Software Quality Assurance

BAMBIE C. AGHUKWA

*** ********* ***** *** *, Aiken, SC 29803 • Home: 404-***-**** • *************@*****.***

Professional Summary

Experienced Software Quality Assurance Technician with a demonstrated history of working in the

manufacturing industry. Areas of expertise include Agile Testing, Debugging, Defect Tracking, Java, Customer Support, Microsoft Excel, and Microsoft Word. Very willing and able to work in a fast-paced environment and balance multiple priorities simultaneously while paying attention to details and overlapping deadlines.

Skills

Microsoft Office(Word, Excel, PowerPoint, Access)

Java

Linux & Shell Scripting

Agile Method

Sprint Planning

Defect Tracking (Jira, Trac)

Version Control Systems (Tortoise SVN)

Whitebox Testing

Customer Support

Regression Testing

Jenkins

EDUCATION

Bachelor of Science: Mathematics and Computer Science, May 9 2018

University of South Carolina Aiken College of Sciences and Engineering

Cumulative GPA: 3.809/4.0

EXPERIENCE

Software QA Technician, Crane Merchandising Systems, August 2016 – Present

Tested and Validated Software features to ensure that user requirements are met and customer satisfaction is guaranteed

Debugged vending machine controllers using Linux command line arguments and in real time to ensure that errors are discovered as they occur

Actively escalated issues to SQA Manager/Test Lead, documented software defects and monitored the progress in a timely manner using defect tracking tools (Trac and Jira) to ensure better quality of software before releasing to customers

Actively communicated with Software Development Team, Project Manager and Test Lead about testing results to guarantee application of whole-team approach

Actively collaborated with other agile team members as solutions were developed to tackle defects

Diligently participated in Daily Stand-up Meetings pertaining to specific milestones to ensure that the goals set for those milestones were achieved

Supported the Engineering team to ensure continuous improvement on our products and services

Supported all Production Lines to guarantee that associates meet their takt time and prevent loss of time and money due to programming equipment malfunction and out-of-box failures

Soldered/Built harnesses for production lines and SQA Test Lab to use as part of the software upload process and testing process respectively

Created and Edited Test documentation for reference

Prioritized customer support when needed

Part-Time Software QA Associate, Crane Merchandising Systems, August 2015 – August 2016

Supported the Engineering team to ensure continuous improvement on our products and services

Supported all Production Lines to guarantee that associates meet their takt time and prevent loss of time and money due to programming equipment malfunction and out-of-box failures

Soldered/Built harnesses for production lines and SQA Test Lab to use as part of the software upload and testing process respectively

Created and Edited Test documentation for reference

Electrical Engineering Intern, Crane Merchandising Systems, Williston, South Carolina, May 2015 – August 2015

Designed and facilitated the assembling of Programming Stations for making software updates on all Production Lines and preventing their continuous use of USB sticks for software updates which is a much more error and waste prone process

Thoroughly documented how to turn high performance mini PCs into Linux ubuntu servers specifically for CRANE’s software upload process in the factory and Test Lab

Actively participated in at least one Kaizen event to gain exposure to Lean manufacturing principles

Diligently applied the CRANE Business System (CBS) tools towards the actualization of the summer engineering project

ACCOMPLISHMENTS

Successfully implemented cost saving ideas into Crane Merchandising Systems software update process in production within 12 weeks of internship

Drastically reduced the number of out-of-box failures by improving upon the Crane Merchandising Systems production line software update process

Brainstormed among other Lean Team members to improve upon the material replenishment process in the Crane Merchandising Systems vending and coffee machine factory

HONORS AND AWARDS

Graduated Magna Cum Laude

USCA President’s List/Dean’s List (Spring 2014 - Present)

Workforce Opportunities in Regional Careers (WORC) Scholarship (2017 – 2018)

Janie Hightower Key Book Scholarship (2017 - 2018)

Maurice Williams Memorial/Home Builders Association Scholarship (2017 - 2018 academic year)

Cecelia Reynold’s International Scholarship (2014-2015)

PERSONAL INFORMATION

I am a competent communicator and possess great written and verbal communication skills

I am enthusiastic about learning, innovating and improving upon existent resources

I provide great customer service and make customer satisfaction a high priority

I possess qualities of a leader as I am able to take initiative to get tasks completed with limited to no supervision

I have magnificent work ethic and understand the need for professionality in a work environment

INTERESTS

CRANE Merchandising Systems Material Transportation Kaizen Event (Summer 2015)

TOPS Safety Committee (Summer 2015 – Present)

USCA Resident Mentor (Spring 2015)

Pacer Commons Community Council Volunteer

Minority Achievement Program Volunteer

USCA International Living and Learning Community

USCA Leadership Certificate Program

LANGUAGES

Fluent in: English, Igbo

Moderate in: French & Spanish

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