Service Representative Customer Care
Resume:
Marlon Bennett
Lexington NC ***95
***********@*****.***
OBJECTIVE
To seek employment where I can apply my business-line experience, educational background and career focus on business development in a team-based environment that values professional achievement and diversity
EDUCATION
Davidson Community College, Lexington, NC
Human Resource Management
EMPLOYMENT
Legget &Platt
Lexington, NC
Pac Out/ Assembly February 2016- Present
1.Responsible to getting special order out
2.Assisting with package bedding and frame
Penn Engineering (Contract Position)
Winston Salem, NC August 2015- October 2015
Packing and Reeling
1.Responsible for running dot gun
2.Assisted with packing finish product
3.Assisted with maintain production of the line
Hendricks Builders LLC March 2011- August 2015
Lexington, NC
Administrative Assistant (Part-Time)
1.Responsible for answer phone up to 5 lines
2.Assisting with payroll for 15 to 20 employees
3.Assisting with printing and paying invoices
4.Meet and greet clients and visitors
5.Maintain and distribute staff weekly schedule
6.Collect and maintain PC inventory
Comfort Inn March 2010- November 2010
Greensboro, NC
Front Desk/Night Auditor
1.Organize and conduct all guest check-ins and check-outs
2.Identify and explain room features, provided directions for guest.
3.Completed cashier and closing reports in the computer system
4.Count bank at beginning and end of shift
Wells Fargo Home Mortgage December 2008- December 2010
Fort Mill, SC
Loan Servicing Specialist
1Responsible for reviewing, negotiating, and adjusting collection portfolios.
1Assisted in research and resolving discrepancies through inbound/outbound calls.
1Responsible for taking escalated calls from homeowners, attorneys, and title companies.
1Conducted research on modification and foreclosure status for incoming inquiries.
1Compiled various internal reports for the loan servicing department.
1Assisted with bankruptcy and short sale on property
2Assisted with processing and credit signing authority
The Lash Group September 2008- November 2008
Charlotte, NC
Physician Referral Specialist
1Contacted insurance carriers to secure benefit coverage, policy limitations, and pre-certifications.
1Review of patient information for Medicare, Medicaid, and 3rd party eligibility systems.
1Analyzed registration, referral, and admitting data.
Sprint-Nextel Customer Care November 2007-August 2008
Charlotte, NC
Customer Care Specialist 1
1Resolved billing issues, including establishing payment arrangements and credit treatment.
1Cross-sold Sprint-Nextel products and services.
1Maintained records of returns, schedule changes, and pricing replacement data.
1Assisted customer in a call-center setting.
Healthcare Resource Associates August 2006-November 2007
Charlotte, NC
Collector1
1Verified insurance coverage and deductible.
1Resolved collections by examining customer payments plans, payment history, and credit lines.
1Verified patient diagnosis data.
Piedmont Natural Gas March 2006-July 2006
Charlotte, NC
Customer Service Representative
1Responded to billing and service inquiries through inbound calls.
1Processed payments and payment arrangements.
1Dispatched disconnect and reconnect orders.
Honda Financial February 2005-February 2006
Charlotte, NC
Collector
1Processed payments and established payment arrangements.
1Researched and investigated high risk accounts by using skip tracing and collection methods.
1Filed repossession and bankruptcy paperwork.
Arch Wireless
Charlotte, NC January 2003-February 2005
Benefits Specialist/ Accounting Representive
1Incoming calls
1Promoted Health Plan Services
1Assisted with setting up 401K accounts
1Educated employees on short & long term disability policies
2Assist with monthly and yearly closings as well as account analysis and supporting the senior accountant in carrying out responsibilities of the accounting department.
PC/Software Skills
Microsoft Office, Lotus Notes, QuickBooks Pro, Meeting Maker, A/R and A/P, Typing 60 WPM
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