Customer Service Manager

Elizabeth To

**** ********* ***

San Jose, California 95129

ac69zb@r.postjobfree.com 408-***-****

Over three years of customer service experience in retail and high tech sectors. Highly motivated; able to multitask and prioritize workload under pressure as well as increase pace as workload demands.

EDUCATION Prospect High School

18900 Prospect Road

Saratoga, CA 95070

GPA: 3.0 and above

Mission College

3000 Mission College Blvd

Santa Clara, CA 95054

2016 - Present

Areas of Strength:

• Customer Service • Team Player • Multi Tasking Ability

• Fast Learner • Focus and Precise • Goal Oriented RELATED EXPERIENCE

12/14 - Current P F Chang’s China Bistro San Jose, CA Customer Services - Answered all questions customers may have about the menu. Hosts - Greeted customers upon their arrival, and guided them to their seats. Server - Introduced customers to new items on the menu, took their order, and delivered their food.

Cashier - Collected payments from POS.

08/11 - 01/16 P icaso Lab San Jose, CA

Customer Services – Answered all questions related to products. Answering Email – Helped and guided customers to check out. Excel – Kept track of customers and purchases through Excel. Customer Tracking through Stamp.Com – Used specialized tools to help customers. Proficient in Microsoft Office – Helped prepare presentations for Steve Wozniak. 06/13 - 12/14 F ire Crab San Jose, CA

Customer Services - Answered all questions customers may have about the menu. Hostess - Greet customers upon their arrival and guided them to their seats. Server - Introduced customers to new items on the menu, took their order and delivered their food.

Cashier - Collect payments from POS.

10/11 - 01/13 M acy’s Shiseido Santa Clara, CA

Beauty Consultant – Suggested Shiseido products to customer and their effectiveness.

Sales/Cashier – Collect payments from Macy’s POS.

Make-up Artist – Apply makeup to customers to promote skincare and increase sales.

Customer Services – Helped clients with purchase decision based on desired outcome.

Multi-Tasking – Managed tasks from Sale to Service with goal of increased sales. 05/10 - 12/12 T apioca Express San Jose, CA

Barista – Prepared 50+ specialty drinks from set menu. Cashier – Collect payment from POS.

Busser – Cleaned and kept common areas clean and free of obstruction. Cleaning – Prepared and cleaned kitchen, cash registers before closing. 06/09 - 05/10 B oston Market San Jose, CA

Cashier – Collect payments from POS systems.

Busser – Organized, cleaned and kept furniture for best presentation. Food Server – Took orders and brought out food to customers. Communicate with customers – Provided customer service and satisfy their needs. Assist with daily task – Assist others to complete tasks to better our service. References

Matthew Arnaldo: Pf Chang’s Manager 831-***-**** Alex Quang: Picaso Lab Director 408-***-****

Katie Tragni: Macy Counter Manager 805-***-****

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