Experienced Learning and Development Mid-Senior Professional
Resume:
Audrey J. Figueroa
***************@*****.***
Skills and Competencies
§ Stakeholder management across functional teams
§ Project management and curriculum development
§ Develop communication and training plans
§ Bias for action and innovative problem solver
§ Collaborative team member and highly adaptive to change in a matrix environment
§ Presentation and facilitation skills to front line leaders and C-level executives
§ Vendor management and contract administration
§ Technology Tools: Microsoft Office Suite,
PeopleSoft LMS, CRM, SharePoint, Metrics That
Matter, Survey Monkey, Constant Contact
Education
The American University, Bachelors Business Administration Professional Experience
Booz Allen Hamilton, McLean, Virginia July 2017 – April 2018 Learning and Development Associate
Partner with internal and external stakeholders to design, develop, evaluate and implement effective learning solutions, operational efficiencies and client service excellence. Working knowledge of AWS Web Services, Cloud, Agile Development and DevOps.
§ Project manage full life-cycle of programs
§ Drive awareness and adoption of change initiatives
§ Manage external vendors and procurement process
§ Facilitate weekly course/instructor quality reviews
§ Plan and execute events to drive engagement
§ Develop reporting and analytics
§ Manage budget against forecast
§ Develop annual demand plan
§ Manage 3 curriculum portfolios: Data Science,
Consulting and Digital Solutions
§ Scale reusable best practices across team
§ Facilitate New Hire onboarding sessions
§ Develop communication and training plans
SAIC, McLean, Virginia 2012 –2017
Learning & Development Specialist
Project Manager driving leadership development, corporate citizenship, employee engagement initiatives and strategic change management initiatives. Summary of Team Lead roles on specific projects/programs and accomplishments:
• Learning and Development – trusted advisor to internal and external business groups with a focus on translating corporate objectives into low-cost learning solutions that align talent, culture and business strategy: o Team Lead design and development training projects. Partner with business leaders representing functional groups to manage the development of learning objectives, content outlines, power point slides, train-the-trainer, pilot course and content revision. Results: ground-up development of 5-day instructor-led course for employee relations best practices and case investigations process o Implemented regional structure and stood up 7 employee resource groups at company split. Partner closely with communications team to drive corporate citizenship programs
• CEO Awards Program – employee recognition program celebrating Core Values, Business Development and Program Management Excellence:
o Team Lead for multiple work streams including program management, communications and IT to design, develop and implement enterprise-wide program o Streamlined work process by designing and automating manual workflow to increase efficiencies and reduce hand-offs
o Designed and implemented workflow to drive employee engagement and expand participation in the nomination submission and review process. Results: Increased year-over-year participation by 100% to 120 nominations
Audrey J. Figueroa - Page 2
• Roundtable Mentoring Program – succession plan and leadership pipeline: o Develop topic themes based on strategic initiatives, identify external and internal speakers. o Manage all aspects of event management including WebEx, audio and video conference support, facilities requirements and virtual community of practice o Create training and communication plans to define roles and responsibilities for Mentors, Mentees, guest speakers and business leaders
• Korn Ferry/SAIC Leveraging Military Leadership Program- transitioning veterans: o Collaborate across functional groups to define requirements and resource allocation o Serve as primary liaison for curriculum design and development o SAIC project manager for external events supporting corporate responsibility partnerships: Women in Technology: Mentor - Protégé Program and Girls in STEM Technology
• Leadership Development Cohorts – new leader assimilation: o Partner with HRBPs to manage budget, nomination process and communications to business leaders, supervisors and participants
o Develop speaker facilitation plans
o Ensure compliance with procurement policy and manage consultant agreements, contract task/change orders, invoicing, payment process and facilities management KPMG, Mclean Virginia - Team Assistant – work-life balance role while raising children 2007 –2012 National Community Reinvestment Coalition, Washington, DC 2006 - 2007 Training Director
• Responsible for 1MM HSBC grant to design, develop and implement financial literacy curriculum aligned to strategic objectives for membership educational development
• Partnered with board members lawyers, housing advocates, researchers and community organizers to develop structured curriculum and to design a virtual training program on financial literacy and predatory lending practices. Results: Increased participation by remote members by 75% by utilizing webinar tools. CBIZ, Bethesda, MD- Executive Assistant - work-life balance role while raising children 1999 - 2006 Global Knowledge Networks, Arlington, Virginia
(dba American Research Group pre-IPO)
Training Center Manager 1994 - 1998
• Member of corporate transition team to manage the opening of a new training facility including vendor management, instructor relations, new hire onboarding and service delivery, managed team of 6 including pay and performance
• Results: President’s Club for exceeding revenue goals. Learning Tree International, Reston, Virginia 1988 - 1994 Sr Account Manager, Sales Manager, Business Development Manager
• Program manager for design and development of custom training solutions focused on management and emerging engineering technologies. Results: President’s Club recognition for consistently exceeding revenue targets
• Direct supervision of 18 employees, including pay and performance, for client service operations team: telemarketing, fulfillment, customer service
• General Manager’s Award recipient twice for contributing to the strategic growth of the organization:
• Led 12-person project team to plan and execute first Emerging Technologies Symposium targeting C-suite government and business leaders providing thought leadership on Human Capital Management development strategies. Results: Exceeded participation forecast by 100%: 200 participants.
• Developed and executed new approach to business development strategy to expand into new markets for technical training programs. Highly client-focused engagement activities included analysis of metrics and relationship management. Results: exceeded revenue expectations and reduced budget while achieving high degree of market penetration and client satisfaction.
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