Customer Service Maintenance

Mark Twilleager *** Nelson Dr. Copperas Cove, TX *6522 US

Cell: 512-***-****

OBJECTIVE

Hardworking and motivated professional seeking challenging employment using skills and strategies gained from a successful employment in the professional workforce. Actively seeks additional responsibilities and resolves problems quickly and efficiently.

EMPLOYMENT HISTORY

Refurb Tech

Reddy Ice

July, 2016 January, 2018 (1 year 6 months)

Help with Install of Ice making equipment

Support Customers ice needs by placement and delivery Refurb ice makers in shop.

Refurb ice merchandisers with paint, dent repair, installing new sheet metal, and repairing any broken equipment

Maintenance Coordinator BWAY Corporation

January, 2015 July, 2016 (1 year 6 months)

Supported Machine Maintenance Plans for over 30 different machines

Planned preventive maintenance

Coordinated Maintenance Techs in priority of work based on Operational needs of plant and arrival of parts to fix down machines

Worked with 3rd party vendors for maintenance repairs on operational machine and plant maintenance

Maintained Parts room with critical parts labeled and stocked

Wireline Tech

Schlumberger

July, 2014 January, 2014

Supported Senior Technicians in the placement of tools in down hole tool strings

Calibrated tools for use before and after jobs in order to maintain acceptable readings

Prepared hand tools and performed preventive maintenance on equipment Followed all safety procedures and maintained Personal Protective equipment Assisted in rig up and rig down of tools on well sites

Instructional Assistant

Killeen Independent School District January, 2013 January, 2014 (1 year)

Prepared school related material for use in classroom

Assisted in maintaining computer systems and technology tools for campus

Worked with teaching team to maintain instructional standards

Customer Agent

GC Services

January, 2012 January, 2013 (1 year) Customer Service

Effectively managed a high-volume of inbound and outbound customer calls

Defused volatile customer situations calmly and courteously

Mastery of customer service management systems and databases

United States Army

Land Combat Missile Repairmen Supervisor (Electronic Tech)

June, 1999 October, 2015 (15 years 7 months)

Served as custodian of classified documents and prepared for destruction

Traveled over 12000 miles to maintain equipment to multiple customers' equipment under combat conditions

Set up unit safety program including training and equipment issue to meet army standards

Awarded multiple times for saving Army tens of thousands of dollars in maintenance costs

Truck Commander on over 280 combat logistics and security patrols Developed and led training programs in preparation for combat team Supervised team following all industry and Army standards while working on customer equipment

Responsible for the sections efficient turn in of unserviceable parts

Repaired various electronic systems to required standards

Inspected and maintained maintenance records of over 200 electronic systems

Calibrated electronics on regular maintenance interval process according to manufactures' directions and standards

Maintained issued equipment including diesel engine trucks; electronic test set equipment; tools; and spare parts

Trained in the aspects of electronics maintenance

EDUCATION

Penn Foster College

AA Degree, Business Management January, 2018 January, 2018

Southern Career Institute HVAC TECHNIAN

July, 2017 July, 2018

Degree date: 2018

Memorial Baptist Christian School Higher School Certificate

Degree date: 1999

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