C.V

Personal Data

Name

Essam Abdelatif El kerim

Gender

Male

Date of Birth

**/*/****

Religion

Muslim

Nationality

Egyptian

Marital Status

Married

Qualifications certificate

Faculty of arts English department

Year of graduation

2003

Military Status

Exempted final

Mobile No.

002***********

Address

Soud - Al. Hosainia – sharkia .

E-mail address

ac6agp@r.postjobfree.com

Additional qualifications

Holds a General Diploma in Education

Holds the international license to lead the computer ( ICDL )

Languages

Arabic

Mother language.

English

Degree- good (spoken & written & reading & listening).

Russian

Good

Work Experience

Hotel industry from 2005 to 2017

Worked as a receptionist at the Three Towers Hotel in Taba Heights from 2005 to 2006

Work receptionist at the Movempick Hotel Taba from 2006 to 2007

Work Receptionist at Hyatt Regency Taba Heights from 2007 to 2009

Work receptionist at the Intercontinental Hotel from 2009 to 2010

Work as reception supervisor at Kempinski Hotel Soma Bay 2010 to 2012

Acting as Desk Supervisor from 2012 till now.

Hotel programs

Opera

Fidelio

Comsys

Work tasks

Print front office report to know current situation ( arrivals – departures ) in case of system down .

Review arrivals and departures rooms .

Follow up pending cases

Follow up amenities for VIP guests .

Follow up traces and comments .

Handling guest requests and complains .

Follow up housekeeping report for discrepancies .

Welcoming guests in a good manner .

Mention the guest name .

Maximize the hotel sales by making up selling .

Extra skills

Working under pressure .

Taking over responsibility .

Helping to achieving goals to promote myself .

Team work .

I hope my above qualifications meet your requirements, to be one of your team who work to max your sales

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