Customer Service Active Directory
Resume:
Reginald Peterson
*** ***** ****** *** ****/Cell: 919-***-****
Knightdale, North Carolina 27545 E-Mail:ac69zj@r.postjobfree.com
OBJECTIVE
As a Professional IT “Team Player”, with extensive Technical Support experience, and comprehensive abilities in Troubleshooting, Server Administration and Networking Support. Looking to partner with a company, offering a hands on work environment, and the opportunity to work with the latest in Information Technology.
EDUCATION
Associates Degree, in Data Storage and Virtualization
Graduated, May 8, 2017 - Wake Technical Community College
9101 Fayetteville Road, Raleigh, North Carolina 27603
Bachelors of Science Degree, in Computer Information Systems
Graduated, May 5, 2007 - North Carolina Wesleyan College
2000 Perimeter Park Drive, Morrisville, North Carolina 27560
Training and Certification
Microsoft Certified Professional (MCP) MCP ID #: 1574649 Issued: 1999 - 2002
Cisco Certified Entry Networking Technician (CCENT – ICND1v3 “100-105”)
Cisco ID No. CSCO12904536, Date Certified: December 28, 2016 – December 28, 2019
TECHNICAL SKILLS & PROFICIENCIES
Network:
LAN/WAN, Ethernet, TCP/IP, VPN, Citrix, VOIP, VMWare, VMWare Horizon view, VSphere
Hardware:
Dell, HP, PC & MAC Setup, Printers, Scanners, IPhones, IPads, Tablets, Androids and mobile devices
Cisco Networking Switches, Patch Panels, & Peripheral Devices
Software:
Microsoft Windows 7, Windows 8, Windows 10 and Microsoft Office Pro 2010 / 2013, Office 365
VSphere, VMWare, MS Exchange / MS Outlook, Active Directory, Ghost
Ticking Systems: Tivoli, Remedy, Service Now, Spiceworks, and Zendesk
PROFESSIONAL EXPERIENCE
Technical Support Specialist, Ultra Electronics, RDU Intl., Airport Systems June. 29, 2017 – Present
107 Church Hill Rd., Unit #GL2, Sandy Hook, CT 06482 ( RDU International Airport, Raleigh/Durham NC )
Strong Troubleshooting skills with PCs, Laptops, and Thin Clients in providing Deskside support.
Excellent customer service skills, when speaking to RDU customers.
Troubleshooting network connectivity for all of RDUs Ticketing and Gates Monitors, Printers, and Thin Clients to ensure that all equipment is up and operational in a 24/7 environment.
Continue monitoring all of RDU’s Displays in both Terminal 1 & 2 ensure they are viewable at all times.
Proficient in utilizing such applications as VMWare, VMWare Horizon View, Windows 7, MS Office Application, VPN, RDP, VNC Viewer, RDU Airport Applications and Cisco AnyConnect.
Senior Help Desk Analyst, HCL America, Inc. June. 29, 2016 – June 22, 2017
11000 Regency Parkway, Cary, NC 27518
Experienced, with Strong Proficient Troubleshooting skills with PCs, Laptops, as part of the Help Desk.
Excellent Customer Service Phone Skills, MobileIron Experience, and Software Deployment via SCCM.
Demonstrated strong skills in troubleshooting network connectivity of home VPN and LAN connections.
Experienced in using Service Now, Active Directory for modifying user account access.
IP Engineer, Mercury Z, Inc. Feb. 29, 2016 – June 4, 2016
2700 Gateway Centre Blvd., Suite 900, Morrisville, NC 27560
As part of the IP Engineering Network Migration team, that is responsible for completing network migration projects on a National Network, migrating and engineering of network data from Cisco Network Systems to Juniper Network Systems, with Juno OS.
Utilizing the work procedures of following a MOP to move active routers onto the network. I am involved in pre-migration planning, equipment configuration changes, and post-migration verification.
Working with Active Collab as the ticketing system, to follow the MOP to move routers on the network.
Engineer and reconfigure switches and routers i.e. Cisco and Juniper, & Configure new hardware.
Data Center Lab Support, & GEC Support Admin, NetApp, Inc., June 8, 2015 – Feb. 26, 2016
7301 Kit Creek Road, Morrisville, NC 27560
Troubleshoot for users the ability to provision virtual computer resources via self-service portal.
Addressing problems with clients VM deploying templates, Utilizing VMWare and Hyper-V.
Utilizing MS System Center 2012 R2, VM Manager Console V3.2, and VMWare vSphere Client V5.5
Understanding of UCS Blade Servers, and how they work with in a Virtualization Environment.
Installed NetApp’s Servers, Disk Shelves, Brocade and Cisco Switches.
Providing support of the NetApp Data Center, for the proper Racking and Stacking of Servers, Disk Shelves, Cabling, and Cable Management of all equipment.
Gained knowledge in the area of different cable types, such as TwinX, Ethernet, SAS, and Fiber
Demonstrated strong skills in troubleshooting System Filers, and Disk Shelves. Experienced with Data OnTap, to manage System Filers, and Utilizing Service Now for all Helpdesk related tickets.
Experience with using Putty for SSH and Telnet, and the VI editor for editing and running Linux scripts.
Technical Support Analyst, CRB, Inc. Nov. 19, 2013 – Nov. 5, 2014
1255 Crescent Green, Suite 350, Cary, NC 27518
Experienced with Windows systems administration, and support experience with Windows Server 2008. Proficient Troubleshooting PCs, Laptops, IPads, Tablets, IPhone, Android and Software Support.
Planned software installation, and Deployment of Windows OS and ISO Images, and MS Office, Windows 7, and Windows 8 utilizing Ghost packaging software. Performed testing and documenting all software and installation procedures. Gaining Experience with VMware ESX Systems and VSphere.
Demonstrated skills in troubleshooting network connectivity of VOIP, TCP/IP Networking, LAN/WAN, and VPN connections for PCs, Laptops, and Peripheral devices. Utilizing the TCP/IP configuration.
Monitor, Managed and controlled all trouble tickets, utilizing Spice Works and ZenDesk
Experienced in Active Directory, and MS Exchange in creating and managing user account access.
Currently provide Technical Support of over 200 end users, covering Cary, NC and Atlanta, GA.
Excellent communication, customer service skills, and the ability to work well in a team environment.
Technical Support Specialist, NIEHS /NCI, Inc., RTP Nov. 19, 2007 - Sept. 20, 2013
530 Davis Drive, KeyStone Building, Morrisville, NC 27560
Experienced with Strong Proficient Troubleshooting skills as an Experienced Technical Support Specialist, troubleshooting PCs, MAC, Laptops, IPads, Tablets, IPhone, Android and Software Support
Performed software installation of MS Office Professional, Windows XP, and Windows 7 packages utilizing Ghost packaging software, when performing large PC and Laptop deployments.
Demonstrated strong skills in troubleshooting network connectivity of TCP/IP Networking, LAN/WAN, Ethernet, TCP/IP VMWare, VMWare Horizon view, VSphere.
Citrix and VPN connections for PCs, Laptops, and all Peripheral devices, utilizing the TCP/IP.
Monitored, and Managed all trouble tickets, utilizing Remedy and Service Now application
Experienced using Active Directory and SMS for modifying & managing user accounts.
LAN/WAN, Ethernet, TCP/IP, VPN, Citrix, VOIP, VMWare, VMWare Horizon view, VSphere
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