Erica Bertrand

*** *******

San Antonio, Texas **204

210-***-****

ac6ao2@r.postjobfree.com

Objective

To provide the highest quality of commitment, trust, reliability and courtesy when dealing with colleagues and customers. I am a people person and my past experience in customer service has allowed me to become fluent in Spanish. I feel my personality and my administrative skills will be a great asset to the company.

October 2017-November 2017

Benefits Coordinator

InGenesis/UT Health-Temp

●Verified Insurance for DME

●Requested required documentation from MD

●Submitted Prior Authorization for required DME

●Contacted patients to inform them of their financial responsibility

●Spoke to patients regarding the authorization process

●Approved DME when all required paperwork was recieved

●Scheduled patient appointment once DME was ready for pickup

●Finalized and closed accounts

July 2017-October 2017

Customer Service Agent

TRC/Convergent-Temp

●Receive calls from customers regarding their electric bill

●Verify customer information for security purpose

●Review accounts with customers that have concerns with their bill

●Assist customers with past due balances in setting up “payment arrangements” to help them catch up on their bill

●Mail out Medical Emergency packets to customers that are having current medical issues that prevent from being able to make timely payments

●Assist customers who are having temporary financial set backs by helping them contact Energy Assistant Agencies that will help them with pledges towards their acccounts

●Give customer energy saving tips to reduce energy bill

●Explain and set up customers on monthly budget billing

●Maintain my customer service at 100% at all times

April 2017-June 2017

Financial Account Representative

Randstad/The Capital Group-Temp

●Recieved customer checks

●Verified if check was correctly filled out

●Applied customer check to their chosen money market acct or college fund acct

●Sent suspicious Cashier checks or Money Orders for further evaluation

July 2015-August 2016

Healthcare Intake Specialist KCI/Acelity

●Received orders for DME equipment and processed them accordingly

●Called and spoke to various Insurance Companies to verify Benefits and Eligibility and to process Prior Authorizations

●Spoke to Case Managers, MD’s and other hospital personnel on a daily basis acquiring important private information.

●Called patients on a daily basis checking on them and how the DME product was helping them and making sure they were comfortable in their everyday life

●Ran weekly reports on our Unbilled accounts to update the Insurance portion of Undetermined accounts that consisted of equipment that hadn’t been billed

●Billed with ICD9 and ICD10 codes when the code transition was taking place

December 2014-March 2015

Program Coordinator Superior Health Plan

●Verified Demographics for Upgrades

●Entered notes on members schedule for RN Home Visit

●Worked on MD Signatures

●Called and verified that member was still an active patient

●Faxed over MNLOC for MD to sign for member to get additional benefits

●Verified Demographics for Annual Reassessments

June 2008-May 2014 Smile Brands Inc

Insurance Verifications

●Verified patients insurance information for scheduled appointments

●Entered personal patient information in the system

Payment Poster

●Supported 9 different markets

●Received payments from insurance companies and posted the money to the patient account

●Made proper adjustments for the patient according to the correct insurance fees

●Billed to Secondary insurance

●Posted on average day between $30,000-$70,000

●Gave copy of EOB to collector when insurance requested narratives, x-rays and any other information that was required

●Corresponded with office managers and insurance companies

●Guided other team members on proper posting and answered any questions that they had.

●Trained new hires for the posting team on correct posting, adjusting fees, and obtaining proper information for collectors and billing to secondary insurance

●Cross trained to in Admin Support which included:

oRefunds, deletion of incorrect billing, processing patient payments through credit card terminals and care credit terminals.

●Crossed trained in the Mail Dept

oPicked up mail from post office, had mad mail opened by the mail slicer, sorted mail by market and prepped it with correct patient ID and passed out to payment posters

●Volunteered to work on projects created by the manager

●Helped out my fellow team members catch up when I was finished with my own work

●Posted for my fellow team members that called in sick and posted for myself as well

July 2007-April 2008 CHRISTUS Santa Rosa Wound Care and Hyperbaric Center

Medical Assistant

●Took pictures of each patient wounds

●Downloaded the pictures onto a program that allowed me to enter the measurements of the wound

●Prepared a bi weekly letter that was up to date on the patients progress and sent it to the referring physician

