Customer Service Microsoft Office

Jose Hermina

**** ******* *-* ***** Raleigh, NC ****.*********@*****.*** cel.917-***-****

To who it may concern:

With 8 years of proven experience providing customer service, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. Bilingual in both English and Spanish Fluently. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I can support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. This summary, as well as my resume, cannot adequately communicate my qualifications in- depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email. Respectfully,

Jose Hermina

Jose Hermina

3119 Calvary B-2 Drive Raleigh, NC ****.*********@*****.*** cel.917-***-**** To obtain a position within the company that will allow me to utilize my education and work experience for the benefit of the company as well as for personal growth and professional advancement.

Work Experience

Customer Service/ Mail Room Clerk

Marcum LLP - New York, NY

September 2014 to February 2018

• Toner Inventory

• Re-Stocking paper in all major printer areas

• Maintained lights, Shredder Bins, Conference rooms

• Completed Bank Deposits

• Checked and processed bins to deliver items

• Managed Fax-Scan/email documents

• Created and provided Biding reports (MS Excel)

• Checked and processed bins on 12th for outgoing mail

• Answered Phones

Computer Technician Mouse Squad

Herbert H Lehman High School NY - Bronx, NY

2010 to 2014

• Responsible for maintaining Computers/Network devices updated and in working condition.

• Test cables to make sure they function properly

• Received Daily Tickets to Reimage and Update computers systems software for employees and students’ PC’s - Windows XP, Vista, 7,8

• Completed inventory on supplies such as computer parts, networking devices.

• Communicated cordially and effectively with coworkers Education

Information Technology

Herbert H Lehman High School NY

June 2014

Certifications

TestOut PC Pro

June 2014

TestOut Network Pro

June 2014

Microsoft Technology Associate

May 2014

SKILLS

• Install Operating Systems (Windows XP, Vista, 7,8)

• MS Word, Excel, PowerPoint

• Great People Skills

• Able to multitask, Quick Learner

Contact this candidate