Manager Project

EXPERTISE AREAS

Program Management

Enterprise PMO

Business Process Improvement

Change Management

Project Management

Agile Delivery

Quality Assurance

Software Testing

Configuration Management

Release Management

PROFESSIONAL CERTIFICATIONS

Masters Certificate in Project Management

George Washington University, USA (Nov 2015)

Project Management Professional

Project Management Institute, USA (Jan 2013)

Microsoft Certified Technology Specialist

Microsoft, USA (May 2012)

ITIL V3 Foundation

Exin (Sep 2010)

Certified Software Tester

Quality Assurance Institute, USA (Jan 2009)

EDUCATION

Master of Computer Applications

University of Madras (Jan 2002 – Oct 2004)

Bachelor of Science

University of Madras (Jun 1996 – Apr 1999)

Department Topper / University 37th Rank Holder

AWARDS

CTO Leadership Award

Swiftpage ACT! (Mar 2015)

Star Award

GAVS (Jan 2013)

CAREER SUMMARY

Program Management Consultant (Since Jan 2016)

GAVS Technologies Private Limited, Chennai (India)

Manager – Projects (April 2011 – Jan 2016)

Institutionalize and integrate all the PMO and support tools (Project Open, Resource Allocation System, Billing Advice System, Process Orchestration Platform, and Learning Management System).

Develop, train and guide the Project Managers in Agile / Scrum delivery.

Identify problem areas and gaps in the processes and data updates across the projects.

Implement productivity, quality, and customer-service standards.

Generate weekly enterprise scorecard / dashboard at the Portfolio / BU levels for key metrics.

Monitor the data compliance / integrity for all identified data points.

Constantly contribute to the process improvement initiatives (e.g. impact analysis on risks, issues, dependencies).

Support the PMs to implement the PMI standards across the project management area for better delivery excellence.

Measure and monitor significant metrics in the critical areas (PM, Development, SQA, BA).

Perform Team assessments and performance evaluations.

ProPhoenix Technologies Private Limited, Chennai (India)

Team Lead / Project Manager

Oct 2005 to Feb 2011

Spearhead a team of 25 resources and reporting to the Business Unit Head.

Responsible for all product suite deliverables (CAD, WDA, Police / Fire RMS, National / State interfaces and CSP).

Act as the focal point for all customers defects/proposed changes and schedule the requirements for development and track with weekly/monthly reports.

Work with the Pre-sales for RFP review and draft proposals preparation.

Handle support services and manage incidents/tickets with minimal turnaround time.

Oriental Solutions Private Limited, Chennai (India)

Team Lead

Mar 2001 to Sep 2005

Responsible for software deployments and configuration elements within the Dev, Test, Staging, and Production environments.

Create and maintain build scripts/templates to ensure and improve accurate repeatable practices across several products and projects.

Review test scenarios, test case design, test data preparation, and analyze test results.

KEY PROGRAMS / PROJECTS

Qatar Islamic Bank

Role: Scrum Master

Duration: Jan 2018 2014 to Jun 2018

Technologies / Tools: Mobile (Android / iOS)

Team Size: 15

Description: The one-click financing project involves creating a financing market targeting preferred customers and offering them quick personal financing based on selected criteria. This project involved cross functional team members from Retail Operations, Retail Finance, Product, IT, Legal, Sharia Compliance, Quality Assurance, Risks, and Customer Voice. Acted as integration point of contact between the different stakeholders and facilitated meetings to finalize the requirements. Was the agile champion leading the Scrum implementation for this project and trained the stakeholders in Scrum process.

Public Services Credit Union Bank Program

Role: Program Manager / Scrum Master

Duration: July 2014 to Jan 2016

Technologies / Tools: Retail banking (Java/Oracle), Mobile (Android), Customer portal (Dot Net)

Team Size: 6

Description: The program includes three projects focusing on electronic banking for individuals and businesses, bill payment, statement generation and customizing the advertisements published in monthly statement, Mobile banking (iOS & Android) and customer service help desk portal.

GAVS PMO

Role: PMO Manager / Scrum Master

Duration: Jun 2014 to Jan 2016

Technologies Used: OpenACS, PostgreSQL, Dot Net, Java

Team Size: 15

Description: Institutionalizing the Enterprise Project Management tool (Project Open) to manage the different portfolios of projects is the main strategic objective of this program. The project integrates the different applications – Project Open, Resource Allocation System, Billing Advice System, Process Orchestration Platform, and Learning Management System - into one Centralized PMO portal.

Swiftpage ACT! CRM

Role: Program Manager / Scrum Master

Duration: Sep 2014 to Aug 2015

Technologies / Tools: Windows and Web Modules (Dot net/SQL), Mobile (iOS), NetSuite

Team Size: 32

Description: This program consisted of four scrum teams working in the legacy ACT! OnPrem application in Windows, mobile application development in iOS, ACT! Emarketing QA and NetSuite reporting.

