Administrative Assistant Customer Service
Resume:
Sonya McFarland
Hanford, CA
Objective: I am a team player, enthusiastic and excited to broaden my knowledge and experience in all areas. I am a motivated and energetic leader who enjoys working with other people, and I am very confident in my customer skills.
Experience: Estes Institute of Cosmetology Visalia, CA
Administrative Assistant 01/2016 to 02/2018
Scheduled appointments and maintained and updated appointment calendars.
Transmitted information and documents to customers, using computer, mail and facsimile machine.
Filed and maintained records.
Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Supervised and managed Career Day Events at other schools.
Received payment and recorded receipts for services.
Greeted persons entering establishment, determined nature and purpose of visit and directed them to specific destinations.
Provided information about establishment, such as location of departments and offices, employees within the organization and services provided.
Collected, sorted, distributed and prepared mail, messages and courier deliveries.
Enrolled individuals to participate in programs and notified them of their acceptance.
Del Monte Hanford,CA
Worker 08/2015 to 09/2015
Sort tomatoes
Run repacker
JC Penny Salon Hanford, CA
Stylist 03/2014 to 01/2016
Kept work stations clean and sanitized tools such as scissors and combs.
Analyzed patrons' hair and other physical features to determine and recommend beauty treatment and suggested hair styles.
Scheduled client appointments.
Updated and maintained customer information records, such as beauty services provided.
Demonstrated and sold hair care products and cosmetics.
Operated cash registers to receive payments from patrons.
Applied water, setting, straightening and waving solutions to hair and used curlers, rollers, hot combs and curling irons to press and curl hair.
Hairworks Hanford, CA
Stylist 07/2012 to 03/2014
Same as previous employer.
Westcare MLK & PVSP Fresno & Coalinga
Entry Level AOD Counselor 01/2009 to 07/2010
Wrote, designed and produced treatment plans.
Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations, in order to assess clients' abilities, needs, and eligibility for services.
Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
Walden House Corcoran, CA
Entry Level AOD Counselor 11/2007 to 12/2008
Same as previous employer.
Valero Hanford, Ca
Customer Service Rep 08/2005 to 11/2007
Received payment by cash, check, credit cards, vouchers, and automatic debits.
Maintained clean and orderly checkout areas.
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Compiled and maintained non-monetary reports and records.
Greeted customers entering establishments.
Stocked shelves, and marked prices on shelves and items.
Education: Estes Institute of Cosmetology Visalia, CA
State Board License 2012
References: Available upon request
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