Customer Service Sales

ADRIANA AGREDANO

*** ***** *****, *********, ** *4513

Cell: 925-***-**** email: ********@*****.***

OBJECTIVE

Seeking a position as an Insurance agent commensurate with my abilities and offering the opportunity for growth. I am an organized, energetic and persuasive communicator with a professional demeanor who demonstrates poise under pressure. I have excellent self directing skills. I am fluent in Spanish. I speak, read and write it. SUMMARY

Effectively provides customer service and personal services including: customer needs assessments, meeting quality standards for service and evaluation of customer satisfaction. Demonstrate positive, highly self-motivated and confident attitude. Offering excellent communication skills, ability to multi task, attention to detail, and follow through on all projects and tasks.

• Administrative assistant – Knowledge of all office equipment, assisting department heads with appointments, data entry and customer service

• Sales

• Computer software – Windows XP, MS Word, Excel, Windows Publisher

• Administrative Support – Expert in knowledge of administrative and clerical procedures and systems such as: word processing, managing files and record keeping

• Accounting support – Knowledge of A/P and P/R procedures and accurate 10-key by touch

• Fitness Professional – Experienced personal trainer and fitness instructor in cardio, weight training, weight –loss, and boot camps.

PROFESSIONAL EXPERIENCE

HAHN INSURANCE, Concord, CA 10/17 – Current

Agent

• Sales in all lines of insurance

• Analyze the specific scenario for each customer’s insurance needs

• Act as a problem solver for my customer’s insurance needs

• Lead generation for all lines of insurance

• Self-marketing/self-lead generation

• Work with real estate agents and loan agents to help provide all insurance requirements for new buyers

• Networking and building relationships to improve lead generation

• Sales through relationship building

MOLLY MAID, Antioch, CA 09/16 – 06/17

Office Manager/Coordinator

• Manage office from day to day

• Sales – daily sales calls with 90% closing rate

• Customer retention through superb customer service

• Data entry of route sheets and payroll

• Interview and hire new team members

• Daily scheduling and manage routes

• Handle petty cash

STAY STRONG FITNESS, Brentwood, CA 08/14 – CURRENT Owner

• Personal Trainer

• Help clients achieve fitness goals and maintain a healthy weight with proper training and nutritional guidance

• Create individualized programs for each clients’ needs

• Sales and marketing of my own business through social media, boot camps and creative training styles

• Sales through relationship building with clients DIAMOND HILLS SPORTS CLUB AND SPA, Oakley, CA 11/09 – CURRENT Fitness Instructor

• Instruct daily fitness classes in different unique formats

• Customer retention through fitness classes and class style

• Maintain class sizes – membership retention

• Promote gym membership through innovative training styles EQUIFIRST CORPORATION, Phoenix, AZ 05/05 – 12/05

Account Executive

• Met with Brokers and agents for presentations of wholesale products

• Reviewed customer loan files per established underwriting guidelines, policies and procedures

• Managed loans in my pipeline and ensured proper closing

• Maintained a pipeline of $1.5 million to $2 million in monthly sales THE CELOTEX CORPORATION, Fremont, CA 06/89 -08/99

Accounts Payable/Payroll Clerk

• Daily contact with vendors

• Data entry of coded A/P vouchers

• Assisted Controller at month end closing, balancing accounts – incoming and outgoing

• Had full charge of payroll for 100+ hourly employees

• Maintained files for each employee and assisted the HR Supervisor

• Handled the petty cash and made weekly bank deposits for the company

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