Wiley Enterprise PMO

Role: PMO Manager

Duration: May 2013 to Jun 2014

Technologies / Tools: CA Clarity PPM

Team Size: 4

Description: This project is to build a strong foundation for all the project management activities through a robust knowledge management, artifacts creation, data analysis at the portfolio level, enterprise dashboard for key metrics, and collect financial data ensuring data integrity. Managed a team of 4 project analysts in the Restructuring and Reinvestment exercise to gather data, design the enterprise dashboard at the Portfolio/EPMO/WGT levels for key metrics, identify problem areas and gaps in the process and data updates in Clarity PPM, track the Cost Benefit Analysis (CBA) and update in Clarity from Stage 3 (Design and Build).

Emirates NBD (National Bank of Dubai)

Role: Project Manager

Duration: Apr 2011 to June 2013

Team Size: 4

Description: The project’s focus is to deliver a business intelligence portal displaying the project status with KPIs, project variance, resource utilization, resource allocation and other project costing reports. This empowers the business users by providing access to data by enabling self serve ad-hoc reporting.

IHS CATS Energy Oil and Gas Production Data Reengineering

Role: Project Manager / Scrum Master

Duration: Apr 2011 to June 2013

Technologies / Tools: C#, Dot Net, MS SQL

Team Size: 9

Description: This project is part of a large 80-member program. This is a windows-based application which will be used to analyze the oil and gas production data and data analysis/reporting. This project involves retiring legacy applications used in processing the data for different states and migrating the data to the new system.

United States Police RMS / United States Fire RMS / Computer-Aided Dispatch (CAD) / Wireless Digital Assistant (WDA)

Role: Team Lead / Project Manager

Duration: Oct 2005 to Feb 2011

Technologies / Tools: C#, Dot Net, MS SQL

Team Size: 10

Description: The Police RMS application provides the law agency personnel with Powerful Business Intelligence Engine, Master Name Management, Case Management, Scheduling and Personnel Management, Alarm Billing and Accounting, Traffic, Vehicle, and Warrant. The Fire RMS provides the fire personnel to manage the Inspection, Hydrant, Scheduling, Maintain Accounting and Billing. CAD application is to manage all calls for service for Law Enforcement, Fire, and EMS. This includes call entry and dispatch functions to get responders to an emergency with all critical information at their fingertips. WDA shares real-time data across multiple platforms (Laptop, iPad, Android, and Windows Tablet) improving situational awareness with support for any compatible GPS device, Google Map or ESRI.

TECHNICAL / TOOL SKILLS

Methodologies: Agile, Scrum, AUP, Waterfall

PPM / EPM: CA Clarity, MS Project, VersionOne, Rally, Jira, Project Open

Datawarehouse Tools: Informatica, Microsoft SQL Server Integration Services

Databases: MS SQL Server, Oracle

Languages / Framework: C#, Dot.Net, Java

Continuous Integration / Delivery: Cruise Control, Team Build

Reporting: Crystal Reports, SQL Server Reporting Services

Source Control: Tortoise CVS, TFS 2010

Content Management: MS SharePoint, IBM Filenet

Release Installation: Wise installer

Build Scripts: NANT, MSBuild

VALUE ADDITIONS / INNOVATION

Project Management Office

Set up the EPMO to build the Program management discipline as a Centre of Excellence through deployment of standard methodologies, tools and trainings, provide guidance and coaching to project managers.

Enhanced the monitoring and reporting status of key strategic initiatives through scorecards, and dashboards and reports for Steering Committee.

Change Management

Improved operational efficiency by eliminating waste and inefficiencies in the execution of projects.

Established Scrum project management practices for internal tool developments.

Successfully championed institutionalizing tools for integrating data across all support functions.

Streamlined the Knowledge management with defined processes for document maintenance, change of request tracking, generation of release notes and What’s New documents.

Business Process Improvement

Seamlessly integrated the developers’ check-in using Cruise Control and reduced the project build time from 4 hours to 30 minutes.

Rationalized setting up the code review tool (SONAR) to deliver high quality code.

Introduced the Google Analytics in the Citizen Services Project and activated the analytical reporting in all the customer websites.

Software Delivery Management

Automated the release process across 44 servers - decoupled the critical resources and shortened the deployment time.

Automated websites creation in IIS and related configurations from 30 minutes to 10 seconds.

Reduced critical downtime (US Police and Fire Departments) from 1 hour to 15 minutes with improved upgrading processes.

Automated the release configurations using batch scripts with minimal technical interface.

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