IT Manager
Resume:
Leonard J. Nester II
Stratford, NJ 08084
********@*******.***
Areas of Expertise
Network Administration
System Integration/Migration
Technical Support
Information Systems
It Security
Hardware/Software
Quality Assurance
IT Optimization
System Configuration
Troubleshooting
Customer service
EMPLOYMENT HISTORY
Northland Group, Thorofare, NJ – May 2015 – Dec. 2016 2015 – 2016
System Administrator
Performed basic system configuration on Cisco routers, hubs and switches, Barracuda web filters, Symantec Endpoint Manager and Antivirus.
Microsoft network administration duties, including Active Directory and Group Policy.
Microsoft Office 2010/2013/office 365 administration and support.
Designed, changed and deleted user accounts and led active directory migration from one corporate domain to new corporate domain.
Delivered Tier 1, 2and 3 level technical support and investigated & Troubleshoot issues.
Repaired and recovered hardware or software failures.
Oversaw Windows Servers, CUBS (Columbia Ultimate) and FACS (Ontario Systems) Serves/Network, AD, GPOs, rights & permissions, File Applications and Print Serves.
Successfully perform periodic performance reporting to support capacity planning.
Worked on several projects including IP Telephony installations and configurations.
Key Contributions
Successfully administered Microsoft Windows Servers (2003,2008, 2013), Microsoft Workstations, and Network Security devices to local (275 )users, remote (85) users and provided overflow support for corporate office in MN.
Designed, changed and deleted user accounts and led active directory migration from one corporate domain to new corporate domain
Recognized by senior management for providing excellent customer service.
Financial Recoveries, MT. Laurel, NJ
Technical Manager /Support Specialist Jul 2012-OCT.2014
Manage Windows 2008 and FACS (Ontario Systems) Servers/ network, AD, GPOs, Batch files, rights and permissions, File, Application and Print servers. Troubleshoot Cisco networking environment including; switches, firewalls and remote access networking issues (VLANs, Objects and ACL rules).
Support Microsoft network administration duties, including Active Directory and Group
Policy. Microsoft Office 2010 administration and support.
Troubleshoots DCs, DNS, DHCP, WINS, SMTP, IIS, and SQL networking issues. Manage the corporate Backup system and periodically tests the disaster recovery plan.
Instruct company employees in the operation and procedural requirements in a clear and concise manner.
Sound Understanding of information processing production and control
functions, and of workflow control techniques. Knowledge of client/server productivity aid packages. Ability to isolate Root causes and resolve assigned issues.
Ability to communicate problems, causes, and recommended
solutions to users and administrative personnel in a
diplomatic/cooperative manner.
Provide hardware-software troubleshooting support for all staff desktops and laptops. Build and deploy Windows 7 images and maintains OS images library.
IT Consultant - Sole Proprietor (Freelance) Jan 2007 – Jul 2011
Resolve technical issues pertaining to any hardware or software related problem.
Evaluate, purchase and install hardware components, applications, service packs and operating system upgrades.
Removal of virus and spyware from infected systems.
National Freight Industries,Cherry Hill, NJ Oct 2005 – Jan 2007
Manager IT Support/ Helpdesk
Duties included assisting with hardware/software installation on site/customer premises.
Providing a remote support service (in a help desk environment) as well as site visits to assist the client. Implement Service Level Agreement (SLA) to ensure metrics are maintained in accordance with company agreements.
Effectively work with associates and supervisory officials to accomplish company goals, make necessary field and component tests, make required inspections and investigations.
Quick study from oral and written directions and explanations.
Ability to maintain accurate records and files.
Resolve escalated queries, technical issues and requests in regards to customer issues.
Diagnose application/data problems and address where possible.
Assist with calls from clients regarding issues with Broadband and mobile telecommunications technology, resolving technical queries with any hardware purchased by the user.
IT support team; Implement a Service Desk that serves as a single point of contact for customers, setup second tier of desk side technicians for on-site service and to assist the service desk with higher level problem resolution. A remote diagnostic methodology was employed to make the high success rate possible. Increasing problem resolution to 75%.
Saint Joseph’s University – Philadelphia, PA Mar 1998 – 11 2004
Director IT Support and Web Services
Info Systems Inc. – Wilmington, DE Jan 1997 – Mar 1998
Senior Systems Analyst / Lead Technician
Education & Credentials
MIS, Saint Joseph’s University (In-progress)
CE Units, Management/Business, Cornell University, Ithaca, NY
Certified Help Desk Director, STI Knowledge, US-PA Philadelphia,
Certification, MCSA, US-Georgia Marietta,
Microsoft Certified Professional, US-PA, Philadelphia
Certification: Windows 95 – Win 10, US-PA Philadelphia
Certification: Computer Technology, US-PA Philadelphia
CompTIA Security +
CompTIA Network +
Computer Information Security Manager/Audit
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