Manager Front Desk

Zurina Beukes

PERSONAL INFORMATION

Nationality: South African

Gender: Female

Date of Birth: 10 January 1980

Address: ** *** ****** ******

Cleary Estate

Port Elizabeth

6020

Telephone: (041-***-**** (work)

076-***-**** (mobile)

Languages: English and Afrikaans

Identity Number: 800**********

Drivers Licence: Code 8

Marital Status: Married

Dependents: 3

Religion: Islam

EDUCATION AND QUALIFICATIONS

Name of High School: Chapman Senior Secondary School Highest Standard Passed: Matric certificate

Subjects: English

Afrikaans

Business Economics

Biology

History

Typing

QUALIFICATIONS:

Varsity College

Introduction to Personal Computing

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

File management

Internet Access and E mail

Sage VIP

Basic Payroll Training Certificate

Payroll Pro Training Certificate

Fundamentals – Payroll Audit Reports Certificate

Comprehensive Tax Year End Training Certificate (2016) POSITIONS HELD AT THE SUMMERSTRAND INN HOTEL

September 2003 – February 2006

GUEST SERVICE ATTENDANT

Responsibilities:

Guest service attendant position is broken down in the following

Upholding the most important duty at all times: ‘to ensure quality and total guest satisfaction”.

RECEPTIONIST

Determines a guest reservation status and identifies how long the guest will stay.

Helps guests complete registration cards and then assign rooms and also accommodating special requests whenever possible.

Verifies the guest method of payment and follows established credit-checking procedures.

Place guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in keeping room status reports up to date and co-ordinates requests for maintenance and repair work. CASHIER

Posts revenue center charges to the guest accounts.

Receive payment from guests at check-out and check-in.

Co-ordinates the billing of credit card and direct-billed accounts with the accounting division.

All guest accounts are balanced by the cashier at the close of each shift.

Except responsibility for any cash used in the processing of front desk transactions.

Will perform a variety of banking services for guests, such as cherub cashing and foreign currency exchange.

SWITCHBOARD OPERATOR

200 extensions, 15 incoming lines

Uses listing skills to put callers at ease and obtain accurate and complete information.

Answers incoming calls and directs them to the guest room through the switchboard system or to the hotel personnel or departments.

Take and distribute messages for guests, provides information on guest services and answers inquiries about public hotel events.

RESERVATIONS CLERK AND ASSISTANT TO RESERVATIONS MANAGER March 2006 – December 2006

Handles all reservation related calls.

Processes reservations by mail, telephone, and fax or through e-mail.

Processes reservations from the sales office, other hotel departments and travel agents.

Assists Reservations Manager with group bookings and compiling occupancy reports.

Assists with account queries.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation and confirm reservation within 24 hours.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Help develop room revenue and occupancy forecasts.

Prepares expected arrival lists for the front office.

Assists in pre-registration activities when appropriate.

Handles daily correspondence.

Responds to inquiries and makes reservations as needed. POSITIONS HELD AT PwC (PricewaterhouseCoopers)

RECEPTIONIST: January 2007 – February 2013

Answering the telephone in a friendly and professional manner.

Welcoming clients and assisting them where possible.

Assisting staff where possible.

Informing staff of clients wanting to meet with them at reception.

Informing staff of any documents or packages delivered at reception.

Receiving and completing receipt for account payments.

Making sure cash payment or cheque is handed over to accounts department and signed for.

Book meeting room/s for staff when requested.

Assisting tax compliance department with updated client information on Accfin.

Notifying courier companies of documents/packages to be collected and completing the waybill.

To notify staff of incoming documents.

Assisting Company Secretarial department with Annual Returns letters as well as filing of statutory records and admin.

PAYROLL ADMISTRATOR: March 2013 till present

Payroll Processing - Gather monthly salary information from clients and make the necessary changes on VIP.

Monthly payroll processing for 16+ clients / companies.

Prepare salary and third party payment requests.

E-mail / fax payment requests to clients for salary, PAYE and UIF payments as well as other third party payments.

Prepare and send monthly billing schedules to medical aid, provident and pension funds.

Print payslips and reports for clients.

UIF submissions - Submitting all clients UIF declarations to SARS on a monthly basis.

Prepare salary journals

General filing and admin.

Employer Annual Reconciliation (EMP501) - IRP5's / IT3a's processing and EMP501 submissions via Easyfile and E-Filing.

REFERENCE

The references mentioned below are business associates who may be contacted in order to obtain an objective reference:

Samantha Tilleard Summerstrand Inn Hotel 041-******* Human Resource Manager 082-***-****

Tina Brokensha PricewaterhouseCoopers

Payroll/Tax Compliance Manager 082-***-****

Trish Botha PricewaterhouseCoopers 041-***-****

Finance / Office Manager

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