Manager Customer Service
Resume:
Cynthia Lindsey
Katy, TX *****
Phone: 773-***-****
Email: ******@*****.***
Dear Hiring Manager,
In response to your need for a qualified candidate for an exciting employment opportunity, I am submitting my resume for your review.
As a social services professional, I am:
An expert process facilitator relating to Individual Action Plans for stable and non-stable families.
Proficient at implementing and maintaining policies and procedures for internal and external customers.
Fluent in processing and maintaining regulatory documents and relationships.
As a customer care specialist, with over 20 years of experience, I believe that this opportunity would be a great fit for me and your organization. For the past several years, I have worked in professional social services as well as for-profit business environments. I am skilled in many areas of administration as it relates to human services, and am especially knowledgeable in case management and sustainable housing. I am diligent, hardworking, and able to meet deadlines without complaints.
With a background such as this, I am sure that your organization would be able to use my skills to their utmost. However, an interview would allow me to demonstrate to you my character in a more personal manner. I believe that my strong work ethic and pleasant attitude will be an asset to your need. I respectfully request an opportunity for an interview. I can be contacted at 773-***-****. I look forward to hearing from you soon.
Sincerely,
Cynthia Lindsey
CYNTHIA LINDSEY
Katy, TX 77449
******@*****.***
Objective: A social service professional seeking to secure an exciting position with a company; where my 20+ years of experience in customer service, property management, and leadership can enhance the organization’s effectiveness.
Personal Characteristics That Add Value:
Enthusiastic, dedicated, able to build lasting relationships, innovative learner who strives to help others grow; exceptional communicator who is well organized, creative and persuasive. A leader who is always a team player.
Professional Accomplishments:
Increased market revenue and retention by enriching new and existing programs and services.
Received multiple bonuses as a result of a proven track record for retaining residents.
05/2015-10/2017 NCI-HS Program/Workforce Solutions Houston, TX
Family Development Worker/Employment Coordinator
Provide case management to families in the program
Coordinate outreach services assistance
Manage active caseloads per location/classroom
Conduct program needs assessment interviews
Review and follow up on in-house/out sourced referrals
Recruit and enroll new families for the program
Maintain family tracking logs and update as needed
Conduct home visits as needed
Supervised staff for the work program
Coordinated worksite placements
Monitored and inspected employer worksites
Conducted weekly program workshops
Reviewed and calculated employee timesheets for approval
Distributed paychecks for delivery
Maintained employee data base for updates and accuracy
08/2014-05/2015 Behavioral Staffing Chicago, IL
Assistant Director/Lead Teacher
Assisted in maintaining and coordinating childcare center
Supervised department staff
Assisted in food preparation
Provided before and after school transportation
Maintained client/student files
Developed age appropriate youth activities
Assisted in recruitment, interviewing and training of staff
04/2013-05/2015 SOS Children’s Villages Chicago, IL
Family Support Worker/Case Aide
Provided transport to foster families for therapy, home visits, and counseling services.
Assisted foster parents in providing care and services for families in crisis.
Supervised, monitored, reported and coach child/parent visits during time of provided care.
Acted as a mentor, advisor, and motivator for DCFS Wards of the State and biological-parents.
Assisted in case management services for DCFS foster families
Maintained confidentiality of DCFS wards and their families
Provided support for specialized DCFS Wards
Advocated for DCFS Wards in the area of school/education referral services (IEP)
06/2012-04/2013 Project Hope Inc. Dixmoor, IL
School-age After-school Teacher/ Coordinator
Interfaced with parents regarding youth progress and developmental concerns, and referred parents to other agencies and networks for additional assistance as needed.
Attended to the cognitive, social, emotional, health and physical care of children in class.
Managed student classroom activities.
Prepared reports and individualized plans for each child.
06/2008-7/2010 TLC Management Co. Chicago, IL
Property Manager
Offered apartment housing to prospective tenants as well as scheduled tenant evictions.
Responded to tenant complaints and maintenance requests.
Processed monthly collections and rent payments.
Provided weekly and monthly market analysis reports.
Marketed and advertised on vacant and available units.
Supervised and monitored construction budgets for unit renovations.
EDUCATION/TRAINING
South Suburban College
Associate of Arts in Child Development/Education 2012-2015
College of Office Technology
Medical Office Assistant Certificate 2001-2002
Century 21 Dabbs and Associates 2007-2007
Licensed Real Estate Agent
Skills
MS Word, Excel, Access, PowerPoint, Visual Banker, Yardi, Medical Manager
References are available upon request
Contact this candidate