Customer Service Manager

Andrea Ruiz

*** *. ***** ***.

Chicago, Illinois 60624

Home Phone: 773-***-****

E-mail: **********@***********.***

SUMMARY OF QUALIFICATIONS

An accomplished and results-oriented individual with a strong aptitude for organization and office administration. Committed to the highest levels of professional excellence by hands-on administrative and operational experience

PROFESSIONAL EXPERIENCE

Assistant to Office Manager 1990-2014

Magid Glove Safety at Work- Is America’s leading manufacturers, importer, and distributor of work gloves and personal protection equipment

Entered packing list data into the company Enterprise Resource Planning system (WMS)managed over 200 orders per week

Handled all aspects of customers pick-ups

Scheduled and tracked shipped orders

Generated and updated department back order instructions and reports on a regular basis

Investigated assigned locations for freight older than two days I was to notify the supervisor

Assigned the responsibility of getting customers sample product

Maintained up-to-date knowledge and information about inventory and customer information

SKILLS

Fluent in English and Spanish, with excellent communication and business presentational skills

Great organizational skills need to multitask and maintain order

Extensive customer service background

Demonstrated responsibility in assisting and processing shipping documents related to the transport of freight out of the United States

Prepared Bills of Ladings

Arrange for special truck pick up via website

Organized and schedule multiple truck line pick-ups

EDUCATION

Cara Chicago

Certificate of Achievement in Personal and Professional Development

St Slanislaus Kostka High School, Chicago, IL

High School Diploma

Harold Washington College, Chicago, IL

Associate Degree (conferred in Secretarial Skills)

Coyne American Institute, Chicago, IL

Certificate in Computer Systems Skills

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