Shavonna Ashley Green

**** ******* **** ********, ** 19038 267-***-**** ac6a8t@r.postjobfree.com

Professional Skills

•Time Management/Organization

•Able to work on multiple projects/clients (Multitasking)

•Customer/Guest Service Centered

•Relationship and team building

Certifications

•Familiar with Hotel Contracts

•Strong written/verbal communication skills

•Proficient SAP, ABE, WORLDSPAND,

TECH-7, QUEST FOR RES

Self-Motivated/Supervision

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Detail Oriented

BEO processing Event Proposals

Team oriented

Hospitality Human Resources

Management

Professional Experience

•Purchasing

•Hospitality Accounting

Group Support Travel Coordinator

2017- Present

Apple Leisure Group- Travel Impressions

Bethlehem, PA

•Provides travel agents with outstanding customer service when requesting changes for groups.

•Handles multiple groups’ request, working in a timely manner with resort partners s to confirm deviations.

•Answers all inbound calls with a friendly and courteous attitude to efficiently and effectively best serve the agents.

Customer Care Specialist 2016 - 2017

Apple Leisure Group- Apple Vacations Newtown Square, PA

•Acts as a mediator between resorts and clients to come to a fair agreement with disputes.

•Enters claims into company’s data base using SAP. Responds to clients’ complaints in a timely fashion using Word.

•Assist clients with any post travel complaints, or transfers clients to appropriate department for assistance.

•Submits refunds on clients’ behalf.

Front Desk Agent 2015 - 2016

Crowne Plaza King of Prussia, PA

•Provided guest with superb customer service to ensure each guest experiences the “WOW” factor.

•Promoted room upgrades to guests at check ins, based on membership status, availability, and monthly revenue goals

•Communicated to guest’s sales information regarding meeting and conference spaces, and amphitheater.

•Organized and maintained BEO, group resumes, event proposals, and contracts for sales department as needed.

•Provided a smooth transition throughout the hotel cycle.

•Able to work in a team environment and with other departments to ensure events and meetings run effectively.

Front Desk Agent/Night Auditor Manager 2014 – 2015

Homewood Suites by Hilton Newtown, PA

•Welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

•Provided guest with outstanding customer service by going above and beyond to make guests’ stay enjoyable.

•Maintained a positive, friendly and professional attitude when interacting with difficult guests and other team members.

•Handled & coordinated all room assignments and pre-arrivals.

•Conducted, monitored, and tracked daily opening and closing financial procedures, room and tax charges, room revenues, occupancy percentages other front office statistics.

•Processed guests’ arrival and departure charges, vouchers and credit card transactions not posted by other agents.

•Transferred charges and deposits to master accounts when necessary.

•Verified all account postings and balances before performing closeout duties.

Education

The Restaurant at Walnut Hill College Bachelor’s Degree: Hotel Management Graduate - 2016

The Restaurant at Walnut Hill College Associate Degree: Hotel Management Graduate - 2015

Culinary Institute of Virginia Associate of Applied Science in Culinary Arts Graduate - 2012

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