Management Data
Resume:
Karunakar Devagiri
******************@*****.***
https://www.linkedin.com/in/devagiri
IT executive with 23+ years of broad professional experience in Pharmaceutical, Hospitality and Consulting industries, delivering innovative solutions that advance bottom-line business goals; 15+ years of experience guiding teams through complex integrations to improve efficiency of state-of-the-art systems on time and within budget.
Demonstrated successful IT leadership, governance, global operations, portfolio and product management, business process management, project/program management, demand and delivery management, financial planning and budgeting, vendor relationship management, and quality assurance with 11+ years of Pharmaceutical, 6+ years of Hospitality and 12+ years in e-Commerce/e-Business domain and Data Warehousing/Business Intelligence space.
Successfully championed large scale strategic programs by breaking them into technology roadmaps, manageable milestones and measurable programs. Possess strong consulting background managing large accounts for leading onsite-offshore organizations. Self-motivated with a passion for results coupled with the ability to motivate highly technical IT teams through strong coaching, mentoring and trusted relationship which led to achieving outstanding business results.
Proven track record in delivering global multi-year, multi-million dollar IT programs valued up to 30M+ USD per year, includes implementation of ROI analysis, tracking of planned vs. actual vs. forecasted budget and monitoring of burn rate
Adept at building strong relationships with global C-level management. Skilled in collaborating with technology teams, business, and executive leadership to improve productivity, increase efficiency, reduce costs, and enable continued competitive growth
Proficient at improving organizational effectiveness by aligning business processes with information-technology architecture, realizing cost savings, increased revenue, and enhanced customer-service delivery. In-depth knowledge of cost, time, risk, and integration management
Established a metrics driven culture, which helped evaluate performance, identify areas of improvements and take fact based decisions to increase productivity, stability and in turn the ROI
Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while consistently delivering desired results and contributing to revenue producing activities
Utilized Six Sigma methodologies and collaborated with department managers to analyse and document processes and system workflows; for services by implementing business improvement methodology that maximizes stakeholder value to achieve the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital
Led and directed IT initiatives in Enterprise Search Services, Central Reservation System, e-Commerce, Property Management, HCP/HCO Aggregate spend compliance program, Master Data Management, CRM/SFA, Enterprise Content Management, Document Management, Data warehousing, Business Intelligence and product development
Areas Of Expertise
Domain Expertise
Processes/Methodologies
IT Leadership & Governance
Global IT Services & Operations
IT Budgeting & Finance
IT Strategic Planning
Project & Product Management
IT Delivery & Change Management
Business Process and System Integration
Hospitality
Pharma - Life Sciences
BI Analytics & Reporting
SOA/Distributed systems
SaaS/PaaS/IaaS
Quality Assurance/Control
Master Data Management (MDM)
Agile and Scrum Methodologies
AIM and ICE Methodologies
Waterfall and Lean Management
ITIL Methodology
Agile Transformation
DevOps; CI/CD
PMBOK; Iterative
PROFESSIONAL EXPERIENCE
Wyndham Worldwide (Hotel Group), NJ May 2012 - Current
Senior IT Manager
Serving as a key liaison and advocate between business and solutions teams, vendor application teams, internal account managers and technical teams - managing central reservations and enterprise reporting & analytics portfolios.
