Executive Summary

I am a recent graduate with a Masters in Computer Engineering currently working at IEHP(healthcare), demonstrating strong analytical and professional skills. In addition, I have 6+ years of professional experience as Technical/business analyst with excellent written, verbal communication skills and strong presentation skills. I am a strong business minded professional skilled in analytics & SQL. I can confidently ramp up across range of technical projects that is in line of business.

I am seeking full time position as a Technical Analyst/It Systems Analyst.

Education

California State University, Fullerton, CA

May 2017, Master of Science, Computer Engineering, GPA: 3.97/4.0

Lokmanya Tilak College of Engineering, Navi Mumbai, Maharashtra, India

June 2011, B.E, Electrical & Telecommunication Engineering, GPA: 3.5/4.0

Technical Skills

Web Technologies and Scripting

HTML5, CSS3, JavaScript

Database Systems

MS SQL Server, MySQL

IDE/Tools/Version Control

Git, Microsoft Power BI, Adobe Photoshop, Visual Studio, SSIS, IBM Lotus Notes, Visio, Sublime, Google Analytics, MTM, JIRA, POSTMAN, TFS, CISCO Finesse, Share Point, Work Front, Notepad++, Rally, Report Builder

OS & Infrastructure

Windows, Macs, Linux, Heroku, Cloud9

Professional Experience

Analyst II

Inland Empire Health Plan (IEHP), California, Aug 2017 – Present

Summary

Developed automated SQL scripts using SQL SERVER to retrieve data from tables, using various business intelligence, hierarchy, priority and then visualized the data using Excel

Developed Recon, Ad-hoc Queries to run daily reports for performance metric and analyzed daily fallouts based on the 834

Involved in Complete Software Development Lifecycle Experience (SLDC) from Business Analysis to Development, Testing, Deployment and Documentation. Created the necessary Test environment on the testing platform and build the code in Test system.

Participate and lead projects for IEHP CTI/IVR/Chat team. Perform UAT support and performance testing of IEHP Routing Strategies, web applications for CORE system development using CISCO Finesse and HSP Meditrac applications for better customer experience. Testing voice quality and voice recognition functionality of IVR System with an increased project efficiency by 25%

Gathered business requirements from stakeholders, generated business models, performed use case analysis

Performed GAP analysis to estimate the gap between As-Is and To-Be states of the business

Resolved functional and technical queries by acting as a liaison between Quality Assurance (QA) team and Development team which helped in improving the customers satisfaction, productivity and project delivery which caused a 20% decrease of staff allocation time

As a part of the job, also planned and prepared for all phases of the testing, developed test plans, analyzed, reviewed and assessed performance, conducted product features and user research, and provided complete documentation in Agile development and SCRUM environment

Work in highly Agile environment with 2 weeks development sprints, participate in daily Scrum meetings

Involved in reviewing BRDs for claims and pharmacy, obtaining approval from project stakeholders and led business sign-off meetings

Conducted JAD sessions with end users and development teams to gather Business & Application requirements

Develop technical requirements, test plans, manage defects using Microsoft Test Manager(MTM) and TFS

Collaborate with development, architecture team, product manager and professional services for technical specifications and future product release ensuring compliance with HIPAA and X12 transactions,271/277

Graduate Assistant

California State University Fullerton, CA, Feb 2016-May 2017

Summary

Maintained server uptime by continuous monitoring Operations Management software and ensured system availability (averaging 99% uptime)

Generated weekly reports in MS Excel for the data captured for ongoing business issues and training junior sub-ordinates

Critically evaluate information gathered from multiple sources to create appropriate documentation using MS Word, Adobe Acrobat, MS PowerPoint, and Visio.

Raised tickets, created incident reports on Service-Now and provided customer service support to various International students

On an ad-hoc basis, Responsible for creating and modifying reports; troubleshooting issues; and designing, building, testing and implementing reports, reporting interfaces and solutions.

Technical Analyst

7th Sense, Mumbai, India, Sep 2014- July 2015

Summary

Led customer meetings, driving requirement analysis, authoring Business Design documents and requirement matrix

Generated project insights leading to adoption of agile software development methodology over waterfall methodology resulting in increased project efficiency by 30% and reduced software defects

Play Key role in all phases of SDLC, editing technical documents, maintenance & support post release of the application to ensure efforts align with system deliveries

Managed global workflow of cross-functional teams involved in Development, Testing, Quality Assurance, Marketing and Operations across multiple projects. Developed project plans to ensure on-time completion

Created project performance metric reports to update the clients on the project progress by accessing MySQL databases using SQL queries and visualizing the data using Power BI and Excel

Performed primary and secondary research to provide marketing and sales team with account intelligence for business development leading to account conversions and new business opportunities

Gathered software requirements from stakeholders, generated business models, performed use case analysis and created user stories, process flow diagrams, wireframes and sequence diagrams using UML (Unified Modeling Language)

Developed technical mockups to translate business requirements of product owners, vendors to the engineering team

Assisted functional manager and supervisor to document project specification, project plan and business process

Conducted meetings, gathering requirement needs, and performing weekly presentation and generating bi-weekly reports to review and deliver timely project updates to project management

Instrumented sites with Google Analytics, developed custom reporting of site metrics using Tableau & Excel reporting engine

Business Analyst – Software Engineering

Reliance Communication Limited, Navi Mumbai, India, Aug 2011- Sep 2014

Summary

Assisted in developing business process model that involved enhancement, modification and new feature for existing application that allowed the user to learn and adapt to the new update quickly and efficiently

Defined and led test planning, black-box testing, soak testing, UAT, OTA testing.

Led team of developer and content-designer to launch interactive applications.

Led a team of engineers to successfully ensure quality of the product development by performing user acceptance testing (UAT) with product owner at the end of each sprint to deliver bug free software solutions.

Designed, instrumented and developed dashboards for monitoring SLAs and operational system status

Diagnosed deployment issues and post production issues and focused on both front-end and back-end.

Performed Data validation, Data manipulation and Data mapping for project data using Excel and SQL.

Extracted Data using SQL Queries and delivered recommendation based on statistical analysis using Excel

Administered copy-protection, account provisioning and delivery services and managed high-availability applications in Unix and Oracle

Led change control process to prioritize defects and enhancements in rapid application dev cycles

Analyzed client’s business requirements and processes through documenting, interviews, workshops, and workflow analysis

Awards and Honors

Awarded First Prize in RoboWarZ at an inter college event Dec 2010

Won First Prize in Technical Quiz Competition in under graduation. Feb 2011

Additional Information

Led and organized a team of developers and Test Engineers working at Reliance Communication for developing documentation scheme for interactive games

Experience working with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) which includes Requirement gathering, Analysis, Design, Development, Implementation, Testing, Deployment and Production with proficient technical writing skills and management experience

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