Customer Service Nursing Assistant
Resume:
INDIA L. GARVIN
***********@*****.***
Professional, dedicated, team-player seeking an entry level database manager position. I will utilize the knowledge and skills attained from my education and clinical experiences in order to further the growth of an organization and to contribute to the well-being of others. I have excellent oral and written communication skills. I am very dependable and flexible with good leadership skills and a cooperative spirit.
SKILLS
Microsoft Office 365, Word, Excel, PowerPoint, MAC OS, Outlook 2016 Oracle 11g, SQLDeveloper, Windows OS, Microsoft Access, VMware, Remedy Ticketing System, ServiceNow, MySQL, Customer Service, Unix/Linux
EDUCATION
Wake Technical
Community College
May 2018
Associates of Applied Sciences - Database Management Administrator
Greenville Technical
Community College
May, 2010
Certified Patient Care Technician
Certified Esthetician
AWARDS & CERTIFICATIONS
Keys to Mentoring
Preceptor for new employees
Dean’s List
Spring 2010
Fall 2013
Winter 2013
Presidents List
Summer 2013
Public Service
Shepherd’s Table Soup Kitchen
EXPERIENCE
SAIC – Environmental Protection Agency Durham, NC
Help Desk Agent Tier 1 January 2018 - Present
Resolves technical problems and answers queries by telephone or self-service ticket in support of internals and/or outside customer hardware, software, network, system/application access and telecommunications systems.
Diagnoses, identifies, isolates, an analyzes problems utilizing historical database records.
Maintains and updates records and tracking databases.
May route calls to product line specialist, application, or system support specialist.
Rex Rehabilitation and Nursing Care Facility Apex, NC
Certified Nursing Assistant 2010 – Present
•Provided excellent customer service to patients and their families.
•Responsible for maintaining an environment of safety for patient, self and others.
•Perform patient care under the direction of nursing and medical staff.
•Prepares, maintains, and disseminates unit reports according to guidelines and as requested.
•Transcribes, documents, and transmits physician orders and other pertinent information.
•Prepares and maintains the patient's medical record. Requisitions supplies and submits patient charges.
•Answers telephone and intercom calls and provides information or relays messages to patients/families and member of the health care team.
•Communicates pertinent patient information to appropriate person(s).
The Sports Authority Greenville, SC
Sales Associate 2007 - 2009
•Responsible for maintaining a neat and healthy environment.
•Assisted customers in purchasing sportswear.
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