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Manager Office

Location:
Alpharetta, GA
Posted:
July 16, 2018

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Resume:

JOAN TROY

***** ******** **, **********, ** ***22 678-***-**** ac6afw@r.postjobfree.com

EXPERIENCE

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Practice Administrator, Kidney Care Center of Georgia, Gainesville, GA

- Manage 13 provider nephrology practice with 5 office locations, providing services to 4 hospitals and 12 dialysis centers. Responsible for all operational processes, including revenue cycle, budgeting, Quickbooks, contracting, patient experience, credentialing and all HR functions, including payroll and 401(K) administration. Work closely with physician Executive Committee to strategically plan for practice growth. Manage staff of 45.

Chief Operating Officer, North Atlanta Surgical Associates, Atlanta, GA

Develop business strategies, budgets and operational processes for physician owned surgical group (24 general surgeons) with nine metro Atlanta locations. Works closely with physician board of directors.

Manage revenue cycle for annual billings of $ 40 million, including staff of nine in central billing office. Manage all credentialing and compliance activities for corporation. Ensure all charges are captured in timely basis and verify coding is accurate and complete.

Monitor monthly financial results to determine deviations from budget, develop corrective measures and implement immediate action. Manage Quickbook accounting, payroll and 401(K) administration.

Provide management support for clinic locations, assist with patient, staffing, quality and billing issues.

Negotiate all contracts with third party payors, vendors and outsourced service providers.

Manage employee benefits for total staff of 57, including partially self-funded medical plan and all ancillaries.

Successfully transitioned practice to new EMR and PM systems, cloud servers and new telecommunications services during 2015-2016.

8/08-3/12

Office Manager, North Atlanta Surgical Associates, Atlanta, GA

Managed surgical office with three general surgeons.

Implemented EMR and transitioned from paper to digital charts.

1/07-7/08

Front Back Office Assistant, North Fulton Family Medicine, Alpharetta, GA

Schedule, check-in/out, post charges, process referrals and procedure precertifications, manage patient flow for ten primary care practitioners.

1994-1997

Practice Manager, CCOG Women’s Health Group, Bristol, CT

Managed 6 physician OBGYN practice: financial reporting, revenue cycle management, personnel, marketing. Expanded to second site, including renovating and outfitting office.

1986-1989

Senior Consultant, Personnel Corporation of America, Norwalk, CT

Managed teams consulting with major corporations to revise benefits and compensation programs; negotiated with insurance providers for clients; marketed consulting services to potential clients.

1984-1986

Chief Operating Officer, Medcorp Health Systems, Columbia, SC

Developed and operated five medial service companies (lab, radiology, urgent care, DME, billing) in a start-up joint venture with physicians. Responsible for construction oversight, outfitting, personnel, supplies, financial reporting and marketing.

1983-1984

Vice President, Lexington Memorial Hospital, Lexington, NC

Managed multiple hospital departments, including pharmacy, lab, radiology, human resources, ER admissions and marketing.

EDUCATION

Bachelor of Arts, Georgetown University

Masters in Health Administration, Duke University



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