Pharmacy Customer Service

Kanan Trivedi

Montville, NJ *****

www.linkedin.com/in/kanan-trivedi-2aa36313/

*******.*****@*****.*** 973-***-****

Profile

Experienced clinician working as a licensed Registered Pharmacist (RPh). Highly skilled in providing pharmacological services to diverse population base in any clinical setting. Outstanding interpersonal skills with track record of establishing positive relationships with health care professionals, health care organizations, pharmaceutical manufacturers, insurance providers and other customers. Dedicated to providing quality patient care with prompt and accurate medication dispensing. Adept at developing rapport with individuals of all levels, and in quickly learning new tasks.

Patient Education Customer Service Drug Utilization Review Clinical Assessments

Policy & Procedure Implementation Interviewing, Hiring & Training

Professional Experience

EXPRESS SCRIPTS, Franklin Lakes, NJ 2009 – Present

Mail Order Staff Pharmacist

Review prescriptions to ensure accordance with physicians’ orders. Conduct clinical assessments of all patient profiles and monitor for possible adverse drug reactions or drug-drug interactions. Perform clinical evaluation of prescriptions regarding adult, geriatric and pediatric drug usage / dosage.

Evaluated complicated prescriptions by contacting physicians and verifying duplicate therapy, allergies, drug interactions, improper dosage and other missing information.

Assisted clientele by educating individuals in matters related to indications, recommendations and guidelines for medications.

Ensured quality and provided service to patients in timely manner by resolving problems concerning patient allergies, drug-drug interactions and drug-disease precautions through drug utilization review.

CVS PHARMACY, Sparta, NJ 1997 – 2009

Staff Pharmacist, Pharmacy Manager

Monitored all activities necessary to provide for effective daily operation of pharmacy department. Implemented written policies and procedures and ensured adequate number of qualified and trained personnel were employed at facility. Interviewed, hired and trained employees. Managed inventory and planned, assigned and directed work. Addressed complaints and resolved problems.

Maintained team member accountability by evaluating performance and implementing corrective action as needed for entire reporting staff within pharmacy.

Additional Experience

DRUG FAIR PHARMACY, NJ

Staff Pharmacist

Education

Bachelor of Pharmacy (BPhm), Long Island University –

Arnold & Marie Schwartz College of Pharmacy, Brooklyn, NY

Pharmacy Regulatory Certification, PharmCon Inc. Online Program

Contact this candidate