Customer Service Administrative Assistant
Resume:
DARCY KELLY
** ********* ******* **., **********, VA 22980
**********@***.***
PROFESSIONAL SUMMARY
Senior Administrative Assistant and United States Navy Veteran with more than 10 years of proven office management and administrative experience. Possess broad-based organizational experience in fields ranging from mortgage processing to non-profits to military flight deck operations. Managed risk upon multiple lines in a fast-paced, dynamic environment, meeting the expectations of superiors. Possess comprehensive Human Resources and Payroll administration experience. Career is supported by a Bachelor of Business Administration degree and an Associate of Science degree in Computer and Information Science.
•Microsoft Office Suite
•Human Resources
•Communication
•Office Management
•Organization
•Document Handling
•Customer Service
•Event Planning
•Fundraising
•
PROFESSIONAL EXPERIENCE
LEIDOS – Bridgewater, VA 2017 – 2018
Property Administrator
Managed property assets and administered property control program activities that ensured continual accountability of all related parties in accordance with applicable regulations and policies
Researched vendors and manufacturers; developed and presented recommendations based on research
Tracked movements of assets and property; maintained accountability; reported discrepancies
VARIOUS CONTRACT POSITIONS – Richmond, VA 2015 – 2016
Performed administrative and office functions as needed, including clerical duties
Processed mortgage paperwork; communicated and coordinated with title companies
Handled automobile insurance claims; ensured incident report information was complete and accurate
UNION MORTGAGE GROUP – Glen Allen, VA 2014 – 2015
Mortgage Assistant
Processed mortgage paperwork; scanned and saved documents in Encompass System
Coordinated with title companies to record deeds of trust and final title policies
Forwarded appropriate mortgage documents to lending companies
UNITED STATES NAVAL RESERVE – Various Global Locations 2010 – 2014
Administrative Specialist
Processed transport documents (personnel, equipment, and supplies) for United States Navy Seabee Cargo Handling Unit
Coordinated with multi-service units to provide support for Command activities
Acted as Personnel Records Keeper and Correspondence Clerk; performed research for supervisory personnel
DARCY KELLY PAGE 2
UNITED WAY OF RICHMOND – Richmond, VA 2008 – 2009
Office Administrator
Provided customer service, greeted visitors and callers, generated correspondence, and filed paperwork
Organized events and activities for fundraising; processed donations including receipts and deposits
UNITED STATES NAVY – Various Global Locations 2001 – 2007
Administrative Specialist
Provided customer service and destination guidance to visitors; answered and routed calls
Performed research for supervisory personnel; generated correspondence for hospital administrative staff
Processed change of status (promotions and certificates) for personnel stationed at the Naval Hospital
Electrical Safety Technician
Spearheaded training and qualification of 25 personnel; ensured Tool Issue Rooms were in full compliance, resulting in zero injuries or equipment damage
Inspected and serviced electrical equipment for safe operation and appropriate application
Managed and organized validation forms for damage control and electrical tool issue
Deck Safety Technician
Directed and coordinated movements of Well Deck traffic for deployment and landing operations
Maintained Well Deck and Flight Deck to ensure safe operations for personnel and equipment
EDUCATION
Bachelor of Business Administration Degree – ECPI University, Richmond, VA – Graduated 2013
Associate of Science Degree in Computer and Information Science – ECPI University, Richmond, VA – Graduated 2011
Payroll and Human Resource Administration Training – U. S. Navy – Completed 2007
NOTABLE AWARDS
Letter of Commendation – USS George Washington
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