately 15,000 accounts in a 4 state territory by making 75-80 phone calls/day.

Utilized EP 3.0 and other outbound calling tools to maximize sales and revenue.

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