Manager Program

JILL MACLEAN

Portland, Oregon ***** • 503-***-**** • *******.****.*@*****.***

Senior Program Manager

TEAM LEADERSHIP • MULTIMILLION DOLLAR BUDGET ADMINISTRATION DRIVING COST SAVINGS • PROJECT MANAGEMENT • AUTOMATION & INNOVATION P ROFILE

• Possess advanced leadership experience with the ability to create project plans, calculate estimates, allocate resources, and facilitate solution delivery within timeline, scope, and budget parameters.

• Substantial experience in leading global, cross-functional teams in supporting strategic initiatives, and systematically leveraging Agile and Waterfall methodologies to deliver highly successful results.

• Exceptional talents in risk management, budget development & administration, and steering projects and programs throughout the complete development life cycle.

• Extremely well-versed in guiding continuous improvement, facilitating cooperative and cost- effective vendor relations, and leading unified teams in achieving project, program, and process goals according to rigorous fiscal and quality criteria.

• Highly skilled at connecting with, inspiring, and managing people from diverse cultures and backgrounds.

P ROFESSIONAL EXPERIENCE

Pcubed, Portland, OR, 2018

Senior Project Manager / Consultant

• Oversaw Bonneville Power Administration IT PMO with critical accountability for steering projects which improve operational efficiency, data collection and storage, and regulatory compliance.

• Adeptly govern risk identification and mitigation, project scheduling, status reporting, vendor management, and administration of project budgets ranging from $1M to $2.5M.

• Prepare statements of work, business requirements documents, project plans, alternative solutions documents, organizational readiness assessments, system design specifications, system security plans, privacy impact assessments, and quality and test plans. XO Communications, Beaverton, OR, 2013 to 2017

Program / Project Manager, Cloud Voice Managed Services

• Directed full-scope Cloud-Based Intelligent Call Router project throughout complete life cycle featuring highly-customized solutions to streamline and optimize call center management.

• Captured more than $20K in monthly savings by offering better international calling rates and setting up UIFN and ITFS non-toll numbers where applicable.

• Seamlessly migrated 100+ customer call center applications from legacy platform to new web- based platform with zero outages or impacts.

• Structured installation, turn-up, training, and customer support for Serenova (LiveOps) Cloud Contact Center Software to substantially improve operations within call center accounts.

• Orchestrated development, installation, deployment, and support of speech recognition software developed specifically for United States Postal Service. Jill MacLean – Page 2 of 2

ARRIS Group, Inc., Beaverton, OR, 1996 to 2013

Senior Engineering Program Manager

• Shepherded multi-disciplinary teams in design and development of video-on-demand servers including new hardware, silicon, operating system software, video server software, QA, diagnostics, technical documentation, training, and manufacturing.

• Directed developers in creating software which integrated video-on-demand servers with service providers and ultimately consumer set-top boxes via various network architectures.

• Aligned and mobilized product development teams in design and development of software for advanced advertising, targeted advertising, and local ad insertion on cable networks.

• Served as interim program manager for workforce management software designed to automate routing of field technicians, report job status, receive customer acceptance (via mobile device), and validate quality of installed hardware.

• Motivated engineering staff to achieve successful program outcomes by organizing internal teams (product managers, engineers, developers, and QA) to consistently meet high expectations of multiple external stakeholders.

• Devised complex work breakdown structures for each program including resource allocation, costs, dependencies, milestones, potential risks, earned value, and baseline management.

• Guided bug tracking and prioritization efforts, readiness reviews for all major and minor releases, go-live activities, status reporting, risk assessments, and corrective action.

• Cost-effectively controlled budgets for each program including initial estimation, tracking of actuals, and justification of deviations.

• Sourced, evaluated, negotiated, and purchased critical components to build video servers, targeted advertising hardware, set-top boxes, racks, PDUs, cabling, disk drives, and test equipment.

• Uncovered more than $1M in annual savings by meticulously allocating capital inventory to engineers.

• Championed preparations and team activities to achieve ISO 9001 certification.

• Established and chaired Product Steering Committee comprised of engineering managers, program managers and executives, and led committee in assessing, monitoring, and tracking each program with regards to status, achievements, risks, budget, and schedule. E DUCA TION

Associate of Arts, Interior Design: Commercial and Residential Bassist College

C ERTIFICA TIONS

PMBOK Certification

Certified Scrum Master

S OFTWARE

Microsoft Project, Microsoft Office, Oracle, SAP, SQL, Hewlett-Packard PPM

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