Primary contact for all the Connectivity based IT solution for OTA partners (Expedia, Kayak, Travelocity, Priceline, Orbit, Hotel.com, Booking.com, Derbysoft and others) and ) and Pegasus (ADS & GDS Partners) - services include Content distribution, reservation services and business analytics. Connectivity profit center is directly responsible for close to 1 Billion USD revenue per annum (out of the 1.4 Billion USD) for WHG
Successfully managed a team of 40+, ensuring on time delivery of enterprise-wide services and projects using Agile and AIM software development methodologies; planning budgets; and identifying business enhancements for central reservations portfolio
Lead a team of IT Specialists to implement a scalable, extensible and maintainable SOA based Next Generation Enterprise Search Services (ESS) - designed to create a modernized, extensible availability, rate and inventory generation mechanism in alignment with Wyndham’s strategy to move to a next generation central reservation system. This increased the search capacity and helped reduce the cycle time to onboard new partners from 6 months to 45 days
Re-architected Availability, Rates and Inventory (ARI) push solution. This helped reduce the data sync issue between WHG and partners and improve our booking success from 80% to more than 99.5% with leading Push partners
Designed and implemented sales & marketing executive dashboards: includes measuring the effectiveness and return on investment (ROI) of hotel website marketing strategies; online distribution channels effective monitoring and positioning tools in order to accurately determine market activity, measure network scalability and forecasting system utilization
Implemented Cached Availability, Rates and Inventory (CARI) an innovative search friendly solution this eliminated costly resource intensive processing time, improved capacity and increased TPS
Established program governance structure, ensured stake holder participation and defined the program roles, decision making hierarchy, program execution strategies, protocol for proper flow of relevant information to all stakeholders
Led Engineering in Vendor Evaluation, POC, Vendor selection for critical tools and services (Application monitoring, caching tools and professional services) to refine the SDLC and artefacts to improve the efficiency and effectiveness of IT delivery
Successfully re-engineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project. Managed IT programs using Agile, Scrum, AIM and ICE software development methodologies
At present, leading WHG Central Reservations (CR) to SynXis Central Reservations (CR) migration enterprise program. SynXis Central Reservations (CR) is the most robust, flexible, easy-to-use rate and inventory management SaaS application- enable hoteliers to support a multitude of rate, inventory and distribution strategies to achieve their business goals
Managing WHG IT Demand Management - ensuring overall alignment between different business demands and IT reviewing the capability of the applications in place and IT deliverables
Responsible for overseeing business and technical projects in alignment with organizational goals; preparing financial budgets and presenting proposals for capital projects to senior executives; coordinating with management in developing business strategic plans and operating policies
Responsible for monitoring all facets of web penetration and vulnerability tools and procedures; as well as resolve vulnerability issues identified by changing code, patching operation systems and tools, and replacing network hardware
Novartis Pharmaceuticals, NJ 2003 – 2012
IT Associate Director
Served as a key liaison and advocate between business and solutions teams, Vendor application teams, internal account managers and technical teams, managing Ethics & Compliance and Life Sciences domain areas. Directed several major initiatives valued up to $30 million, including key Ethics & Compliance and Life Sciences domain areas, which included enterprise data and analysis strategy, master data governance and aggregate spend / state compliance strategy.
Successfully headed Ethics & Compliance and Life Science domain programs which includes estimation, staffing, project planning, monitoring & tracking, maintaining the actual vs budget, project scope management, SLT presentations, identify risks and issues, determine the mitigation strategy, first point of escalation, perform the role of an intermediary between the program teams
Reconfigured Ethics & Compliance IT Group operating model to accommodate demand fluctuations across the enterprise which improved responsiveness and consistently met customer expectations
Re-engineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development
Established a successful data governance program for BI and implemented methodologies for project success delivery using Cognos BI tools
Led the 5 year strategy planning, concept creation and business case development for enterprise wide Novartis HCP/HCO Aggregate spend compliance program to aggregate expenses/payments to healthcare professionals and organizations and report to Federal and State Governments
Partnered with business in successfully defining 3 year strategy and roadmap for implementing Novartis Corporate Integrity Agreement: transparency reporting program to track and publically disclose certain payments or transfers of value to US-based physicians and healthcare organizations
Headed the design and implementation of Novartis master data management program. Served as aggregate spend data steward; managing HCP/HCO master profile data, review aggregate spend system reports, maintain and monitor system alerts, execute system updates and partnering with business customer to prepare and file federal and state physician payment reports in accordance with marketing/state laws
Conceived and implemented the enterprise data management and business intelligence practice, enabling information led decisions throughout the organization. Responsible for managing complete Ethics & Compliance portfolio of all data management activities
Designed and implemented Novartis Event Central System, a standalone application to capture data related to Healthcare Professional (HCP) and Healthcare Organization (HCO) spend by NPC Sales force associates
Designed and implemented Report Central, a reporting solution for Sales & Marketing user groups to monitor Novartis field events (both promotional and non- promotional engagements) and speaker activities, as well as to support decision making and compliance
ACADEMIC QUALIFICATION & CERTIFICATIONS
Master’s in Computer Applications
ICE certified (in line with Six Sigma certification)
Business Process Re-Engineering, Project Management for Software Development
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