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Customer Service Manager

Location:
Midrand, Gauteng, South Africa
Posted:
July 18, 2018

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Resume:

CURRICULUM VITAE OF JULIAN TUMELO MATHOLE

PERSONAL DETAILS

First Names: Julian Tumelo

Surname: Mathole

Home Language: Sepedi

Other Languages: English, Zulu, Tswana

Address CNR ink and ladyfish

Allandale (kaalfontein), Midrand, 1685

Tel #: 065*******/072-***-****/073*******

Email: ac6a3v@r.postjobfree.com

Dependents: 01

Identity#: 880-***-**** 085

Marital Status: Single

Nationality: South African

Health: Excellent

Drivers Licence: Code 10 (C1) G.P (PDP)

HOBBIES

Soccer/listening to music, reading & going out

EDUCATIONAL HISTORY

Last school attended: Mokotli Ntlakane Private High School

Highest standard passed: Matric

Subjects: Mathematical Literacy

Life Orientation

Economics

Business Studies

English

Sepedi

Year obtained: 2008

POST MATRIC

Name of College: Rosebank College

Course: Business Management

Qualification: Diploma

Subjects: Business Management 1 & 2, Entrepreneurship

End user Computing A, B, C,

Business Communication

Marketing

Business Finance and Legal Aspects

Personal Selling

Business Plan Development

Strategic Management

Customer Relation Management

Experiential Learning

Year: 2009 to 2010

EMPLOYMENT HISTORY

Name of Employer: Bosasa Youth Development Centre

Position Held: Child and youth Care Worker

(CYCW)

Duties: Reception and orientation of youth admission.

Implementation of positive behaviour management programmes.

Assisting and encouraging religious education and other centre related programs.

Liaise whenever necessary with the educators, social workers and other stake holders who are involved in the developmental stages of the child.

Assisting in compiling of progress reports for the youth.

Facilitation and writing of group work process note for the youths.

Development of the appropriate life space programmes for the youth.

To fulfil the day to day basic needs of the youths (physical, emotional, cognitive and social needs).

Accompanying youths to community outreach programmes, hospitals and sports activities.

Assisting in the formation of individual development plans for the youths.

Managing a dormitory and making sure that it’s suitable for the youths to reside in.

Ensuring that the youths are provided with a well-balanced diet on a regular basis.

Ensuring that the first aid kits are fully equipped at all times also the fire extinguishers and making sure that all the hazards are reported at all times.

Hosting visitors in a friendly and professional manner and act as a public officer to all parents visiting the centre.

Participating in family visits so to have a holistic understanding of the young person and also his background.

Organizing awareness events for the youth.

Maintain discipline in the facility/centre.

Advocating for the young people.

Duration: 2011 April 04 to 2012 March

Reason for leaving: Moved to Care work department

Name of Employer: Bosasa Youth Development Centre

Position Held: Admin Clerk

Duties: -Accurate record keeping for staff members & personal files.

-Perform and provide admin support to the Unit.

-Performing reception duties

-Liaise with different magistrate courtsand police stations regarding the youth.

-Perform secretarial functionsin meetings & taking minutes of the meetings

- Report Writing

--Making follow ups with suppliers regarding outstanding orders and payments.

-Monitoring deliveries and orders

-Capturing information on Trusmaster system

Duration: 2012 April to 2014 May

Reason for leaving: Contract

Name of Employer: CCD

Position Held: Driver/Courier

Duties: Administration, Report Writing, Customer service, Capturing Information onto the system

Duration: 2014 June- 2014November

Reason for leaving: Contract

Name of Employer: Zekure Trading (Pty) Ltd(pikitup)

Position Held: Driver

Duties: Administration, Report Writing, Customer service, Capturing Information onto the system and invoicing.

Duration: 2014 December to 2016 April

Reason for leaving: Contract

Name of Employer: World tell broadband (open serve)

Position Held: Trainee technician (telecommunication)

Duties: Technical support to customers, Report Writing, Customer service, Capturing Information

Duration: 2017 February 08 - Current

REFERENCES

Company Name BOSASA YOUTH DEVELOPMENT CENTRE (Polokwane)

Contact Name: Solly Mphofela

Position: Unit Manager

Position: Admin Clerk

Year: 2011 April-2012 March

Reason for Leaving: Moved to Care work department

Contact: 015-***-****

Company Name BOSASA YOUTH DEVELOPMENT

Contact Name: Pretty Ngobeni

Position: Child Care worker

Year: 2012 April – 2014 May

Reason for Leaving: Cotract

Contact: 015-***-****

Company Name CCD

Contact Name: Vusi Mbonambi

Position: Courier Manager

Year: 2014 June- 2014 November

Reason for leaving: Contract

Contact: 083-***-****

Company Name ZEKURE TRADING (PTY) LTD

Contact Name: Boitumelo Morake

Position: Director

Year: 2014 December to 2016 April

Reason for leaving: Contract

Contact: 011*******/082*******/083*******

Company Name World tell broadband (open serve)

Contact Name: LeboneDinake

Position: Technician

Year: 2017 February - Current

Contact: 061*******



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