Diana J. Yost

**** ****** *** *** **, Port Orange,Florida Home: 386-***-**** ac6asr@r.postjobfree.com

Professional Summary

Customer service oriented. Skilled with greeting customer, scheduling appointment and preparing customer records. Qualified customer service with fine years in fast-paced customer service and call center environment. Achieving customer satisfaction. Independent and quick thinking, friendly who excels at uncovering customer needs and

Finding solution and handling objection. Looking for a position in a company with ambitious goals.

Skills:

Strong verbal communication. Customer service oriented. Problem solving capability.

Languages

Fluently in English and Spanish

Work History

Able Medical Supply (Sweetwater Medical) Pensacola, Fl

Account Receivable Clerk

02/2005-09/2005

Prepared and sent monthly statements filed customer records, ordered equipment, supplies. Verify medical insurance. Performed task such as record keeping, writing correspondence and gathering material. Contacted customer for collection of outstand payments via-one-time negociated installment method. Applied for workman compesation. Reconstructed accounting records, customer receipts. Processed payments and applied to customer records. Medical coding.

West At Home Corporation – San Antonio, Tx

Customer Service Representation

08/2007-12/2010

West Corporation/ Pensacola, Fl

Work at Home 10/2007-12/2010

Worked from home. Answered incoming calls average 30 calls per day. Addressing

Customer inquiries, solving problems providing product information. Referred unresolved customer grievances to designated department for further investigation.

Served as main liaison between customer, and management. Documented all customer inquires and comments thoroughly and quickly. Resolved all customer complaints in a professional manner while prioritizing satisfaction to access customer needs.

Classy Lady Gown Rental

Pensacola, Fl 32506

Owner Manager 09/2007-12/2010

Sourced vendors for purchase of gowns. Completed bills, contracts, invoices and checks. Matched purchase orders invoices and recorded the necessary information.

Collected sales taxes and send the in to the State of Florida. Booked appointment for viewing of gowns and trying them on. Received payment for rental of gowns.

Care Provider 12/20/10-9/2013

Cared for my Son Pensacola, Fl 32506

Manage the daily activities of clinical team consisting of six physicial. Assisted with his daily function.Transported to different physician. Applied for disability which he received after applying. Managed his financial affairs. After 3 years he was able to live on his own and drive his truck.

Education

Businesss University of Tampa,

Tampa, Florida

Business Diploma, one year accounting, and business courses, and secretarial training.

Graduated 1968

GED 1972

Accounting Software, 1978

Tom P. Haney Technical Center – Panama City, Fl

Pensacola Junior College

Travel Carreer Travel II 10/23/00 -12/4/00

Gulf Coast state College Panama City, Fl

Quickbooks 1979

Certificate Acute Caine Herbalist Specialist – May 2018

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