SUZELL C. EROLES

Phase * Villa Costa Montalban Rizal

Mobile Number: +639*********/+639*********

E-mail add: ac6a2u@r.postjobfree.com / ac6a2u@r.postjobfree.com

PERSONAL BACKGROUND

Nickname: Zhel

Age: 37

Birth Date: August 14, 1980

Place of Birth: Diliman Quezon City, Philippines

Civil Status: Single

Height: 5’4

Language: English and Filipino

Skills: Computer Literate (Windows, Word, Excel, Adobe Photoshop)

EDUCATIONAL BACKGROUND

Tertiary: Garcia College of Technology

Osmena Ave. Ext., Kalibo, Aklan

Bachelor of Science (Major in Computer Management)

1997-2001

Secondary: Northwestern Visayan Colleges

Osmena Ave. Ext., Kalibo, Aklan

1993-1997

Primary: New Era Elementary School

Diliman Quezon City

1986-1999

WORK EXPERIENCES

Spa Receptionist

April 2016 to April 26 2018

ALIMA SPA

Inside of EclipseResort Zone7Manggayad

Boracay Island Malay Aklan

Spa Receptionist / MassageTherapist

November15 2013 / April 3 2016

Eclipse Resort Boracay Zone7Manggayad

Boracay Island Malay Aklan

Receive customer complaints and feedback and direct them to appropriate offices for resolution.

Manage the visitor register to keep record of people who visit the spa on a daily basis

Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments.

Process payments from clients for services ordered from the spa.

Introduce new beauty products to clients and educate them on their uses and benefits.

Performed Massage treatment and other services if needed.

Massage Therapist

November 23 2012/ October 2013

Moevenpick Hotel Mactan Island Cebu

Lapu-Lapu Mactan Island Cebu

Assess guest needs and inquire about contra indications like any allergies, high blood pressure,and pregnancy before beginning the service.

Be familiar with all hotel / spa packages, promotions, prices and rates.

Ensures that a high standard of service is maintained throughout the spa.

Maintain positive guest relations at all times and maintain client details and confidentiality.

Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

Carry out any other duties assigned by management.

Spa Supervisor / Massage Therapist

February 13, 2009 to October 27,2012

HAPLOS DAY SPA

Boracay Island Malay, Aklan Philippines

Performed monthly inventory for spa amenity

Cashier

Make sales report and other that may require

In- Charge in computing of weekly commission, payroll of staff, and therapist’s work schedules.

Responsible in assisting guests with their complaints.

Communicate with the clients inquiries and treatment confusions

Performed Massage treatment and other services if needed.

Offer-In-Charge / Massage Therapist

August 27, 2009 to January 27, 2009

Paul and Olivia Salon and spa

Brunei Darussalam

Performed daily massage treatment.

In-charge in computing sales daily.

Inventory Control

Cashier

Digiprint Associate

April 26,2008 to July 26, 2008

Digiprint D’mall Boracay, Malay, Aklan

Make sales report and other that may require

Inventory control

Perform other tasks that maybe assigned from time to time

Assist in the operations of LBC Express

Man the overall operations of Digiprint Branches

Massage Therapist / SPA Coordinator

December 10, 2004 to April 30, 2008.

Lorenzo Resorts and Villas Boracay Malay, Aklan

In- Charge in computing of weekly therapists’ commission, and therapists’ work schedules.

Inventory control.

Also do the complimentary massage and all services of the hotel.

OFFICER IN-CHARGE/ Massage Therapist

November 5, 2002 to December 5, 2004.

Kaizen salon.spa Paradise Garden Beachfront Plaza/ Regency Hotel Boracay Island

Computerized entire day-to-day operation from scheduling

Inventory control

In charge of Finance marketing, finance payroll to management reports.

Managed the day-to-day Operations of a full service salon and spa.

Also does all services of salon and spa.

Responsible in assisting guests with their complaints.

OFFICE CLERK

November 5, 2000 to November 5, 2002

BBC- Boracay Business Center Real Estate c/o Queens Resort St. 3 Boracay Island

Inventory Control

Cashier

Booking Reservation and Reconfirmation

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