Brian D. Brasier

*** *. ******* **.

Appleton, WI 54915

920-***-****

ac6ata@r.postjobfree.com

Qualifications Summary:

Knowledgeable and experienced in Network Administration and Customer Support. More than 12 years of experience providing excellent customer service and care in private sector and academic settings. Strong communication skills, high enthusiasm and positive attitude with ability and desire to continually learn. Currently pursuing a program of study towards achieving certification in PC Support which includes troubleshooting and repair of personal computers and network systems.

Education and Training:

Fox Valley Technical College Appleton, WI

IT Network System Administration Associate of Science Degree May-2013

IT Computer Support Specialist Associate of Science Degree May-2013

Volunteer Student Help Desk Jan 2011-Dec 2012

Repaired student and faculty computer issues

Replaced screens, RAM, Hard drives, and troubleshoot/ repair other computer issues

Technical Skills:

E-Mail Administration

Windows Server 2008 R2, Active Directory

Windows Server Manager

Windows XP, Vista, Windows 7

Microsoft Office Suite 2007, 2010

VMware and Remote Access

Cisco Routing Configuration

Network Administration

Perl and PowerShell- Scripting

Diagnostics performance with remote access and repair of computers

Troubleshooting and diagnosing Network connectivity and mobile applications

Installations of peripherals

SCCM

Yearli Software

Work Experience:

Oshkosh Defense \ Contract GDC

Wyse terminal setup and trouble shooting

Kronos Clock trouble shooting

Lotus Notes Administration

HP\Dell Hardware trouble shooting and repair

Working with vendors for Hardware and Software support

Putting new users in active Directory

Re-Imaging new and used PC’s for the refresh project

Installing Software

Phone Support

JDE Support

Printer setup and support

Outlook Support

Marco Inc.

Network Administration in an Enterprise environment

Printer Trouble shooting

Trouble shooting issues with Virtual PC’s and Servers

Password Resets

Use of Putty

Fixing space issues on PC’s and Servers

Adding\Deleting users through Active Directory

Wireless Trouble shooting

Apex / Dell / S. Elizabeth Hospital

Installing software on new PC’s

Replacing old computers with new updated ones

Setting up Hardware and peripherals

Installing and adding new Hardware in an Enterprise environment

Pomeroy / Integrys Energy / contract

Using SCCM pushed software packages to client PC’s

Manual installation of new software

Answered questions on how to use software

Adding Software on servers and local PC’s in a Enterprise environment

Greatland Corporation GreenBay, WI. December 2014-Januarary 2015

Answered user inquiries regarding computer software operation to resolve problems

Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities

Trained users in the proper use of hardware or software in a Enterprise environment

Tek Systems Appleton, WI Jul 2013-May 2014

Technology Service Associate with Contract to Thrivent Financial

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations

Performed data backups and disaster recovery operations

Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems

Planned, coordinated, and implemented network security measures to protect data, software, and hardware for telecommuters and sales personnel

Configured, monitored, and maintained email applications or virus protection software

Installed software

Configured and tested computer hardware, networking software and operating system software

Monitored network performance to determine whether adjustments needed to be made, and to determine where changes were to be needed in the future

Conferred with network users about how to solve existing system problems

Oversaw the daily performance of computer systems

Answered user inquiries regarding computer software or hardware operation to resolve problems

Entered commands and observed system functioning to verify correct operations and detect errors

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Remotely installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Referred major hardware or software problems or defective products to vendors or technicians for service

Trained users in the proper use of hardware or software

Work was done in an Enterprise environment

Stainless Piping Specialists Omro, WI Mar 2006-Apr 2010

Quality Assurance Manager / Pipefitter

B&K Stainless Omro, WI May 2000-Mar 2006

Business Owner

Oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Set up and install software on all PC’s

Military:

US Army Explosive Ordinance Disposal/Petroleum Supply Specialist Honorable Discharge

US Marine Corps Petroleum Supply Specialist Honorable Discharge

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