Manager Customer Service

SANTHIRASEKARAM PRASHANTH

***/**** ********** ****** ***********

****************@*****.***

+94(0)752614702

SUMMARY

Seeking a position of excellent customer service and hospitality skills can be utilized to improve the hotels/airlines profitability.

CO-COMPETENCE

Demonstrated ability of greeting guests with a smile, welcoming guests to the hotel /Airways and arranging reservations in timely manner

In-depth knowledge of facilities and services of the hotel/Airways

Able to multi-task effectively

Proven record of excellent customer service

Communication & Team Work

Able to provide accurate and detailed information to guests regarding reservations

WORK EXPERIENCE

1.Currently Working in Margosabay Unique Boutique Hotel(Trincomalee) As Senior Receptionist

2.Sunrise By Jetwing – (Passikudah) as a senior receptionist - From February 2018-June2018.

3.Diet House (Qatar)– as Call Center Agent July 2017 – December 2017.

4.Anilana Nilaveli -(Trincomalee)-as Receptionist - From January 2015- January 2017.

5.Cinnamon Hotel Management Ltd – (Trinco Blu by Cinnamon) as Bell Boy from June 2013 – June 2014.

DURIES&RESPONSIBILITIES

Handling arrivals, attending daily arrivals and departures of all guests.

Greeting all guests on arrival with the signature of standard Greetings.

Escorting the guest to the room and providing information about the city/Locality, restaurant details and events.

Updating the guest profile on the PMS system in an accurate & timely manner.

Promote guest interactions within the hotel & promote in house products & Services (Up selling & Cross Selling) & provide general information regarding the hotel, its facilities & daily events/functions whenever need.

Handling, solving recording all guest complaints & debriefing the FOM of all such matters.

DURIES&RESPONSIBILITIES

Greetings and welcoming our guest.

Received guests on arrival with a friendly manner.

Efficiently deal with check-out of guests.

Maintain good communication and work relationship in all hotel areas.

Checks the daily occupancy and arrival list.

VIP Check in. Posted all transactions to make sure that all bills are kept up-to-date.

St/Francis Xavier M.V Trincomalee Sri Lanka.

G. C. E Ordinary Level (Department of Examinations) 2010

St/Francis Xavier M.V Trincomalee Sri Lanka.

G. C. E Advanced Level (General Certificate of Education) 2013

Steam of studied : Commerce

Subjects Undertaken : Accounting, Economics, Business Studies

PERSONAL INFORMATION

Name in Full : Santhirasekaram Prashanth

Preferred Name : Prashanth

Date of Birth : 16.01.1995

NIC No : 950162201V

Passport No. : N5605356

Gender : Male

Civil Status : Single

Nationality : Sri Lankan

Address : 479/18A Thabovanam Street Trincomalee, Sri Lanka. 31000.

REFERENCES

Mr.Weaster Felthman Mr.Rasitha

Resort Manager, Front Office Manager,

Sunrise By Jetwing, Anilana Nilaveli Resort

Passikudah, Trincomalee .

Mobile:+94(0)773116781 Mobile:+94(0)777758764

Mr.Ahmed Ms.Roshani Armando

Human Rights Officer Front Office Manager,

Diet House Trinco Blu By Cinnamon

Qatar Trincomalee

Mobile:+974(0)66726480 Mobile:+94(0)777758764

The above information provided by me is true and accurate to the best of my knowledge.

Signature: Date:

Contact this candidate