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Service Training

Atlanta, Georgia, United States
October 03, 2018

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*** ******** ****, ***********, ** ***** 678-***-**** (cell)

Objective: To obtain quality employment in areas that will enable me to utilize my knowledge and gain new experience.

Professional Experience:

W Atlanta Downtown, Starwood Hotels and Resorts Atlanta, GA

Lead Banquets Set-Up Associate (8/2013-Present)

Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.

Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.

Meets with banquet team on a daily basis to insure requirements are met in accordance with department standards.

Assists management in hiring, training and scheduling.

Review daily banquet event orders to ensure proper set-up.

Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.

Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.

Sheraton Gateway Atlanta Airport, Starwood Hotels and Resorts Atlanta, GA

Sr. Banquets Set-Up Associate (1/2012-8/2013)

Read and analyze banquet event order in order to gather guest information

Determine proper set up, timeline, specific guest needs, buffets, action stations, etc.

Set up banquet area/room, ensuring cleanliness and proper set up.

Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.

Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.

Communicate with guests and other employees to ensure guest needs are met.

Ensure staff is working together as a team.

Direct final breakdown and clean-up of function rooms.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Marriott Atlanta Airport, Marriott International Atlanta, GA

Banquets Set-Up Associate (4/2007-1/2012)

Set-up banquet room as instructed by Banquet Captain to include tables, linen, service ware and glassware.

Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.

Greet guests and respond to requests in a friendly and courteous manner.

Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet.

Replenish beverages as necessary and check with guests for overall satisfaction.

Ensure Banquet areas are secure.

QVC, Inc. Rocky Mount, NC

Forward Packer (8/2005-4/2007)

Worked in a production and fast-paced environment.

Processed and shipped orders within 12 hours or receipt.

Lifted, stacked and separated articles and materials using diesel, electric, gas and/or petrol powered trucks equipped with fork attachments.

Moved raw materials and finished goods to processing or dispatch areas of factory.

Inspected and rejected defective parts.

Generated daily reports on status of orders.

Coordinated with multiple departments and shippers to ensure timely deliveries.

Was responsible for maintaining a clean and safe work area at all times, and worked in other departments if the work load permitted.

Achieved and exceeded production goals.

Followed all safety procedures. Actively worked to improve individual and center safety record.

Enfield Home Improvement Enfield, NC

Lead Carpenter (5/1997-8/2005)

Supervised a staff of four employees

Cut, fit and assembled wood, doors windows and other materials for the construction of houses.

Moved panel and roof sections to other workstations, storage and shipping areas using electric hoist.

Studied and drew blueprints, specification sheets and drawings to determine style and type of material required.

Filled cracks, seams, depressions and nail holes with filler.

Examined wood surfaces for defects such as nicks, cracks and/or blisters.

Measured and marked location of studs, leaders and receptacle openings, tape measures, templates and markers.

Cut sidings and moldings, sections of weatherboard, sheet rock and lumber utilizing power saws and hand tools.


Southeast Halifax High School (Graduated 1998)

Starwood University, Atlanta GA

References Available Upon Request

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