receptionist
Resume:
LEONOR M.
BELANO
Profile
I am looking for a job that will
further discover and utilize
potentials that will give way to more
advanced career and to use relevant
experience, skills, and attitude of
professionalism towards self-
actualization.
Contact
Al Tawuun,
Sharjah, UAE
*************@*****.***
Education
Tertiary:
Associate in Computer Technology
University of Nueva Caceres
Naga City, Philippines
2010-2012
Skills
Admin/Secretarial – Advanced
Customer Service – Advanced
Computer Skills – Intermediate
Communication Skills – Fluent in
English; Knows basic Arabic
Interpersonal Skills – Intermediate
Time Management – Advanced
Flexibility and Efficiency –
Advanced
Work Experience
RECEPTIONIST
Arcadia Hotel Suites
Sharjah, UAE
September 2016-
September 2018
Duties and Responsibilities
• Welcome and greet guest with great courtesy
• Handling telephone and email inquiries and transferring calls to guest rooms when necessary.
• Prepares invoice and process payments
• Manage guest check-in, check-out, and room reservations using computerized reservation system.
• Address guests concerns and special requests in a professional and reasonable manner.
• Ensures that guests are settled comfortably in their rooms and makes necessary adjustments if needed.
• Take and relay telephone calls for guests and other concerned people.
• Perform programming of wake-up calls and other automated services.
• Answers queries of guests about various information and services of the hotel.
• Handles complaints and problems and coordinating to concerned departments for customer related concerns.
• Preparing repots, handles hotel reservation and travel booking.
• In-charge of some admin and secretarial works.
• Helping colleagues when necessary.
WAITRESS
Pulse Club
Movenpick Hotel and Apartments
Dubai, UAE
Duties and Responsibilities
August 2014-
August 2016
• Presents food and drinks menus to customers and answer question about menu items and making recommendations upon request.
• Inform customers about daily specialties provided by the management.
• Take orders and serve food and drinks to customers.
• Making table setup before the operation.
• Checks with customer to ensure that they are enjoying their drinks/food and taken actions when necessary.
• Providing excellent customer service to satisfy customer needs.
• Collect payments from customers.
CASHIER CUM WAITRESS
Triboo Grill
SM Naga City, Philippines
Duties and Responsibilities
April 2012-
March 2014
• In-charge of collecting payment and for a day-to-day transaction of the restaurant.
• Preparing daily, weekly, monthly report of the collections.
• Direct contact with customer’s needs, requirements and other information related to the restaurant services.
• Preparing sales report.
• Cashiering
• Attends to customer’s request and queries and provides immediate necessary action.
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Contact this candidate