●Checked in patients that were scheduled to be seen

●Monitored the certified Hyperbaric Technician as they sent the patient in for a treatment

●Assisted the RNs with the wound care procedures

●Requested hospital charts from long tern internal hospital patients

●Had weekly meetings on new incoming patients

●Performed blood sugar monitoring on diabetic patients

November 2005-June 2007 Gonzaba Medical Group

Medical Assistant to Dr. William T. Gonzaba

●Triaged the patients and placed them in a room for the physician

●Performed blood sugar monitoring on diabetic patients

●Called in prescriptions to pharmacy for patients

●Returned messages on the patient messaging service

●Administered IM shots of B12, Decadron, Flu vaccine and Toradol to patients when needed

●Performed emergency EKGs

●Prepared and assisted physician in small procedures

●Performed ear lavages

●Attended drug representative educational lunches

●Head MA to the weekly Coumadin clinic

●Volunteered to work the Urgent Care clinic on weekends

●Assisted female NP on emergency pap smears and breast checks

●Floated around and assisted other physicians when the MA was out

●Cleaned the exams rooms daily by sanitizing all equipment and properly dumping biohazard instruments or trash

●Helped in the Laboratory with phlebotomy when they had someone out

June 2005-October 2005 Barnacle Bills Seafood

San Antonio, Texas

●Cashier

●Customer Service Counter

October 2004-April 2005

San Antonio, Texas Arthritis Diagnostic and Treatment Center

Medical Assistant

●Provided support for 8 physicians

●Triaged patients before seeing the physician

●Wrote out and called in prescriptions for the physicians

●Prepared and assisted the physicians when giving trigger point injections

●Assisted the physician in traveling to satellite clinics out of town once a month

●Gave IM injections to patients

●Provided telephone support for the patient sick line by taking messages and having the physician answer them and provide the patient with answers to their concerns

●Provided support to patients by getting prior authorizations approved by the insurance companies for medication or medical supplies

January 2004-August 2004 Diabetes and Glandular Disease Clinic

San Antonio, Texas

Medical Assistant

●Provided Support for two Nurse Practitioners

●Assisted in Pediatrics

●Triaged patients before seeing the NPs

●Charted and entered the patients vitals in the company database

●Educated the newly diagnosed patients on the use of Glucose Monitors

●Assisted the NP in wrapping wounded diabetic feet

●Called in prescriptions to mail order pharmacies for patients

●Mailed out lab reports and prescriptions to patients

●Obtained medical records from outside facilities for new patients

●Attended education classes given by drug representatives

●Assisted the on call physician on the weekends at the hospitals by pulling charts so that changes may be made to the patients insulin intake

April 2002-April 2003 Pathways Youth and Family Services

San Antonio, Texas

Administrative Assistant

●Answered multi-lined telephone system

●Received and distributed incoming and outgoing faxes

●Organized and prepared the conference room for meetings

●In charge of ordering and purchasing supplies

●Received child profiles and entered them into our foster care database

●Created and filed child profiles into a potential parent packet

●Assisted with the Homemaker Program

●Traveled to the CPS’s in surrounding cities for meetings on the Homemaker program

●Entered time and travel for the employees of the Homemaker program

November 1999-October 2001 Universe Technologies (Brooks AFB)

San Antonio, Texas

Front Desk/Administrative Assistant

●Answered multi-lined\ö

o telephone system

●Received and distributed incoming and outgoing faxes

●Organized and prepared the conference room for meetings

●In charge of ordering and purchasing supplies

●Entered and approved timesheets for on base and off base employees

●Approved charges on company credit card and billed them to the correct task order assignments for the HR Dept at our headquarters in Maryland

●Assisted with the QA/QC of important government projects

●Took meeting minutes for the Team Chiefs at the Air Force Center for Environmental Excellence (AFCEE)

Skills

●Microsoft Office

●10 key

●CPR certified (not updated)

●Phlebotomy

●Vitals

●Medical Terminology/Anatomy and Physiology

●ICD9 and ICD10

●Data Entry

●EKGS

●Wound care

●Diabetes Education

●Insurance Verifications

●Customer Service

Education

1998 Tom C. Clark HS

May 2003-December 2003 Texas Careers (medical assisting

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