Customer Service Office
Resume:
ANITHA ANU
Anitha Anu
*********@*****.***
Secretary / Receptionist with 10 years experience in U.A.E & India in the field of office administrative supporting work like Reception, Secretarial, Customer service, Data entry and Document controlling. Looking for a better opportunity in the same field with a reputed organization. Areas of Expertise
Office Administration Reception work
Secretarial Duties Customer Service
Document Controlling Record Management
Data Entry Export & Import Shipment
Discretion & Confidentiality
Planning & Organizing
Proficient in MS office
Records Management
Key Skills and Competencies
Having enough potential and caliber to finish a given job within the standard time on a pressurized environment.
Good understanding of Management level responsibilities.
Excellent communication & a good team player.
Handling Customers & queries appropriately.
Acting as the point of contact on behalf of the management and the division managers. Employment History
Receptionist cum Secretary (April 2006-2009) with M/s. Blue Bell Contracting LLC, Sharjah, UAE. Document Controller cum Receptionist (May 5th 2010-may 5th 2018) with M/s. calibration Technical Services, Sharjah, UAE.
Performed administrative duties for higher management. Responsibilities include screening calls; managing calendars; organizing travel, meeting, event and hotel arrangements; preparing reports and financial data; training and supervising other support staff and maintaining customer relations 2
ANITHA ANU
Employment History- Contd.
Responsibilities held:
Arranging appointments with potential clients and Governmental bodies.
Answer all incoming calls/Emails & re –routing to the relevant parties.
Follow up on major projects such as submittals, correspondence,appointments, follow ups etc
Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directors giving instructions
Maintain security by following procedures; monitoring logbook; issuing visitor’s badges.
Co-coordinator for marketing activities of the principal companies for the Middle East region.
Handling various vendors on behalf of the company.
Creating maintaining filing systems.
Organizing and storing paperwork’s, documents and computer based information.
Photocopying and printing various documents, sometimes on behalf of other colleagues.
Recruiting, training and supervising junior staff and deleting work as required.
Diary schedule management for the managing partner and general correspondence.
Scheduling international travel itineraries, hotel reservation etc for managing partner.
Organizing external /internal meetings and preparation of minutes.
Dealing with any enquires at the reception.
Ensuring that the reception area is Tidy & Clutter free.
Reporting any problems to the Office Manager
Monitoring stationary stock & Recording when required.
Operating a computer system & switch board.
Maintains customer confidence by keeping business information confidential.
Distribution of project related jobs to clerical staff and follow up on the same.
Preparation of reports by collecting and analyzing information.
All secretarial routine jobs and general administration.
Preparing salary sheets for the office and employees.
Preparing Delivery order for the material
Education
BA- From (Hindi as main subject from Hindi Prachar Sabha Chennai(1992) Computer Course -From Al Qalam Computers,Sharjah
Pre Degree -From Mahathma Gandhi University Kottayam SSLC -From Govt High School, Kerala.
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ANITHA ANU
Personal Data
Date of Birth 01/04/1969
Marital Status Married
Nationality Indian
Languages English, Hindi, Malayalam, Tamil, Arabic (Read & Write) Visa Status Resident
Passport No. B 0301628
References Available up on Request
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