Management Front Office

Dinesh Kumar R

E-Mail:***************@*****.*** Mobile: +91-988*******

Looking for a Team leader position, so that that I would be able to contribute in the growth of my organization and grow along with it.

Over 10 years of work experience in the Hospitality, Housekeeping, and Facilities Management.

Core Competencies Include:

Budgetary Control Events Management Regulatory Compliance

Food Service Operations Client Servicing OSHAS & HSE

Housekeeping Operations Team Management Strategic Planning

Extensive experience in planning, supervising & managing the entire operations including resource planning, procurement & maintenance of inventory levels for smooth functioning.

Created a food receiving bay based on FSMS framework.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs.

Experience over setting a complete new infrastructure, including project planning execution, handling over and management.

Maintaining customer & employee satisfaction. Excellent communication, inter-personal, problem solving skills & ability to work in multi-cultural environment.

ORGANISATIONAL EXPERIENCE

Infosys Limited, Bangalore since 2008

Senior supervisor and Executive - Facilities

THE PARK Hotel, Bangalore

Supervisor – House keeping

KEY RESULT AREAS

Leading team of House Keeping supervisors, Electricians and related Maintenance staff for up keeping of the office premises.

Responsible for Voice Communication and Engineering Services

Support the Client in the implementation of short and long-term projects.

HSE (Health, Safety & Environment), Security and Infrastructure Management.

People management, work and development of morale and satisfaction of employees under management

Participation in cross functional/organizational initiatives like AGMs, Board Meetings etc

Participation in events and to ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled to the site

Asset Management system and Logistics

Responsible for internal and external audits.

Coordination with the caterers and housekeeping agency in setting up the entire operations

Responsible for maintaining the snag list and getting it addressed within the time frame

Asst the Executive Housekeeper with the day to day operations

Handling any shift as Shift In charge

Display the duty chart on weekly basis based in occupancy as well as rotational basis to make sure every staff is an expert in all areas.

Preparing the Monthly schedule for Public areas & Rooms.

Ensure proper Inventories for Linens, Supplies, and Equipment’s & Materials.

Daily inspection of rooms and public areas to ensure that all the upkeep and assign work to the staff accordingly to maintain the property.

Monitoring daily operation of Front office as well as reservation.

Ensures VIP’S and VVIP’S priority guests receive special attention.

Monitor appropriate standards of conduct, uniform, hygiene and appearance of staff.

Handling queries for all the staff who is working in the entire campus.

Bridge between the contractual staff and management by being a effective communicator.

Created the SOP for all the standard operation and train the staff as per the derived standard in all the areas.

Handling Food court operations and their audits.

Taking overall responsibility to facilitate the IT customers, board directors and high profile people who visits to the company.

CUSTOMER SERVICE:

Being attentive to Guest.

Accurately and promptly fulfilling guest’s requests.

Anticipate guest’s needs.

Maintaining Guest Preference Register.

Taking appropriate action to resolve the guest complaints.

FINANCIAL MANAGEMENT:

Assisting the Executive Housekeeper in the preparation of the Annual budget. Preparing monthly Consumption report.

On an ongoing basis, control and analysis departmental costs to ensure performance against budget, implementing corrective measures where necessary to produce positive results.

Prepare Weekly store requisitions.

PEOPLE MANAGEMENT:

Plan for future staffing needs.

Prepare training programmers for new staff.

Maintain training records and ensure the staff does the same.

Approve leave requests after considering peaks and toughs in the business.

Regularly communicate with staff to maintain good relations.

Conduct grooming for audits for the staff.

ATTAINMENTS

Reduced the attrition rate at ECC

Raised the customer satisfaction rate from 76% to 91% in less than 8 months

Created SOP for every attribute in housekeeping

Created energy saving rooms based on the occupancy

Reduced raw water consumption by 31% & 15 % for successive 2 years

Established process in place which resulted in the reduction of mineral water consumption by 800 bottles every month on an average

Mini bar consumption was standardized and reduced by 14%

Above standards has resulted in the reduction of Store indent by 23%

Process was set in place to reduce misuse of amenities.

Front office management process was fine-tuned which resulted in paper consumption and effective coordination.

ACADEMICS

B.Com

TRAINING

Trained on Basic fire safety

Trained on Basic life safety first aid

Trained on BCMS

Trained on OSHAS

Trained on Service first

Trained on Cost Controlling

Trained on Service Excellence

Trained on Business communication

PERSONAL VITAE

Date of Birth : 13th June 1986

Languages Known : English, Tamil, Hindi, and Kannada.

Address : #E99, KH 224, New 1691 K, 3rd cross, KK Halli

Shivaramaiah layout kalyan nagar post, Bangalore, Karnataka India

Pin code: 560043.

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