Software Active Directory
Resume:
Brian D. Brasier
Appleton, WI 54915
************@*****.***
Qualifications Summary:
Knowledgeable and experienced in Network Administration and Customer Support. More than 12 years of experience providing excellent customer service and care in private sector and academic settings. Strong communication skills, high enthusiasm and positive attitude with ability and desire to continually learn. Currently pursuing a program of study towards achieving certification in PC Support which includes troubleshooting and repair of personal computers and network systems.
Education and Training:
Fox Valley Technical College Appleton, WI
IT Network System Administration Associate of Science Degree May-2013
IT Computer Support Specialist Associate of Science Degree May-2013
Volunteer Student Help Desk Jan 2011-Dec 2012
Repaired student and faculty computer issues
Replaced screens, RAM, Hard drives, and troubleshoot/ repair other computer issues
Technical Skills:
E-Mail Administration
Windows Server 2008 R2, Active Directory
Windows Server Manager
Windows XP, Vista, Windows 7
Microsoft Office Suite 2007, 2010
VMware and Remote Access
Cisco Routing Configuration
Network Administration
Perl and PowerShell- Scripting
Diagnostics performance with remote access and repair of computers
Troubleshooting and diagnosing Network connectivity and mobile applications
Installations of peripherals
SCCM
Yearli Software
Work Experience:
Oshkosh Defense \ Contract GDC
Wyse terminal setup and trouble shooting
Kronos Clock trouble shooting
Lotus Notes Administration
HP\Dell Hardware trouble shooting and repair
Working with vendors for Hardware and Software support
Putting new users in active Directory
Re-Imaging new and used PC’s for the refresh project
Installing Software
Phone Support
JDE Support
Printer setup and support
Outlook Support
Marco Inc.
Network Administration in an Enterprise environment
Printer Trouble shooting
Trouble shooting issues with Virtual PC’s and Servers
Password Resets
Use of Putty
Fixing space issues on PC’s and Servers
Adding\Deleting users through Active Directory
Wireless Trouble shooting
Apex / Dell / S. Elizabeth Hospital
Installing software on new PC’s
Replacing old computers with new updated ones
Setting up Hardware and peripherals
Installing and adding new Hardware in an Enterprise environment
Pomeroy / Integrys Energy / contract
Using SCCM pushed software packages to client PC’s
Manual installation of new software
Answered questions on how to use software
Adding Software on servers and local PC’s in a Enterprise environment
Greatland Corporation GreenBay, WI. December 2014-Januarary 2015
Answered user inquiries regarding computer software operation to resolve problems
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities
Trained users in the proper use of hardware or software in a Enterprise environment
Tek Systems Appleton, WI Jul 2013-May 2014
Technology Service Associate with Contract to Thrivent Financial
Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Performed data backups and disaster recovery operations
Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems
Planned, coordinated, and implemented network security measures to protect data, software, and hardware for telecommuters and sales personnel
Configured, monitored, and maintained email applications or virus protection software
Installed software
Configured and tested computer hardware, networking software and operating system software
Monitored network performance to determine whether adjustments needed to be made, and to determine where changes were to be needed in the future
Conferred with network users about how to solve existing system problems
Oversaw the daily performance of computer systems
Answered user inquiries regarding computer software or hardware operation to resolve problems
Entered commands and observed system functioning to verify correct operations and detect errors
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Remotely installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Referred major hardware or software problems or defective products to vendors or technicians for service
Trained users in the proper use of hardware or software
Work was done in an Enterprise environment
Stainless Piping Specialists Omro, WI Mar 2006-Apr 2010
Quality Assurance Manager / Pipefitter
B&K Stainless Omro, WI May 2000-Mar 2006
Business Owner
Oversee activities directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Set up and install software on all PC’s
Military:
US Army Explosive Ordinance Disposal/Petroleum Supply Specialist Honorable Discharge
US Marine Corps Petroleum Supply Specialist Honorable Discharge
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