SUZELL C. EROLES
Phase * Villa Costa Montalban Rizal
Mobile Number: +639*********/+639*********
E-mail add: ************@*****.*** / ***************@*****.***
PERSONAL BACKGROUND
Nickname: Zhel
Age: 37
Birth Date: August 14, 1980
Place of Birth: Diliman Quezon City, Philippines
Civil Status: Single
Height: 5’4
Language: English and Filipino
Skills: Computer Literate (Windows, Word, Excel, Adobe Photoshop)
EDUCATIONAL BACKGROUND
Tertiary: Garcia College of Technology
Osmena Ave. Ext., Kalibo, Aklan
Bachelor of Science (Major in Computer Management)
1997-2001
Secondary: Northwestern Visayan Colleges
Osmena Ave. Ext., Kalibo, Aklan
1993-1997
Primary: New Era Elementary School
Diliman Quezon City
1986-1999
WORK EXPERIENCES
Spa Receptionist
April 2016 to April 26 2018
ALIMA SPA
Inside of EclipseResort Zone7Manggayad
Boracay Island Malay Aklan
Spa Receptionist / MassageTherapist
November15 2013 / April 3 2016
Eclipse Resort Boracay Zone7Manggayad
Boracay Island Malay Aklan
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Manage the visitor register to keep record of people who visit the spa on a daily basis
Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments.
Process payments from clients for services ordered from the spa.
Introduce new beauty products to clients and educate them on their uses and benefits.
Performed Massage treatment and other services if needed.
Massage Therapist
November 23 2012/ October 2013
Moevenpick Hotel Mactan Island Cebu
Lapu-Lapu Mactan Island Cebu
Assess guest needs and inquire about contra indications like any allergies, high blood pressure,and pregnancy before beginning the service.
Be familiar with all hotel / spa packages, promotions, prices and rates.
Ensures that a high standard of service is maintained throughout the spa.
Maintain positive guest relations at all times and maintain client details and confidentiality.
Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
Carry out any other duties assigned by management.
Spa Supervisor / Massage Therapist
February 13, 2009 to October 27,2012
HAPLOS DAY SPA
Boracay Island Malay, Aklan Philippines
Performed monthly inventory for spa amenity
Cashier
Make sales report and other that may require
In- Charge in computing of weekly commission, payroll of staff, and therapist’s work schedules.
Responsible in assisting guests with their complaints.
Communicate with the clients inquiries and treatment confusions
Performed Massage treatment and other services if needed.
Offer-In-Charge / Massage Therapist
August 27, 2009 to January 27, 2009
Paul and Olivia Salon and spa
Brunei Darussalam
Performed daily massage treatment.
In-charge in computing sales daily.
Inventory Control
Cashier
Digiprint Associate
April 26,2008 to July 26, 2008
Digiprint D’mall Boracay, Malay, Aklan
Make sales report and other that may require
Inventory control
Perform other tasks that maybe assigned from time to time
Assist in the operations of LBC Express
Man the overall operations of Digiprint Branches
Massage Therapist / SPA Coordinator
December 10, 2004 to April 30, 2008.
Lorenzo Resorts and Villas Boracay Malay, Aklan
In- Charge in computing of weekly therapists’ commission, and therapists’ work schedules.
Inventory control.
Also do the complimentary massage and all services of the hotel.
OFFICER IN-CHARGE/ Massage Therapist
November 5, 2002 to December 5, 2004.
Kaizen salon.spa Paradise Garden Beachfront Plaza/ Regency Hotel Boracay Island
Computerized entire day-to-day operation from scheduling
Inventory control
In charge of Finance marketing, finance payroll to management reports.
Managed the day-to-day Operations of a full service salon and spa.
Also does all services of salon and spa.
Responsible in assisting guests with their complaints.
OFFICE CLERK
November 5, 2000 to November 5, 2002
BBC- Boracay Business Center Real Estate c/o Queens Resort St. 3 Boracay Island
Inventory Control
Cashier
Booking Reservation and Reconfirmation