Mike Pitcher

Po Box **** Ketchikan, Ak ***** * 907-***-****

Employment Objective

Long Term Employment

Telecommunications/ Systems Engineer/ Network Inside Plant Foreman

Experience:

**/**- Present Ketchikan Public Utilities

Central Office Network Inside Plant Foreman

Responsibilities: Design/Configure and install hosted VO/IP PBX running on Broadworks, software for business customers with high emphases on customer support. Configuration of Taqua IP softswitch, Cisco, Adtran network switches and routers, configuration of Foundry Networks routers Core and Edge, Adtran, Zhone Malc, Networking: Wan,Lan, Vrf,Vlan’s,VPN SIP, TCIP IP . Cisco Meraki AP’s and security MX-64, 4-G LTE

Fiber optics to the business and home, installation of hardware and software in

The Central Office and remotes.

11/07- 01/12 Affinion Group/ Connexions Boise, Idaho

Sr. Technical Analyst

Responsibilities: Design and Support of Telephony systems,

Avaya product line running over Cisco networks, installed and supported Avaya 8800,8730,8720,8500,8300 G-450, G-600,G-600,AES servers/Gateways running Linux OS/Avaya Communication Manger 6.0 software. Also supported Avaya Interaction Center 7.1, CMS ver. 16, Peri Nortel IVR, Avaya Modular Messaging systems, E-cas call accounting system and Call recording equipment Nice, E-talk.

Cabling inside and outside plant, installation of DS3, T-1’s, MPLS,1fb’s, ISDN and all cabling infrastructure. Maintain wiring, circuit ID’s, VDN Maps and documentation. Extensive Disaster Recovery planning and execution, in support of our 24 hr. call centers and headquarters facilities.

07/05- 10/07 Cerium Networks Portland/Boise

Systems Engineer

Responsibilities: Design and engineering, programming software translations for Avaya Definity line of products; 8700, 8500, 8300 Linux Servers; Communications Manager 4.0.1; G700, G650, G350,G250 Gateways; Definity G3R,G3SI. Voicemail Intuity Audix LX, ARS, Basic call vectoring. Interface with customers LAN, WAN, Cisco switches, routers and wireless access points, Adatran DS3 Mux.

Troubleshoot connectivity issues to peripheral equipment such as CMS and IVR; work with engineers to troubleshoot complex customer issues involving converged technologies; communicate with customers over the phone and at on-site locations to troubleshoot any issues. Act as a single point of contact for customers, and Interface with other vendors i.e. Carrier Service providers, 3rd party manufacturers.

Work with Supervisors and Managers to develop solutions, project plans and time lines. Assist in tracking milestones, support escalations and supply job status in project meetings; work with other field personnel installation,

configuration and integration and handle any related technological support from customers.

Perform Macs Engineering as necessary including Skill/Hunt Group Design, announcements,PBX & Audix clean up.

11/99 –6/05 Idaho Power Co. Boise, Idaho

Lead Technician, Telecommunications Department

Directs large projects involving complex planning network design; researches and develops new processes to improve telecommunication services; Administrator of multi sight PBX complex.

Ability to direct large projects involving planning, installation, implementation, upgrade, relocation and/or removal of communications systems.

Project manager/Supervise several employees and contractors to maintain cable infustructure of the Voice and Data network.

Products: Cisco, Avaya, Amp 3M, BerTek Oratronics, Gruber, Mohawk, 1-10 Blocks, 66 Blocks, Patch Panels LIU's, Pedestals. Coordinate circuit installs, disconnects. VOIP/PBX Switches: Avaya Call Manager 2.1 Cisco IP Telephony 3.3 and 4.0,Nortel, Vodovi, DVXI, II, III, Nortel, Voice Mail, Active Voice, Compact ICS, Modular ICS. Flash Voice Mail, 350,550, Intuty Audix and Unity; Maintained wiring database with circuit information, Processing of Billing/Invoices.

11/97- 11/99 Teleconn Inc. Boise, Idaho

Preparing bids, billing out job when completed. Design & Build LAN/WAN data network systems, Cabling for Voice, Video, Data, Fax, Modems, Fiber Optics.

Install hubs. Installing: Fiber Optics, Coax Cable, and Twisted Pair level 5,6 Aerial and inside installation, terminating, testing, labeling cross connects, Networking, T-1, T-3 digital trunking.

Set up Data Systems, Phone Systems, Fire Alarms, Fax lines, Modem lines, Fiber Optics, Trouble shooting.

Products: AT&T, Lucent, Seimons, Secor, Belden, Amp 3M, BerTek Oratronics, Gruber, Mohawk, 1-10 Blocks, 66 Blocks, Patch Panels LIU's, Pedestals.

Equipment: O.T.D.R -2000, Micro test, Penta Scanner, Cat 5, Photic Meter, Continuity Test, Fluke Meter, Seicor Fiber Kit, 3M hot melt. AT&T Fiber Kit.

PBX Switches: Nortel, Voice Mail, Active Voice, Replay Plus, Compact ICS, Modular ICS. Flash Voice Mail,350,550.

03/93- 10/97 Robertson Communications- R-Comm.

Ogden/Salt Lake City, Utah

Installing Fiber Optics, Coax Cable, Twisted Pair level 5, Phone Cable Aerial and inside installation, testing, termination, labeling, cross connects.

Products: Oratronics, Gruber, Seicor Belden, AT&T, Seimons, 1-10 Blocks, 66, Blocks, Patch Panels, LIU's. Wik enclosures.

Set up LAN Data systems, Fax lines, Fiber Optics, Fire Alarms. Phone Systems.

Accomplishments West Corporation – programmed complex software translations

In support of multi site call centers.

RCDD trained

Installed fiber optic backbone of Utah State University.

Rewired mainframe computer room for Thiokol Corp.

Installed new mainframe for MacKay Dee Hospital.

Design and built Idaho Power Control Rm. and Data Center

Special Skills: Operate various types of hand tools.

Quick and Efficient learning skills.

Reliable and Dependable

Mechanically Inclined

Honors: Honorable Discharge US Army, Desert Storm Medal US Army

Smithfield, Utah Fire Department

General Knowledge: Windows XP, Windows 7

Microsoft Word 2010

Microsoft Excel 2010

Microsoft Access 2010

Microsoft Office 2010

Microsoft Viso 2010

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