Customer Service

Frances Tatum

College Station, Tx *****

*******@*****.*** - 832-***-****

I provides excellent customer service skills. High volume of Inbound and outbound calls. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Medical Rep.

Convergys - Jacksinville, Texas - April 2016 to Present Responsibilities

Take incoming calls regarding Medicare for claims, physician look up, and address change, etc..etc Accomplishments

Learning the in and it's of Medicare

Skills Used

Maneuvering between split screes, Microsoft, Compass, software, Anthem website, andePst, Order Filler

Walmart Whse - Palestine, TX - June 2015 to Present Responsibilities

Fill boxes with orders of different items for various stores of Walmart. Put on conveyor line. Carries a scanner and a printer on belt to scan boxes to put in various boxes for shipment.. Skills Used

Motor skills..repetitive use of my hands and lifting boxes 25-40lbs EDUCATION

Basic

Elkhart High School - Elkhart, TX

1979 to 1983

SKILLS

Collects patients history, provides excellent customer Service, Microsoft Words, Fax, Copier, administer injections, call backs for lab results, prescriptions refills, prior auths., EMR/E clinical works, vitals, fill out lab req., assist physician, high volume of incoming calls, handle patient complaints or requests, call lab for pick up on testing, flu, strep, urinalysis testing performs, EKG, sorts clinic mail, fulfills clerical responsibilities as assigned which may include, sending/receiving patient's medical records, reports, hospital notes, completing forms/requisitions as needed. At times schedules appointments. ADDITIONAL INFORMATION

Little Spurs Pediatric Urgent Care

10/2014- 05/2015

Performs vitals, blood drawn, fill out requisitions forms for cultures, input patient's infor thru LabCorp or Quest computer system, performs flu screening on a Sophia system, mono and strep screenings. Administer injections and distribute medications to patients following physicians orders. Casting, splinting, cleaning of wound care, and perform suture removals, input data on an EMD system.

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